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Tech121212

join:2013-01-10
Maple Ridge, BC
reply to kevinds

Re: Maple Ridge node saturation

I made myself laugh Kevin. There was nothing found.

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Nothing at all? Or nothing worth noting? humm.... haha

I didn't think it would, it was worth checking to rule it out though
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

ruiner

join:2012-03-10
Canada
reply to Tech121212
Yeah that hardware with Vista should be able to handle 20+ Mbps just fine. Usually a problem like that is either the router acting up, a cable, the ethernet port in your PC or a configuration problem with the TCP/IP stack in your OS. Not your actual connection.

Have you tried a factory reset on the modem/router? You can reset the TCP stack by doing this: »www.speedguide.net/faq_in_q.php?qid=272

If that doesn't help would you mind posting the Malwarebytes log?

Tech121212

join:2013-01-10
Maple Ridge, BC
I'm not running Vista, I'm running windows 7.
I'll post the malwarebytes log when I can. I have resetted it. I'll try the TCP later today as well. (If that applies to windows 7?)

scubascythan

join:2005-05-14
reply to freedomfries
You get full speed from wireless. Meaning shaw is giving you full speed to your modem. There's somehow a drop in speed going through your wired connection through your router to your computer.

Eliminate the router as the source of the problem by connecting directly from your wired computer to the modem.

If the speed is still slow, it's your computer.

If the speed is full, then it's your router.

ruiner

join:2012-03-10
Canada
reply to Tech121212
Yes it applies to 7 as well, here is a slightly different method (assuming you haven't turned UAC off): »support.microsoft.com/kb/299357

When you say you did a factory reset, you mean you stuck something in the small hole probably at the back of the router and held the button down? Depending on the router you may need to pull the power while you're holding the button down and after you plug the power back in for 30 secs or so.

Scuba, Shaw likes to use modem/router combos these days and it sounds like he has one but he has never confirmed.

So you would need to phone Shaw to bridge the modem and test with just one computer plugged in. When done, phone Shaw back and ask them to turn off bridge mode. Pain in the ass but if nothing else works you could give that a shot.

Tech121212

join:2013-01-10
Maple Ridge, BC
@Ruiner:

That is correct, I've done a factory reset once already, but haven't done the idea you've suggested to pull out the plug after I have pressed the little button on the back.

I indeed have a router/modem combo.

ruiner

join:2012-03-10
Canada
Supposedly the generic recommended procedure is to push the button, wait around 30 sec, pull the power and wait again, then plug it back in and wait before releasing the button.

That's to cover all bases I guess, so if Cisco recommends something else for the model you have then what they say should work fine.

scubascythan

join:2005-05-14

3 edits
reply to freedomfries
Easier way to test then would be use a laptop. Test wireless speed. Then test wired speed.

If wired speed is low, it's the router/modem combo. If it's the same, your slow wired computer is the problem.

~Edit. You didn't describe what you used to test your wired and wireless speeds with, you need to run a 2nd wired test.

I've been assuming you used a desktop for your wired test and another device for your wireless test. However, If you used the same device/laptop for the both the wired and wireless speed test and got slower speeds on wired, you should run another speed test on another wired device like a desktop or another laptop.

If the speed on the 2nd wired device is also slow, then it's the router or both wired devices got infected/running some weird firewall throttling (unlikely but possible).

scubascythan

join:2005-05-14
*Yes I know he wrote he used a desktop for the slowed wireless but he never said what he used for the wireless test. If he used the same desktop with a wireless USB adapter then we're once again back to another if-case. Like I said, run a 2nd wired speed test on another device.

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw
reply to freedomfries
Time to get another service call,

They can bring their own laptop and ethernet cable, testing both your wired speeds and wireless.

If wired is slow directly to their modem/router with their computer, nothing else matters at that point.

From everything here, I'm thinking bad network card or cable, or switch forcing the wired switch to run at 10 mbps half-duplex for some reason. Maybe ETH1 to the switch (for the people who understand that a router and a switch are two seperate devices in one case). Or something being plugged in.

--
Yes, I am not employed and looking for IT work. Have passport, will travel.

ruiner

join:2012-03-10
Canada
reply to Tech121212
said by Tech121212:

I'm definately connected to my wireless network. Every computer in my house gets the same connection when wired, same results Wifi, and all my computers in my house aren't screwed that's for sure.

I'll point this out again for all of you thinking its his PC. Most likely its a problem with the modem/router.