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TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to ShetiPhian

Re: Great Beta Testing Cogeco Speeds!

We not really adding any Beta testers anymore.

ShetiPhian

join:2011-12-29
Belleville, ON
said by TSI Martin:

We not really adding any Beta testers anymore.

Go figure, I just find out there was an opt-in.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
Sure we are


nitzguy
Premium
join:2002-07-11
Sudbury, ON
reply to tristen1230
Left hand and Right hand don't talk in the new offices anymore? ...seems crossed wires somewhere.

MrMazda86

join:2013-01-29
Kitchener, ON
Hehe... Or it could be his way of saying "Awwww.... What's one more?"

TekSavvy tends to be flexible like that because they see the customer as the most important aspect because with no customers, there's no business. Not many companies out there actually understand that these days, but TekSavvy does.


TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
+1 couldn't of said it any better. Customers are like a guest visiting at home. You want to make sure they are well taken cared of.
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.


tristen1230

join:2010-12-26
Belleville, ON
Reviews:
·TekSavvy Cable
·TekSavvy DSL
reply to tristen1230
Just recieved the Teksavvy Swag! Love the stuff. Thanks again. =)

Just did a speed test at 5 p.m.

veriphone

join:2011-01-29
Same here got mine last night. Thanks again to TSI. Same day as my install....my speed test is pretty much the same no matter of the time of day. Here is a new one I just did at 5:25pm



neko
All Hail Canada
Premium
join:2006-08-11
Canada
Reviews:
·TekSavvy Cable
reply to tristen1230



I got my beta account setup this morning. The tech guy was professional & polite. I plugged in the cable modem & was online within minutes.

The switch from Tek DSL to Tek Cable was an easy process. I am using a Thomson DCM476.

Thank you for setting me up, Sarah. Marc & Andre thank you for the beta invite.
--
...virtue gives you heraldry.

MrMazda86

join:2013-01-29
Kitchener, ON
said by neko:

I am using a Thomson DCM476.

Ah... but the question is... The Thompson DCM-476 on which firmware?

Bugblndr

join:2010-03-02
Burlington, ON
reply to neko
Which package did you sign up for neko? I didn't see any with 20 Mb/s download or I may have gone that route. Then again who knows, my Cable connection is mostly for redundancy with my 25 Mb DSL line.


neko
All Hail Canada
Premium
join:2006-08-11
Canada
reply to MrMazda86
I don't see any mentions of firmware, but here is what I can see:

Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1
--
...virtue gives you heraldry.


neko
All Hail Canada
Premium
join:2006-08-11
Canada
Reviews:
·TekSavvy Cable
reply to Bugblndr
said by Bugblndr:

Which package did you sign up for neko? I didn't see any with 20 Mb/s download or I may have gone that route. Then again who knows, my Cable connection is mostly for redundancy with my 25 Mb DSL line.

Whatever the highest one was. I think it was supposed to be 16/1.

Perhaps the cable guy set me up wrong. I'll know soon enough if I get dropped to a lower speed I suppose.

It would be lovely to have access to higher speeds on the Cogeco network. I believe there is some CRTC decision, which relates to this, which may be released soon.
--
...virtue gives you heraldry.


neko
All Hail Canada
Premium
join:2006-08-11
Canada
Reviews:
·TekSavvy Cable
reply to MrMazda86
Click for full size

Aha! Perhaps you may enjoy reading this stuff. It looks like I am using 4 channels of a possible 8, & only 1 upload channel.

If all 8 Downstream channels were active, & all 4 Upstream channels, then... *something*

I've no idea what, but something good I would wager.
--
...virtue gives you heraldry.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to neko
said by neko:

Whatever the highest one was. I think it was supposed to be 16/1.

If you have a D3 modem in Cogecoland you'll get 20/2 instead of 16/2.


neko
All Hail Canada
Premium
join:2006-08-11
Canada
TY, Gone. I didn't know that.

MrMazda86

join:2013-01-29
Kitchener, ON
reply to neko
From the looks of it, the firmware that you're running is the STAC.02.50... As for the channel information, it seems strange to me that the modem is not utilizing all of the available channels. Is there something different about GOUGEco's network over Rogers perhaps?

Bugblndr

join:2010-03-02
Burlington, ON
Reviews:
·TekSavvy DSL
·TekSavvy Cable
said by MrMazda86:

From the looks of it, the firmware that you're running is the STAC.02.50... As for the channel information, it seems strange to me that the modem is not utilizing all of the available channels. Is there something different about GOUGEco's network over Rogers perhaps?

Yes, Cogeco isn't using all the channels.

MrMazda86

join:2013-01-29
Kitchener, ON
Interesting... I wonder why though, but nevertheless, as long as it works, I guess it doesn't really matter how it works, just that it works.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
Cogeco was only running three downstream channels in a lot of nodes until recently, and may still be in some areas. Four, so far, is as good as it gets.

They're also only now starting to roll out bonded upstream.

mattvmotas
Premium
join:2010-09-04
Amherstburg, ON
reply to TSI Marc
Are you still taking testers?

Anything available in Amherstburg?
--
Matt

ForSaken

join:2009-07-15
Essex, ON
reply to tristen1230
Ahh ditto??? Any more beta tester spot?


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to mattvmotas
PM Sent


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to ForSaken
PM Sent

dak108

join:2013-02-22
reply to tristen1230
any more testers needed in Sidney area? (Belleville) I just got posted from Kingston where I had Teksavvy DSL, but unfortunately I just got off the phone with Teksavvy customer service and they told me the sync rate for DSL at my new place was pretty low. Would love to stay with teksavvy if possible, Great customer service btw!


tristen1230

join:2010-12-26
Belleville, ON
reply to tristen1230
Seems they fixed the 2 Mbps problem. The server is now in Detroit for me and I still get the great download but the upload went down.

This happen to anyone else?

Bugblndr

join:2010-03-02
Burlington, ON
My IP is also geolocating to Detroit now instead of NWT. Speeds remain the same though, 20/2 as they have been regardless of time of day for me.

ShetiPhian

join:2011-12-29
Belleville, ON

3 edits
reply to tristen1230
Just got connected but something doesn't seem right.
Plan: Express 14/1 (20/2 on DOCSIS 3.0)
Modem: DCM476

SpeedTest.net Results
----------------------
Connection struggles at 3-5Mbps then jumps up








This ones not bad



Followed by a WTF shortly after



SideNote:
The graphs for my DSL are very flat, but the cable ones look like a mountain range

UPDATE:
I've rebooted the modem (unplugged it for a while)
I've reset the modem (used a toothpick to press the button on the back)
Put a new snap&seal end (same ones Cogeco uses) on the incoming coax.

The only change is my Return path channel id changed to 3.

Download has been 8.##, 9.##, 8.##, 11.## and this:



Also I know all the posted tests are Bayfield, its the one SpeedTest.net set and choosing a closer server didn't result in better speeds.
---------------------------------------------------

Diagnostics Screen (refreshes every other second)

Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1

Forward Path:
--------------
Chanel: 1
Frequency: 513.0MHz
Power: -2.1 dBmV
SNR: 42.0dB
BER: 0.000%
Modulation: 256 QAM

Chanel: 2-8
Frequency: 0.0MHz
Power: 0.0 dBmV
SNR: 0.0dB
BER: 0.0%
Modulation: None

Return Path:
------------
Chanel ID: 1 (changed to 3 when I rebooted the modem)
Frequency: 32.0MHz
Power: 46.3dBmV
Modulation: 16 QAM

--Other Three Entries --
Chanel ID: 0
Frequency: 0.0MHz
Power: 0.0dBmV
Modulation: QPSK

Data Service Details:
--------------------
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Disabled

----------------------------------------------------------
I asked the installer about channel bonding but not being a tech he didn't know of any bonding outside of grounding the lines (I have nothing bad to say about him as he was very friendly and polite, and I was asking about something outside of his field)
All he knew is other modems showed a connection on channel 6 and he was sure there wasn't anything on 1.

EDIT:
Just noticed in my event log I'm getting a notice:
TLV-11 - unrecognized OID;CM-MAC=

Toastertech
Premium
join:2003-01-05
Canada
reply to tristen1230
Got our connection today, very good so far.




As compared to:




dchdrake
Premium
join:2005-04-29
Windsor, ON
Reviews:
·TekSavvy Cable
reply to tristen1230



Just hooked up to 14Mbps/1Mbps about 4 hours ago. This is with the wife's Vuze running. It's a big improvement over DSL.

DSL is now cancelled. No more Bhell money. At least Cogeco doesn't get theirs directly. With their prices and caps I would never have gone with them.

The install went smoothly.
The ordering process was smooth. I received the modem the day before I got the email confirmation. Then there was the big wait because I wanted a Saturday install.