Hi There,If you are still offline please try to power cycle your modem for 3 minutes as the issue in London did resolve around 730. If it continues please message us in the direct forum to troubleshoot your issue.Thanks!Liz--TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )"Not all those who wander are lost."