I wish I could say everything you said was not accurate.
But having Windstream is a problem here in Oklahoma too... My opinion is ..... there is no competition. No one will cross over into someones else territory..... I consider it a monopoly...We are bound to a service, just because "they installed the phone lines" or go and pay three times for the same bad quality.
Amazing to me is in this day and time, why are we tethered to a phone line? I haven't been to MIT or have a degree... but this is ridiculous.