said by OSUGoose:That would be between the customer who was charged and Insight. Your failure to return this box is criminal in nature as well as your in possession of stolen property in the eyes of Insight. Turn it in, get a receipt and give it to your "client" to take up with Insight about any refund of fees.
Quite true..(more direct than I, but that's our OSU Goose)...
But... true nonetheless.
Best answer? CALL and get direct info.