I tried to nail them down on expected D/L speeds, and they guaranteed that if I didn't get 15Mb/sec down, that I could cancel, "no problem" lol. I'm sure they'd remember that promise, right?
I am afraid the Hughes forum is filled with promises like that.
The fine print is "up to"
If you read it closely you will see it obligates you for everything while guarantying you nothing.
If you are new to Hughesnet you have a 30 trial, if you have Gen4 as the result of an upgrade, you don't have a way out.
As to canceling,,,well good luck with that, read this post here on dslr and this is just the tip of the iceburg
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Censorship and Cancelation Issues..