US Cable Support > OptimumOnline > [iO] optimum refuses to open new account?

[iO] optimum refuses to open new account?

When I ordered CV service, there was no check that I lived there. Maybe she should just call on the phone instead of going to the store.

reply to obeythelaw
Buy a few blank leases at Staples and fill one out.

reply to obeythelaw
She probably will have the same type of problem when she goes for a driver's license. I am not sure what NJ does but PA requires someone to go with the person who has the correct residency credentials. You might check what you will need for that info so you can figure out the easiest way to do both, even if she is getting the license in the future.
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.

In NJ, you can change your address online. They send you stickers and you're done.

Does that apply if you are from another state and do not already have residency? She may be from NJ so that may be all she needs to do to change her address but I was thinking of a resident from a different state, which of course may be incorrect.
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.

»www.state.nj.us/mvc/Licenses/Cha···ress.htm

»www.state.nj.us/mvc/Licenses/Replacing.htm

Thanks. So if she is in state she can change easily but if out of state she will need one of the proofs of address listed.

reply to obeythelaw
Does your duplex have separate postal addresses, like Unit #?
If so, then maybe that's whats triggering the proof of residency.

reply to obeythelaw
My thought on it:

If they don't have your house listed as a 2-family residence in their system, already have an existing account listed at the address, and don't have proof of residency, they will probably require some proof.

Well, I don't think that's the case. My previous tenant did have Optimum at the address. I also had Optimum a few years ago. It's essentially treated as 1st floor and 2nd floor. I told my sister to call the phone number rather than dealing with the local store.

It's possible your previous tenant, (who just moved out), may have left an outstanding bill/not returned the equipment. A delinquent account can "lock" the address and the company, whether Comcast, TWC, etc, will require proof of residency. I've talked with potential subscribers on highly delinquent accounts, who may call right after tap disconnect, "Yes, I live here. The other guy just moved. I want to order the Triple Play..." They hang up when advised to take lease or other proof to the office. This *could* be the reason your sister is having a problem.

reply to obeythelaw
Ok. Just want to provide an update. I think cablevision didn't provide the best package to my sister. My sister called and they quoted a monthly price of $125.00. This supposedly includes a "free DVR" and two additional tv's. The guy came yesterday and installed and he put the ugly 8300 HD DVR. just curious whether this sounds like a triple play deal? My sister doesn't have a clue what she agreed to. I realize there is no contract and she can remove things she doesn't want but I'm guessing that it could be the tv package?

Pretty hard for us to know what your sister has. She talked to them and does not know what she agreed to, you talked to her and don't know what she has, and now you are posting here and think we can figure it out?

If she calls CV they can tell her the exact breakdown of the monthly price. Could be TV package, extra TV boxes, boost plus, extra phone line or calling packages...they are pretty aggressive in upselling.
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

I realize that. I was just curious since I've seen the $85 a month triple play package. I'm assuming that was probably for just 1 tv. However, how much is each additional box. $7 each? If so, I can see another $15 on top of it. I know cablevision doesn't have all of the wacky fees and taxes that verizon has, for example. My sister and I are going to go to the cablevision store and see if they can tell us exactly.

My guess is she either has the Silver package (tune in to Showtime and see if it brings up a channel or "not authorized/upgrade" message) or Boost Plus (run a speedtest at speedtest.net and see if she is under 20 down & 2 up). If she has & doesn't want one of those, she can easily downgrade that.

reply to obeythelaw
You can read the fine print for new cablevision/opt triple play online. No boxes are included. Say $10 each box, that adds $30.00. Taxes and fees. The offer might include free Showtime.

Definitely a good idea to write down details when signing up for any service!

reply to obeythelaw
The installer gave her a sheet to sign and left her a copy. What does it say?

reply to obeythelaw

reply to obeythelaw
Ok. We went to the cable store. First of all, they added $10.00 for Optimum Boost. They also, made a mistake and had 2 dvr's added on the account. One was removed. Apparently, they also said they charge a fee for the netgear router they supplied. All in all, $20.00 was taken off the bill.