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obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
Reviews:
·Verizon FiOS

[iO] optimum refuses to open new account?

I live and own a 2 family house. My 2nd floor tenant recently left and my sister is going to move into the 2nd floor. I never have or give leases to my tenants. They are just month to month. My sister went to the optimum store to create a new account and order the triple play. They told her they need to see proof that she lives at the address such as a lease or utility bill. I pay the utilities and they are in my name. She will change her drivers license soon but hasn't had a chance to do that yet. Not even certain they would take that. Does Optimum want me to create a bogus lease for the purpose of my sister getting optimum?


Bob4
Account deleted

join:2012-07-22
New Jersey

When I ordered CV service, there was no check that I lived there. Maybe she should just call on the phone instead of going to the store.


rick0204

join:2009-05-20
North Bergen, NJ
reply to obeythelaw

Buy a few blank leases at Staples and fill one out.


TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
East Stroudsburg, PA
kudos:3
Reviews:
·Optimum Online
reply to obeythelaw

She probably will have the same type of problem when she goes for a driver's license. I am not sure what NJ does but PA requires someone to go with the person who has the correct residency credentials. You might check what you will need for that info so you can figure out the easiest way to do both, even if she is getting the license in the future.
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.


Bob4
Account deleted

join:2012-07-22
New Jersey

In NJ, you can change your address online. They send you stickers and you're done.


TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
East Stroudsburg, PA
kudos:3
Reviews:
·Optimum Online

Does that apply if you are from another state and do not already have residency? She may be from NJ so that may be all she needs to do to change her address but I was thinking of a resident from a different state, which of course may be incorrect.
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.


Bob4
Account deleted

join:2012-07-22
New Jersey
Reviews:
·Optimum Online

»www.state.nj.us/mvc/Licenses/Cha···ress.htm

»www.state.nj.us/mvc/Licenses/Replacing.htm


TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
East Stroudsburg, PA
kudos:3

Thanks. So if she is in state she can change easily but if out of state she will need one of the proofs of address listed.


aguen
Premium
join:2003-07-16
Grants Pass, OR
kudos:2
reply to obeythelaw

Does your duplex have separate postal addresses, like Unit #?
If so, then maybe that's whats triggering the proof of residency.


frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:1
reply to obeythelaw

My thought on it:

If they don't have your house listed as a 2-family residence in their system, already have an existing account listed at the address, and don't have proof of residency, they will probably require some proof.



obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
Reviews:
·Verizon FiOS

Well, I don't think that's the case. My previous tenant did have Optimum at the address. I also had Optimum a few years ago. It's essentially treated as 1st floor and 2nd floor. I told my sister to call the phone number rather than dealing with the local store.


NightOwl2

join:2012-03-19

It's possible your previous tenant, (who just moved out), may have left an outstanding bill/not returned the equipment. A delinquent account can "lock" the address and the company, whether Comcast, TWC, etc, will require proof of residency. I've talked with potential subscribers on highly delinquent accounts, who may call right after tap disconnect, "Yes, I live here. The other guy just moved. I want to order the Triple Play..." They hang up when advised to take lease or other proof to the office. This *could* be the reason your sister is having a problem.



obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
Reviews:
·Verizon FiOS
reply to obeythelaw

Ok. Just want to provide an update. I think cablevision didn't provide the best package to my sister. My sister called and they quoted a monthly price of $125.00. This supposedly includes a "free DVR" and two additional tv's. The guy came yesterday and installed and he put the ugly 8300 HD DVR. just curious whether this sounds like a triple play deal? My sister doesn't have a clue what she agreed to. I realize there is no contract and she can remove things she doesn't want but I'm guessing that it could be the tv package?



jaa
Premium
join:2000-06-13
kudos:2
Reviews:
·Optimum Online
·Vonage

Pretty hard for us to know what your sister has. She talked to them and does not know what she agreed to, you talked to her and don't know what she has, and now you are posting here and think we can figure it out?

If she calls CV they can tell her the exact breakdown of the monthly price. Could be TV package, extra TV boxes, boost plus, extra phone line or calling packages...they are pretty aggressive in upselling.
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.



obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
Reviews:
·Verizon FiOS

I realize that. I was just curious since I've seen the $85 a month triple play package. I'm assuming that was probably for just 1 tv. However, how much is each additional box. $7 each? If so, I can see another $15 on top of it. I know cablevision doesn't have all of the wacky fees and taxes that verizon has, for example. My sister and I are going to go to the cablevision store and see if they can tell us exactly.


frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:1
Reviews:
·Optimum Online

My guess is she either has the Silver package (tune in to Showtime and see if it brings up a channel or "not authorized/upgrade" message) or Boost Plus (run a speedtest at speedtest.net and see if she is under 20 down & 2 up). If she has & doesn't want one of those, she can easily downgrade that.


NightOwl2

join:2012-03-19
reply to obeythelaw

You can read the fine print for new cablevision/opt triple play online. No boxes are included. Say $10 each box, that adds $30.00. Taxes and fees. The offer might include free Showtime.

Definitely a good idea to write down details when signing up for any service!


Bob4
Account deleted

join:2012-07-22
New Jersey
reply to obeythelaw

The installer gave her a sheet to sign and left her a copy. What does it say?



Jmartz

join:2000-07-20
Tenafly, NJ
reply to obeythelaw

said by obeythelaw:

I know cablevision doesn't have all of the wacky fees and taxes that verizon has, for example.

Actually they do. You pay either $1.50 or $5.00 a month if you have more than one box and have a premium channel.

And starting in April you will be paying $3/month if you have a package that includes sports channels.

Not sure if that new fee will apply to customers who are on promotions but we will find out in April!


obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
Reviews:
·Verizon FiOS
reply to obeythelaw

Ok. We went to the cable store. First of all, they added $10.00 for Optimum Boost. They also, made a mistake and had 2 dvr's added on the account. One was removed. Apparently, they also said they charge a fee for the netgear router they supplied. All in all, $20.00 was taken off the bill.



routerfees

@optonline.net

Never heard of any fees associated with the netgear router.



BK Man

@optonline.net
reply to TheWiseGuy

The most likely reason Cablevision is requiring proof of address is that they have been burned at the address in the past. There are outstanding balances or unreturned equipment associated with the apartment. Cablevision accounts are attached to the address not the customer so the account may be flagged until they are sure the resident isn't just creating a new customer to avoid old balances.



Fallen_Anjel

join:2011-04-07
Rocky Point, NY
reply to obeythelaw

I never understood why someone would get a router from a cable company.

How much was the fee for the router? You can buy a basic router for less than $30, most all of them are plug/play, I had my Netgear set up in less than 3 minutes. If your "fee" is $3, in one year you'd have paid enough money to get better router than "basic".

Bring the router back to cablevision and get your own.

What does your sister do online that she needs boost? If she's just doing email/facebook and maybe a pogo game now and again, get rid of the boost to save another $10

JMHO



jaa
Premium
join:2000-06-13
kudos:2
Reviews:
·Optimum Online
·Vonage

said by Fallen_Anjel:

I never understood why someone would get a router from a cable company.

How much was the fee for the router? You can buy a basic router for less than $30, most all of them are plug/play, I had my Netgear set up in less than 3 minutes. If your "fee" is $3, in one year you'd have paid enough money to get better router than "basic".

The fee is $0 additional to the regular fee.
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

dm145

join:2009-12-12
Clifton, NJ
Reviews:
·Optimum Online
reply to Fallen_Anjel

said by Fallen_Anjel:

I never understood why someone would get a router from a cable company.

Its free
They setup and support it
Enough said

This is great for most customers who can't even connect a cable box


La Luna
RIP Lisa
Premium
join:2001-07-12
Warwick, NY
kudos:3
reply to obeythelaw

Wait, what happened to the proof of address issue? How was that resolved?



obeythelaw
Premium
join:2003-04-16
Bayonne, NJ

1 recommendation

reply to obeythelaw

I had given my sister a written lease agreement. I wasn't adverse to doing it. Can just go on the computer and put the information in but they were adamant. I also checked and they are not charging for the router.



aztr0

join:2007-10-28
Brooklyn, NY
reply to obeythelaw

Who goes to the store to open cable? No, seriously. Who does that? Anyways, never had an issue just calling. No bill checks nothing. Actually there was, I had to provide an old bill statement from a competitor so that I can get on a promo... but they gladly opened the account for me regardless, just that I won't be eligible for the promo if I didn't have a competitor's bill.


traveler122

join:2011-05-30
Hopatcong, NJ
reply to obeythelaw

said by obeythelaw:

I had given my sister a written lease agreement. I wasn't adverse to doing it. Can just go on the computer and put the information in but they were adamant. I also checked and they are not charging for the router.

There’s a very simple solution to this problem, and you shouldn’t wait another day to use it. Strongly suggest filing a complaint with the New Jersey Board of Public Utilities. You can find their web site at:

»www.bpu.state.nj.us/

Navigate to the “complaints” section and you have your choice of filing one electronically or by US mail.

Also suggest that you or your sister draft a very short simple complaint stating that Cablevision has deliberately violated their public tariff terms by refusing to establish new service for cable TV service, and that they may have discriminated against your sister in violation of the law. No need for any history about the previous tenant, that’s not relevant to your complaint (to file it). Also, the electronic complaint system does not permit very long text field, so it’s a strong incentive to keep it short and to the point.

When you’re ready to file, your sister needs to file it in her name (since she’s the customer being denied service), and the complaint should request that Cablevision be ordered to establish service, per published tariff, IMMEDIATELY. Then take it from there.

This solution always works (most of my BPU complaints were resolved after I got them served on CV by the NJ-BPU, after CV employees previously refused). However, note that although the BPU regulates CV, they do NOT regulate OOL. You can force CV to establish cable TV service, but you can’t force them to turn on OOL after the cable TV is installed (checkmate .

BTW, don’t plan on doing anything else other than what you’d do for any other utility when starting new service where they might not know you yet. But if the other utilities give your sister the same run-around (because of the former tenant), use this same procedure on them, too. NJ-BPU regulates all public utilities, with the exception of some water authorities in some parts of NJ.


obeythelaw
Premium
join:2003-04-16
Bayonne, NJ

Not a bad idea. I wonder if they would do anything further since the issue is now moot? I wouldn't mind busting Cablevision's chops, however.