I agree, my service is so slow. My due date is the 24th of each month I pay my bill on time. After two weeks of service every month I receive multiple emails advising I have exceeded my 10 GB monthly allowance. This is not true some weeks I don't even hardly use the internet, however I still use up my monthly allowance.
I have called a spoken with customer service and technical support nobody seems to know what's going on there. They sounds like they make up excuses as you ask questions, and some of there answers don't make sense. Unless I'm downloading a lot of movies, or watching a lot of movies on line there is no reason or way I can use 10 GB in two weeks time, even if I was on the computer day in day out.