 | [TV] Surround sound Tech was out today to try and get my surround sound working. I have a 12 year old Bose Theater that works fine with my DVD player and it worked great with my TIVO before I had the DVR from Brighthouse hooked up last month. Surround sound will not work. the Bose does not have HDMI or Optical inputs. Just RCA cable. The Tech told me he had no idea why it wouldn't work, but admitted it should. I called Brighthouse after the Tech left and was told to call an Audio Expert. What kind of customer service is that?
I would really like to make this work, any suggestions would be greatly appreciated. |
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 BHNtechXpertBHN StaffPremium,VIP join:2006-02-16 Saint Petersburg, FL kudos:82 | Let me guess your TV is connected HDMI right? |
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 | reply to Speedbump I replied earlier, now the post is gone. ?
No HDMI, just RCA cables. Yellow to TV Red and White to Bose Theatre Model 5. |
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 BHNtechXpertBHN StaffPremium,VIP join:2006-02-16 Saint Petersburg, FL kudos:82 | reply to Speedbump And what are your box audio settings or have you set them yet? |
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 | The Tech set them to: Audio Volume Control: Fixed Range: Wide Audio: Digital Output: Dolby Digital Analog/SAP: On |
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 BHNtechXpertBHN StaffPremium,VIP join:2006-02-16 Saint Petersburg, FL kudos:82 | reply to Speedbump So you get no sound at all? Did he try swapping boxes to see if the outputs were just bad? |
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 | I get sound. Mono only. No surround sound. No he didn't change the box. I asked him to and he said all he had were the older style on the truck. I said I didn't care, but he still didn't change it. |
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 BHNtechXpertBHN StaffPremium,VIP join:2006-02-16 Saint Petersburg, FL kudos:82 | reply to Speedbump Okay you are the one who also sent me an email right? I'll make arrangements to get someone back out there again and swap the box out because you should still get stereo whether you get dolby or not so something isn't quite right. |
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 | Yes, I am the one. I would appreciate anything you can do. I really don't want to switch to Fios or anything else. My Wife and I have had an email address from RR for over 15 years.
I can't understand why I can get surround sound out of my DVD Player, my WII and the TIVO that I got rid of when I changed to BH's DVR. Is there something about the BH DVR's that just aren't compatible with most or some Surround Sound Systems?
If he changes the box and that don't fix the problem? What then?
Thanks,
bob... |
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 BHNtechXpertBHN StaffPremium,VIP join:2006-02-16 Saint Petersburg, FL kudos:82 | reply to Speedbump We'll get to that road when we get there....I'll be in touch, you already sent me the account specifics in your email. |
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 | Thanks... |
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 BHNtechXpertBHN StaffPremium,VIP join:2006-02-16 Saint Petersburg, FL kudos:82 | reply to Speedbump OKay getting you scheduled. |
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 JeffMD join:2002-08-16 Edgewater, FL kudos:1 | reply to Speedbump speed bump, you able to dig out a specific model number on that bose? perhaps part of the label imprinted on the back/bottom? |
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 | About all I can find other than the very long serial # is: Lifestyle Model 5 Music Center. It has AM-FM and CD Player.
I bought a new Remote (new to me) that looked identical to mine from e-bay. It didn't work at all. Mine just barely works. I wonder if there are a bunch of different ones that look the same with the same Model #'s etc? |
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 BHNtechXpertBHN StaffPremium,VIP join:2006-02-16 Saint Petersburg, FL kudos:82 | reply to Speedbump If you can get your remote to work long enough....you can buy a learning remote from Walmart that you can teach by pointing one remote towards the other and then going through each of the buttons. It doesn't take long and it solves this problem. Key word for the remote packaging is LEARNING REMOTE. |
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 | I think the Walmart remote is an IR Remote. The one for my Bose is UHF and I don't think they make learning remotes for UHF. |
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 BHNtechXpertBHN StaffPremium,VIP join:2006-02-16 Saint Petersburg, FL kudos:82 | reply to Speedbump Ugh....let me do some digging. |
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 | Great, cause what good is a remote when you have to get up and put the remote about a foot from the power cord/receive antenna to make a volume change, or any other change for that matter. |
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 BHNtechXpertBHN StaffPremium,VIP join:2006-02-16 Saint Petersburg, FL kudos:82 | reply to Speedbump Well so far not finding anything that can do this...but I'm looking. |
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 JeffMD join:2002-08-16 Edgewater, FL kudos:1 | reply to Speedbump Ok first things first.. I regret to inform you speedbump that your system is not a surround sound system. It does support a number of satellites and a B set of speakers for a separate room, but there are no rear channel, center channel, or sub (although there is a sub that intercepts the satellites signal so it pulls a low frequency sound from that) channel speaker. A mono sound may be one of the channels is not making its way from the cable box to the Accoustimass (subwoofer) module, the system is probably noticing only one channel has audio and is mixing it into both speakers.
As for your remote, it is RF based and there is a setup and pairing between the base station that you need to do. If you no longer have the manual you can find it here.
»www.bose.co.uk/GB/en/Images/owne···6962.pdf |
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