| Feb 12th Outage -LONDON TEKSAVVY/Rogers Teksavvy internet is down again in London ON.
I am extremely irritated , as this is fourth time in the last two weeks! I'm a student and need internet for my studies. This is just unacceptable.
I hope you won't use another 'Truck slammed into cable post' reason again. |
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TypeS
join:2012-12-17
London, ON
kudos:1 Reviews:
 ·TekSavvy Cable
| Rogers is doing maintenance tonight because of the two outages, I was down for 30minutes, modem would not sync meaning to whatever CMTS Im connected to was being worked on. I was back on after whatever work was done.
What do your modem lights look like? |
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 mlernerPremium
join:2000-11-25
Nepean, ON
kudos:5 | reply to alitan
Apparently London is always bad luck. I remember hearing frequent outages there last year. |
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| reply to alitan
What's the light pattern on your modem doing? |
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TypeS
join:2012-12-17
London, ON
kudos:1 Reviews:
·TekSavvy Cable
| reply to mlerner
We're the city everyone forgets exists haha.
But at a pop for 400k, we're not insignificant.  Especially with it being a major transportation hub (it sole reason for existence).
And ya there was a major outage in 2011 that lasted a month I believe because of DHCP issues. But I believe London wasn't the only area hard hit. I was on DSL at the time. Suffered the issue myself twice, guess this city is cursed for cable internet. |
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| reply to TSIElizabeth
Mine has been down too. Ata stopped working last night with no dial tone , connection for other devices has been on and off . Tried multiple resets of modem ,router and ata. Nothing has worked proper since the last outage on Saturday. Getting pretty fed up also |
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| reply to alitan
Hey Everyone-
If you are offline, please message us in the direct forum to troubleshoot, we are trying to gather enough tickets to determine a pattern.
Thanks for your cooperation everyone and hopefully we get this resolved ASAP!
Liz
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( » TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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| reply to alitan
just went out again for me... |
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 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Could you post in the »TekSavvy Direct forum so we can look into it.
Thanks,
Martin |
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| ah, it just came back.. sorry about the inconvenience |
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TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | If you are loosing your connection frequently, you may have another issue on your hands. |
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| reply to alitan
Not sure if related, but mine went down last night a few minutes after 2AM. When I called in they said Rogers tends to do maintenance at that time...was back when I woke up this morning.
Symptoms, the modem wasn't syncing at all, Power and Link lights were on, receive was blinking. Send and online were off. |
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TypeS
join:2012-12-17
London, ON
kudos:1 Reviews:
·TekSavvy Cable
| said by Scycotic:Not sure if related, but mine went down last night a few minutes after 2AM. When I called in they said Rogers tends to do maintenance at that time...was back when I woke up this morning.
Symptoms, the modem wasn't syncing at all, Power and Link lights were on, receive was blinking. Send and online were off.
Ya that's what I experienced as well. Makes sense they'd do it the middle of the night versus the day. Too bad I'm a night owl.  |
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