I have been experiencing really bad packeloss and terrible ping times for the past couple weeks.
I've done gateway restarts and WOW CS has sent "refresher" packets but nothing has helped.
I don't think it is related but my gateway also suffers from the "cannot forward 2 way traffic, video processor reset detected" issue.
I guess I could call CS again but I'm guessing that would just result in a tech commingle out and I really don't want to waste their time and a weekend day as this doesn't seem to be hardware related.
My own ping tests to Google return ~30% packetloss and smokeping is between 5 and 10 with ~450 ms ping time average.
Here are some screenshots....never mind, I can't maintain a connection long enough to upload.