We would like to speak with you with regards to your account
I am sorry to hear that you experienced issues with your service. Please accept my sincere apology for any inconvenience that you experienced. I reviewed your account today with Nick, dslx_nick , a team lead on our support team. He attempted to reach you over the phone today to discuss your account but reached your voicemail.
The Verizon package that you are on as stated in our terms does not come with a minimum speed guarantee. Verizon's services are sold as up to packages to their retail clients as well as through their wholesale partners like DSL Extreme. If you take a look at their terms and conditions on their site you will find that even the FIOS service that you are on states specifically that they do not warrant to guarantee any minimum speed or throughput. These package are up to packages and sold in that manner.
As you stated, we did dispatch out a Verizon technician who found great sync and connectivity at your MPOE. This would generally point to an issue with inside wiring or the DSL modem. Unfortunately it doesn't look like we had the opportunity to replace the modem which should have been done by our team earlier in the trouble shooting process.
We would like to speak with you directly to work with you to come to an amicable resolution to your issue. Please do give Nick a call back and he would be happy to assist. Thanks in advance for your willingness to work with us to amicably resolve your issue.
Will work for reviews.