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TSILiz
Premium
join:2012-08-20
kudos:6

Chatham Cable Connection Drop

If you have Chatham Cable Internet and have lost your connection, please try rebooting your modem as that should get you back online.

Cheers,
Liz

mt99808

join:2008-11-05
Chatham, ON
I've both unplugged and reset my modem with the pin hole thing and still not working.


Michelle

@telus.com
reply to TSILiz
Unplugged and reset my modem as well still no internet connection. What side of Chatham are you? I'm near Michener.

mt99808

join:2008-11-05
Chatham, ON
Prestancia

mt99808

join:2008-11-05
Chatham, ON
I'm at work now so I couldn't tell you if it is or isn't working but it was a real treat to wake up to.


TSILiz
Premium
join:2012-08-20
kudos:6
reply to TSILiz
If you're still having issues please message us in the direct forum »TekSavvy Direct to troubleshoot.

mt99808

join:2008-11-05
Chatham, ON
How about you just fix the problem. Clearly there was an issue. Clearly you haven't fixed the problem as you say you have. I didn't attempt to reset until at least 20 minutes after you posted that a reset would fix everything. I'm at work all day and I don't have time to message anybody in the direct forum or to call and go through 18 million press 2 for this and 1 for this and then wait on hold for 15 minutes. Just fix it.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
said by mt99808:

How about you just fix the problem. Clearly there was an issue. Clearly you haven't fixed the problem as you say you have. I didn't attempt to reset until at least 20 minutes after you posted that a reset would fix everything. I'm at work all day and I don't have time to message anybody in the direct forum or to call and go through 18 million press 2 for this and 1 for this and then wait on hold for 15 minutes. Just fix it.

some are working and some are not. we need to know which is which...
--
Marc - CEO/TekSavvy

mt99808

join:2008-11-05
Chatham, ON
Does an address help? Because I can't tell you when whatever you do or did has fixed the problem until at least noon.


TSILiz
Premium
join:2012-08-20
kudos:6
reply to TSILiz
said by TSI Marc:

said by mt99808:

How about you just fix the problem. Clearly there was an issue. Clearly you haven't fixed the problem as you say you have. I didn't attempt to reset until at least 20 minutes after you posted that a reset would fix everything. I'm at work all day and I don't have time to message anybody in the direct forum or to call and go through 18 million press 2 for this and 1 for this and then wait on hold for 15 minutes. Just fix it.

some are working and some are not. we need to know which is which...

+1

I didn't say it would fix everything, I said it should fix your issue. If it didn't- we have to troubleshoot. We're available to help actively on dslr until 11 PM. Feel free to contact us anytime.

Cheers,
Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

"Not all those who wander are lost."


Michelle

@telus.com
reply to TSILiz
I've already called in to report that its out, info was sent to Cogeco

MrMazda86

join:2013-01-29
Kitchener, ON
reply to TSILiz
Just for curiosity, I'd be curious to see the signal stats for users who do not have internet still. This line information status can be retrieved by connecting a computer to the modem (or through a router) and then pointing a web browser to »192.168.100.1


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
Hi,

My service went down around midnight last night. After I rebooted modem I was up & running. My IP changed as well.

If your service did go down & you are re-connected again, if you could please let us know your account info in the
»TekSavvy Direct

Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

mt99808

join:2008-11-05
Chatham, ON
said by TSI Martin:

Hi,

My service went down around midnight last night. After I rebooted modem I was up & running. My IP changed as well.

If your service did go down & you are re-connected again, if you could please let us know your account info in the
»TekSavvy Direct

Martin

My service was working until at least 1:30 AM. Was not working from 7:30 until 8:15 when I left for work. I will post an update when I go home for lunch.

KnockKnock

join:2010-12-06
Chatham, ON
Reviews:
·TekSavvy Cable

1 edit
reply to TSILiz
If I was affected, I did not notice. I'm just off of Wedgewood.

My speed is pretty bad right now though, even after a reboot...




I don't know why, but it has me located in Yellowknife.

ZombieBanner

join:2012-11-14
Chatham, ON
Geolocate of your IP is set there, cause they recently added new subnets.
Eventually the different geolocate servers will update. They have no control over this.

mt99808

join:2008-11-05
Chatham, ON
Well I`m online but barely

»www.speedtest.net/result/2504096839.png


TSI Paul
Business Services Rep
Premium
join:2009-09-28
Chatham, ON
kudos:4
Looking into the slow speed problem right now.

Thanks,
Paul


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
We know how all of you are feeling. We thank you for your patience.



Rest assured that we know the feeling & we are looking into.

Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

MFido

join:2012-10-19
kudos:2
reply to TSILiz
Is this due to the fact you switched Chatham from individual (only) POI to the new Cogeco aggregated POI?

jmarlatt2

join:2006-09-20
Chatham, ON
I can barely load pages in Chatham right now, cant even do a speedtest. Any ETA?


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
NO ETA... it's been escalated & we're in talks with Cogeco right now.

If you could post in the »TekSavvy Direct you account info so we can add you to the list of affected users.

Thanks,
Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to TSILiz
Hey folks... looks like speeds are fixed.



Please test it out.

Martin

mt99808

join:2008-11-05
Chatham, ON
reply to TSILiz
So the outage is a minimum of 8 hours and counting.

And we're waiting on Cogeco. Hopefully you guys have a good data plan on your mobile phone.

mt99808

join:2008-11-05
Chatham, ON
reply to TSI Martin
said by TSI Martin:

Hey folks... looks like speeds are fixed.




Please test it out.

Martin

Can anyone else confirm?


Viral

join:2011-09-10
Windsor, ON
Reviews:
·TekSavvy DSL



Looks good here


wolfsy

@teksavvy.com
reply to mt99808
I have been having slow speeds at 0.05 - 0.20 down all day up until now, i can confirm that it speeds have went back up:



KnockKnock

join:2010-12-06
Chatham, ON
Reviews:
·TekSavvy Cable
reply to mt99808
Good for me now.