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OSUGoose

join:2007-12-27
Columbus, OH

1 recommendation

reply to jpatton1979

Re: [Need Info] In posession of Pace TDC787X - Louisville, KY

That would be between the customer who was charged and Insight. Your failure to return this box is criminal in nature as well as your in possession of stolen property in the eyes of Insight. Turn it in, get a receipt and give it to your "client" to take up with Insight about any refund of fees.


lilhurricane
Crunchin' For Cures
Premium,Mod
join:2003-01-11
Purple Zone
kudos:57
Reviews:
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said by OSUGoose:

That would be between the customer who was charged and Insight. Your failure to return this box is criminal in nature as well as your in possession of stolen property in the eyes of Insight. Turn it in, get a receipt and give it to your "client" to take up with Insight about any refund of fees.

Quite true..(more direct than I, but that's our OSU Goose)...
But... true nonetheless.
Best answer? CALL and get direct info.
--
~Safe Hex~ Team Discovery ~ Project Hope ~ Like A Hurricane~


OSUGoose

join:2007-12-27
Columbus, OH
Do I get a biscuit?

jpatton1979

join:2011-08-10
Lexington, KY
reply to OSUGoose
According to TWC's customer agreement (I couldn't find anything relative in Insight's) if the lost equipment is returned within one year TWC will refund the amount the account owner paid for the lost equipment.

My issue is solely with Insight getting both the equipment (in good working order) AND keeping the lost equipment fee for the same device. In my opinion that's wrong (not that it really matters).

Nonetheless, I agree the equipment should still be returned.