| Chatham Cable Connection Drop If you have Chatham Cable Internet and have lost your connection, please try rebooting your modem as that should get you back online.
Cheers,
Liz |
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| I've both unplugged and reset my modem with the pin hole thing and still not working. |
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| reply to TSIElizabeth
Unplugged and reset my modem as well still no internet connection. What side of Chatham are you? I'm near Michener. |
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| Prestancia |
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| I'm at work now so I couldn't tell you if it is or isn't working but it was a real treat to wake up to. |
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| reply to TSIElizabeth
If you're still having issues please message us in the direct forum » TekSavvy Direct to troubleshoot. |
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| How about you just fix the problem. Clearly there was an issue. Clearly you haven't fixed the problem as you say you have. I didn't attempt to reset until at least 20 minutes after you posted that a reset would fix everything. I'm at work all day and I don't have time to message anybody in the direct forum or to call and go through 18 million press 2 for this and 1 for this and then wait on hold for 15 minutes. Just fix it. |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:16 | said by mt99808:How about you just fix the problem. Clearly there was an issue. Clearly you haven't fixed the problem as you say you have. I didn't attempt to reset until at least 20 minutes after you posted that a reset would fix everything. I'm at work all day and I don't have time to message anybody in the direct forum or to call and go through 18 million press 2 for this and 1 for this and then wait on hold for 15 minutes. Just fix it.
some are working and some are not. we need to know which is which...
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Marc - CEO/TekSavvy |
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| Does an address help? Because I can't tell you when whatever you do or did has fixed the problem until at least noon. |
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| reply to TSIElizabeth
said by TSI Marc:said by mt99808:How about you just fix the problem. Clearly there was an issue. Clearly you haven't fixed the problem as you say you have. I didn't attempt to reset until at least 20 minutes after you posted that a reset would fix everything. I'm at work all day and I don't have time to message anybody in the direct forum or to call and go through 18 million press 2 for this and 1 for this and then wait on hold for 15 minutes. Just fix it.
some are working and some are not. we need to know which is which... +1
I didn't say it would fix everything, I said it should fix your issue. If it didn't- we have to troubleshoot. We're available to help actively on dslr until 11 PM. Feel free to contact us anytime.
Cheers,
Liz
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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| reply to TSIElizabeth
I've already called in to report that its out, info was sent to Cogeco |
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| reply to TSIElizabeth
Just for curiosity, I'd be curious to see the signal stats for users who do not have internet still. This line information status can be retrieved by connecting a computer to the modem (or through a router) and then pointing a web browser to »192.168.100.1 |
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 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Hi,
My service went down around midnight last night. After I rebooted modem I was up & running. My IP changed as well.
If your service did go down & you are re-connected again, if you could please let us know your account info in the
»TekSavvy Direct
Martin
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TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork |
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| said by TSI Martin:Hi,
My service went down around midnight last night. After I rebooted modem I was up & running. My IP changed as well.
If your service did go down & you are re-connected again, if you could please let us know your account info in the
»TekSavvy Direct
Martin
My service was working until at least 1:30 AM. Was not working from 7:30 until 8:15 when I left for work. I will post an update when I go home for lunch. |
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Reviews:
 ·TekSavvy Cable
1 edit | reply to TSIElizabeth
If I was affected, I did not notice. I'm just off of Wedgewood.
My speed is pretty bad right now though, even after a reboot...
I don't know why, but it has me located in Yellowknife. |
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| Geolocate of your IP is set there, cause they recently added new subnets.
Eventually the different geolocate servers will update. They have no control over this. |
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| Well I`m online but barely
»www.speedtest.net/result/2504096839.png |
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 TSI PaulEscalations, Error and RecoveryPremium
join:2009-09-28
Chatham, ON
kudos:4 | Looking into the slow speed problem right now.
Thanks,
Paul |
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TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | We know how all of you are feeling. We thank you for your patience.
Rest assured that we know the feeling & we are looking into.
Martin
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TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork |
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MFido
join:2012-10-19
kudos:1 | reply to TSIElizabeth
Is this due to the fact you switched Chatham from individual (only) POI to the new Cogeco aggregated POI? |
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