http://www.dslreports.com/forum/Earthlink-Cable-in-11375-28009097 en Tue, 18 Jun 2013 22:13:18 EDT Tue, 18 Jun 2013 22:13:18 EDT http://www.dslreports.com/forum/Re-Earthlink-Cable-in-11375-28015544 http://www.dslreports.com/forum/Re-Earthlink-Cable-in-11375-28015544 Fri, 15 Feb 2013 21:54:14 EDT http://www.dslreports.com/forum/Re-Earthlink-Cable-in-11375-28015328
Spoke to someone who had me do lots of tests like ping and traceroutes but the problem of the 1st hop is still bad. ]]> http://www.dslreports.com/forum/Re-Earthlink-Cable-in-11375-28015328 Fri, 15 Feb 2013 19:52:14 EDT http://www.dslreports.com/forum/Re-Earthlink-Cable-in-11375-28011760
The last person said they would accelerate it. The people I spoke to seem to be trained to just get you off the phone rather than fix the issue.

I did get a case # and a phone # to call. If the problem is widespread, I live in a highrise here with 500+ Units though many are on another provider, then obviously they will be hearing complaints from others in the system so it will eventually get fixed. They just seem to be slow to acknowledge it.

The 10K04 router went out last time, but it got fixed. Now Time Warner's status page is down. I asked the rep who said they were working on fixing it, but its been down for awhile. ]]> http://www.dslreports.com/forum/Re-Earthlink-Cable-in-11375-28011760 Thu, 14 Feb 2013 18:34:24 EDT http://www.dslreports.com/forum/Re-Earthlink-Cable-in-11375-28011636 http://www.dslreports.com/forum/Re-Earthlink-Cable-in-11375-28011636 Thu, 14 Feb 2013 17:52:56 EDT http://www.dslreports.com/forum/Re-Earthlink-Cable-in-11375-28011263
Hopefully it gets resolved soon. ]]> http://www.dslreports.com/forum/Re-Earthlink-Cable-in-11375-28011263 Thu, 14 Feb 2013 17:05:27 EDT http://www.dslreports.com/forum/Re-Earthlink-Cable-in-11375-28011285 http://www.dslreports.com/forum/Re-Earthlink-Cable-in-11375-28011285 Thu, 14 Feb 2013 16:29:20 EDT http://www.dslreports.com/forum/Earthlink-Cable-in-11375-28009097
Problem is internet is disconnecting intermittently. 4000ms ping times to my IP on the 1st hop or time outs where the internet will just stop responding so it seems to be due to a router on the backend.

Called it in, Time Warner said there was a known issue in my area after I gave the account number. My IP is an Earthlink IP but the routers thereafter are roadrunner so I am not sure if it is an Earthlink Cable or Time Warner issue but I contacted Time Warner first who said they were aware of the issue. ]]> http://www.dslreports.com/forum/Earthlink-Cable-in-11375-28009097 Thu, 14 Feb 2013 01:55:31 EDT