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jjoyen

join:2013-02-13
Potosi, WI

Problems with Internet dropping

Seem to be loosing connection frequently more and more often and looking to see if I can get some help. Current modem is Linksys WCG200 ver.2. -- fw 2.0.3.5.10-0425



Acquire Downstream Channel 111000000 Hz Locked

Downstream Channel


Lock Status Locked
Modulation 256QAM
Channel ID 49
Provisioned Rate 18000 kbps
Symbol Rate 5360.537 Ksym/sec
Downstream Power -3.4 dBmV
SNR 33.0 dB


Upstream Channel


Lock Status Locked
Modulation 16QAM
Channel ID 2
Provisioned Rate 1200 kbps
Symbol Rate 5120 Ksym/sec
Upstream Power 48.2 dBm

Also getting these errors in the modem log

Time Priority Description
2013-02-12 11:07:45 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-02-12 11:07:43 error DCC-ACK not received
2013-02-12 11:07:42 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-02-12 11:07:42 error DCC-ACK not received
2013-02-12 11:07:40 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-02-12 10:22:57 error DCC-ACK not received
2013-02-12 10:22:57 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-02-12 10:22:56 error DCC-ACK not received
2013-02-12 10:22:56 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-02-12 10:22:55 error DCC-ACK not received
2013-02-12 10:22:54 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-02-12 09:33:11 warning DHCP RENEW WARNING - Field invalid in response
2013-02-10 05:09:19 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-02-09 14:59:46 critical No UCD's Received - Timeout
2013-02-09 14:56:03 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2013-02-09 14:55:01 critical SYNC Timing Synchronization failure - Failed to acquire FEC framing
2013-02-09 14:54:25 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2013-02-08 15:54:55 critical No UCD's Received - Timeout
2013-02-08 15:52:55 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2013-02-02 14:49:08 critical No UCD's Received - Timeout
2013-02-02 14:46:01 critical No UCD's Received - Timeout
2013-02-02 14:45:28 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2013-02-02 08:17:00 critical No UCD's Received - Timeout
2013-02-02 00:47:21 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2013-02-02 00:43:28 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out


wth
Premium
join:2002-02-20
Iowa City,IA
Reviews:
·Mediacom

First your modem was introduced back in 2004, and is very old. I'd suggest you replace it with one of the Motorola units. Second, after you replace it, see what your new modem reports for signal levels, as your current levels are middle of the road. There not bad, but could be better, like really good levels would be snr 35-36, upstream 41-47, and downstream closer to 0. You should only have one 2-way splitter between modem and outside line. You also may need a simple service call to replace some of the connectors on cables. I don't see anything wrong in any of the modem log entries, as those are all fairly normal.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:95
reply to jjoyen

jjoyen,

I can look into this for you. Feel free to contact me privately and I will work with you.