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freedomfries

join:2013-02-12

Maple Ridge node saturation

I have been thinking of switching to Shaw in Maple Ridge. But before I do that I was wondering if anyone has been experiencing any problems with slow speeds in the area.

Tech121212

join:2013-01-10
Maple Ridge, BC
I've been experiencing really slow speeds (of up to 2.53-3.00) on LAN. Wireless is fine. Even then, wireless is slow. I'm getting fed up and want to call Shaw because this is ridiculous. 203rd area btw.

Tech121212

join:2013-01-10
Maple Ridge, BC
reply to freedomfries
Yes! I have been. 203rd area btw. 20 High Speed

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
reply to Tech121212
You are getting full speed from you internet connection using wireless? But not wired?

Need to look at your wired stuff... Drivers, cables, ect.

-Posted from my phone.

Tech121212

join:2013-01-10
Maple Ridge, BC
I've done that...and no improvement.

scubascythan

join:2005-05-14
reply to freedomfries
How can it possibly be shaw's fault if your wireless speed is faster than your wired speeds.

Logic fail?

Tech121212

join:2013-01-10
Maple Ridge, BC
reply to freedomfries
Because I've troubleshooted all I can, how could it not possibly be their fault.

AnonShawUser

join:2006-06-17
Calgary, AB
Either you're not connecting to YOUR wireless AP, or your wired network card seems to be pooched. Have you tried with another computer to see if it gets the same results, wired in?

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Indeed, that is a possibility.

www.ipchicken.com on both wireless and wired, they should match.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

Viper359
Premium
join:2006-09-17
Scarborough, ON
reply to Tech121212
Just because you have troubleshooted all you can, doesn't mean its shaw's fault.

If you get faster wireless speeds than wired, you have either pooched your settings, have a pooched network card, or something else.

Tech121212

join:2013-01-10
Maple Ridge, BC
reply to AnonShawUser
I'm definately connected to my wireless network. Every computer in my house gets the same connection when wired, same results Wifi, and all my computers in my house aren't screwed that's for sure.

Tech121212

join:2013-01-10
Maple Ridge, BC
reply to kevinds
They do. What if they didnt?

rotohoto

join:2012-03-31
canada
kudos:1
reply to Tech121212
said by Tech121212:

Because I've troubleshooted all I can, how could it not possibly be their fault.

Because it's basically impossible for anything that could conceivably be their fault to be causing the issues you described.

You either have a modem that is failing in a very bizarre way (assuming you're using one of Shaw's modem/wifi gateway units) or much more likely, there is something wonky in your setup causing your problems.

How is your wired network set up?
When you do the wired tests are you going straight to the modem?
How are you testing?
How slow is slow?

said by Tech121212:

They do. What if they didnt?

Someone else mentioned they suspected you were connecting to a different AP. If the addresses didn't match, that would be a clear indication that you were.

scubascythan

join:2005-05-14

2 edits
reply to Tech121212
Few things that makes this story a PEBKAC.

A) He blames ISP for wireless full speed, wired slow speed. Anyone with decent networking knowledge knows it's not the ISP's fault.

B) He says 2.53-3.00 speeds. He never mentions Mb/s or MB/s. Posting a screenshot of the wired speedtest and wireless speedtest would be better.

C) Doesn't know about why the WAN IP (at ipchicken) should match for wired and wireless devices.

That being said. If the screenshots of speedtest show a difference, then it's highly likely that either you:

1) Screwed up the network settings on your wired devices, like turning off full-duplex or added some ridiculous firewall that's throttling your wired computer.

2) Your wired computer is so old it has trouble running flash speed tests.

3) Your comparing speeds of wired download speeds from an application that's not a real indication of a speedtest (like downloading windows updates, updating a program from website) vs a real speedtest on your wireless device.

4) Your router is screwed up. Either through settings or a legitimate hardware failure.

5) He runs a speedtest from his browser on his wired computer, and it shows the speed in MB/s. He runs a speedtest on some app on his wireless device, and it shows the speed in Mb/s. My money is on this.

Like a said. Easiest way to first verify this issue is post screenshots of both wired and wireless speeds.

Tech121212

join:2013-01-10
Maple Ridge, BC
No, I'm not using any other programs to measure my download speed. This test is using speed test.

Wired

»www.speedtest.net/result/2527240686.png

Wireless

»www.speedtest.net/result/2527250232.png

I don't screw around with ''full-duplex''
My computer is less than a year old
I don't have any applications running that tell me my actual speeds.
I never play around with settings in my router, I've looked, but never touched.

ruiner

join:2012-03-10
Canada
How are you connected to the modem? Do you have your own router or switch, or straight into the modem?

I find it hard to believe that you had more than 1 cable go bad at once but you never know. Has Shaw tried swapping modems? The switch on the back of the modem may have gone bad.

Tech121212

join:2013-01-10
Maple Ridge, BC
Connected to the modem using a cat5 cable. Using Shaw's Gateway if that helps. Shaw did swap modems. It just got shipped out a month ago, don't think it would.

ruiner

join:2012-03-10
Canada
So you have the same problem to more than one speedtest server? When you're downloading from a fast website its slow also?

What are the specs of the PC's having problems?

Tech121212

join:2013-01-10
Maple Ridge, BC
Yes I do, even if it's relatively fast.

Desktop specs:
Compaq Presario SR5413WM
Processor: AMD Athlon LE-1640
RAM: 4.00 GB
HDD: 1 TB Hard drive
Graphics: Nvidia GeForce 7600 GT
Sound: Realtek HD Audio

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
For humor, can you scan the slow computers, with MalwareBytes on a full scan?
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

Tech121212

join:2013-01-10
Maple Ridge, BC
I made myself laugh Kevin. There was nothing found.

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Nothing at all? Or nothing worth noting? humm.... haha

I didn't think it would, it was worth checking to rule it out though
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

ruiner

join:2012-03-10
Canada
reply to Tech121212
Yeah that hardware with Vista should be able to handle 20+ Mbps just fine. Usually a problem like that is either the router acting up, a cable, the ethernet port in your PC or a configuration problem with the TCP/IP stack in your OS. Not your actual connection.

Have you tried a factory reset on the modem/router? You can reset the TCP stack by doing this: »www.speedguide.net/faq_in_q.php?qid=272

If that doesn't help would you mind posting the Malwarebytes log?

Tech121212

join:2013-01-10
Maple Ridge, BC
I'm not running Vista, I'm running windows 7.
I'll post the malwarebytes log when I can. I have resetted it. I'll try the TCP later today as well. (If that applies to windows 7?)

scubascythan

join:2005-05-14
reply to freedomfries
You get full speed from wireless. Meaning shaw is giving you full speed to your modem. There's somehow a drop in speed going through your wired connection through your router to your computer.

Eliminate the router as the source of the problem by connecting directly from your wired computer to the modem.

If the speed is still slow, it's your computer.

If the speed is full, then it's your router.

ruiner

join:2012-03-10
Canada
reply to Tech121212
Yes it applies to 7 as well, here is a slightly different method (assuming you haven't turned UAC off): »support.microsoft.com/kb/299357

When you say you did a factory reset, you mean you stuck something in the small hole probably at the back of the router and held the button down? Depending on the router you may need to pull the power while you're holding the button down and after you plug the power back in for 30 secs or so.

Scuba, Shaw likes to use modem/router combos these days and it sounds like he has one but he has never confirmed.

So you would need to phone Shaw to bridge the modem and test with just one computer plugged in. When done, phone Shaw back and ask them to turn off bridge mode. Pain in the ass but if nothing else works you could give that a shot.

Tech121212

join:2013-01-10
Maple Ridge, BC
@Ruiner:

That is correct, I've done a factory reset once already, but haven't done the idea you've suggested to pull out the plug after I have pressed the little button on the back.

I indeed have a router/modem combo.

ruiner

join:2012-03-10
Canada
Supposedly the generic recommended procedure is to push the button, wait around 30 sec, pull the power and wait again, then plug it back in and wait before releasing the button.

That's to cover all bases I guess, so if Cisco recommends something else for the model you have then what they say should work fine.

scubascythan

join:2005-05-14

3 edits
reply to freedomfries
Easier way to test then would be use a laptop. Test wireless speed. Then test wired speed.

If wired speed is low, it's the router/modem combo. If it's the same, your slow wired computer is the problem.

~Edit. You didn't describe what you used to test your wired and wireless speeds with, you need to run a 2nd wired test.

I've been assuming you used a desktop for your wired test and another device for your wireless test. However, If you used the same device/laptop for the both the wired and wireless speed test and got slower speeds on wired, you should run another speed test on another wired device like a desktop or another laptop.

If the speed on the 2nd wired device is also slow, then it's the router or both wired devices got infected/running some weird firewall throttling (unlikely but possible).

scubascythan

join:2005-05-14
*Yes I know he wrote he used a desktop for the slowed wireless but he never said what he used for the wireless test. If he used the same desktop with a wireless USB adapter then we're once again back to another if-case. Like I said, run a 2nd wired speed test on another device.