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djpappa
Premium
join:2006-03-25
Alameda, CA

Sudden drop in speed

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I have been with sonic for about 6-8 months and until now I have been very satisfied. Lately my dl speeds have gone from 4-5 Kbps to less than 1 (see attached file). What can be done to fix this.


Snypes

join:2003-12-29
Santa Rosa, CA
The best thing to do right now is get in touch with our support department so we can perform some troubleshooting and take a look at the line itself with our tools. If you want to PM me your login for Sonic.net I can take a look and give you a basic opinion.
--
DSL Support Specialist
Sonic.net, Inc.