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JimmyBobs

join:2013-02-12
Olive Branch, MS

Have to reboot to reconnnect to VPN

Hello.

I am using Shrew Soft VPN Client 2.2.0 with Windows 8. I do not know the specs of what I am connecting to at my customer's site. They just said use Shrew Soft and gave me the file to import. It works fine. The connection will stay up. However, almost every time, before I can start a new connection, I have to reboot my laptop. If I don't, the VPN appears to connect ok, but I cannot ping their server. Until I Reboot MY laptop. I've tried killing all tasks running on my laptop that appear to be related to the VPN, but a total reboot is the only thing that works.

Does anyone have any idea as to WHICH task is being restarted by the reboot, that is fixing my problem? That way, I could kill that task instead of having to reboot every time. Thanks.


aguen
Premium
join:2003-07-16
Grants Pass, OR
kudos:2

1 edit

Did you ever use the VPN client on an earlier version of Windows? This might be more of an issue dealing with a Win 8 incompatibility. Might want to check with the vendor of the software.

Checked their site, I assume you're using the rc-2 version? Might still be a bit buggy.

Did you buy a new PC pre-installed with Win 8, or did you upgrade an existing PC?


JimmyBobs

join:2013-02-12
Olive Branch, MS

Thanks for your reply.

Yes, I'm using the rc-2 version. (vpn-client-2.2.0-rc-2.exe)

I can't find anything on their site about this. But yes, it is a beta. Well, it's not under "Stable Release", but under "Head Development".

My PC is a Dell Inspiron that came with Windows 8 installed. Got it in December. I was not using this VPN with this Customer very long before I switched laptops to this one, so I don't remember if I was having this problem. I did have to update the VPN software to this version to handle Win 8, though.

btw, I use Cicso client 5.0.07.0440 to connect to a different customer of mine without this issue. So I'm sure it Shrew Soft, yes, but I sure wish I could figure out WHY the reboot fixes it, and just kill the process(es) manually.


JimmyBobs

join:2013-02-12
Olive Branch, MS

1 edit
reply to aguen

Duplicate


aguen
Premium
join:2003-07-16
Grants Pass, OR
kudos:2
reply to JimmyBobs

Well, just a guess here on my part but in the interest of trying to narrow down the possible culprits lets try this:

1: After a clean startup of the vpn client, open a dos cmd window and type in ipconfig /all, then copy all of the contents of the returned data to a text file.

2: Close out your current session and then start up another one to reproduce the problem, verify it isn't working, then do another ipconfig /all and copy/paste the results to the same text file.

3: Post the results in your thread here and we can have a look and see if anything stands out.


JimmyBobs

join:2013-02-12
Olive Branch, MS

Here you go. I don't see any differences at just a first glance.

**************************************************
GOOD
**************************************************

Windows IP Configuration

Host Name . . . . . . . . . . . . : BCC-Jim
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : kwl.local

Ethernet adapter Local Area Connection* 15:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Shrew Soft Virtual Adapter
Physical Address. . . . . . . . . : AA-AA-AA-AC-B6-00
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cdca:618:2346:3ee2%33(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.253.108(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 933931690
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-F5-F6-F8-5C-F9-DD-4D-76-63
DNS Servers . . . . . . . . . . . : 192.168.1.181
192.168.1.182
Primary WINS Server . . . . . . . : 192.168.1.181
Secondary WINS Server . . . . . . : 192.168.1.182
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 84-A6-C8-13-5E-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : kwl.local
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
Physical Address. . . . . . . . . : 84-A6-C8-13-5E-FC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8034:68a8:d337:a35b%13(Preferred)
IPv4 Address. . . . . . . . . . . : 163.228.178.105(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : Wednesday, February 13, 2013 7:52:01 AM
Lease Expires . . . . . . . . . . : Thursday, February 14, 2013 12:07:07 PM
Default Gateway . . . . . . . . . : 163.228.176.1
DHCP Server . . . . . . . . . . . : 1.1.1.1
DHCPv6 IAID . . . . . . . . . . . : 327460552
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-F5-F6-F8-5C-F9-DD-4D-76-63
DNS Servers . . . . . . . . . . . : 192.168.0.100
192.168.0.101
163.228.176.130
163.228.8.40
163.228.8.50
Primary WINS Server . . . . . . . : 163.228.8.39
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{596F0D78-570F-4442-9164-5F710C61715D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . : kwl.local
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:a3e4:b269::a3e4:b269(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.0.100
192.168.0.101
163.228.176.130
163.228.8.40
163.228.8.50
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.kwl.local:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : kwl.local
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

**************************************************
BAD
**************************************************

Windows IP Configuration

Host Name . . . . . . . . . . . . : BCC-Jim
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : kwl.local

Ethernet adapter Local Area Connection* 15:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Shrew Soft Virtual Adapter
Physical Address. . . . . . . . . : AA-AA-AA-AC-B6-00
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cdca:618:2346:3ee2%33(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.253.120(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 933931690
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-F5-F6-F8-5C-F9-DD-4D-76-63
DNS Servers . . . . . . . . . . . : 192.168.1.181
192.168.1.182
Primary WINS Server . . . . . . . : 192.168.1.181
Secondary WINS Server . . . . . . : 192.168.1.182
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 84-A6-C8-13-5E-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : kwl.local
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
Physical Address. . . . . . . . . : 84-A6-C8-13-5E-FC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8034:68a8:d337:a35b%13(Preferred)
IPv4 Address. . . . . . . . . . . : 163.228.178.105(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : Wednesday, February 13, 2013 7:52:01 AM
Lease Expires . . . . . . . . . . : Thursday, February 14, 2013 12:11:43 PM
Default Gateway . . . . . . . . . : 163.228.176.1
DHCP Server . . . . . . . . . . . : 1.1.1.1
DHCPv6 IAID . . . . . . . . . . . : 327460552
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-F5-F6-F8-5C-F9-DD-4D-76-63
DNS Servers . . . . . . . . . . . : 192.168.0.100
192.168.0.101
163.228.176.130
163.228.8.40
163.228.8.50
Primary WINS Server . . . . . . . : 163.228.8.39
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{596F0D78-570F-4442-9164-5F710C61715D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . : kwl.local
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:a3e4:b269::a3e4:b269(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.0.100
192.168.0.101
163.228.176.130
163.228.8.40
163.228.8.50
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.kwl.local:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : kwl.local
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


aguen
Premium
join:2003-07-16
Grants Pass, OR
kudos:2
reply to JimmyBobs

The only difference I could find was the IP Address given to the Shrew Soft Virtual Adapter. Not sure how this is being assigned as supposedly DHCP is disabled.

If you haven't rebooted your machine already, shutdown the VPN client, then open the Network and Sharing Center. From there Disable the network card, give it a minute or 2 to settle down, then re-enable it, allow it to settle down, then start the VPN again and see what the results is.



eibgrad

join:2010-03-15
reply to JimmyBobs

Not sure if this is a practical solution for you, but sometimes when I have this kind of problem, I'll just implement the VPN inside a VM. Now I can choose the OS that works best. Esp. if I joining a customer's network for work purposes. As a bonus, it lets me keep my personal and work activities separated. Just a thought.


JimmyBobs

join:2013-02-12
Olive Branch, MS
reply to aguen

Hi. Sorry I took so long. I wasn't working with that customer. Just tried it, though, so I could try your suggestion.

I could not connect to the server. Disconnected VPN and reconnected... still could not connect to the server. So this would be a good test.

I then disconnected VPN again, disabled, waited, and re-enabled the network card. Connected to VPN again ok, as usual, but had the same problem.... could not connect to their server (ping, ftp, etc.).

I then re-booted my laptop, and it connected to the server fine.


JimmyBobs

join:2013-02-12
Olive Branch, MS

1 edit
reply to eibgrad

Thanks for the VM suggestion. That might be the trick if this is a Windows 8 problem.

Edit:
The VM thing gave me another idea. I set the compatibility to Windows 7 and Vista. Neither of those worked.