said by obeythelaw:
I had given my sister a written lease agreement. I wasn't adverse to doing it. Can just go on the computer and put the information in but they were adamant. I also checked and they are not charging for the router.
Theres a very simple solution to this problem, and you shouldnt wait another day to use it. Strongly suggest filing a complaint with the New Jersey Board of Public Utilities. You can find their web site at:
Navigate to the complaints section and you have your choice of filing one electronically or by US mail.
Also suggest that you or your sister draft a very short simple complaint stating that Cablevision has deliberately violated their public tariff terms by refusing to establish new service for cable TV service, and that they may have discriminated against your sister in violation of the law. No need for any history about the previous tenant, thats not relevant to your complaint (to file it). Also, the electronic complaint system does not permit very long text field, so its a strong incentive to keep it short and to the point.
When youre ready to file, your sister needs to file it in her name (since shes the customer being denied service), and the complaint should request that Cablevision be ordered to establish service, per published tariff, IMMEDIATELY. Then take it from there.
This solution always works (most of my BPU complaints were resolved after I got them served on CV by the NJ-BPU, after CV employees previously refused). However, note that although the BPU regulates CV, they do NOT regulate OOL. You can force CV to establish cable TV service, but you cant force them to turn on OOL after the cable TV is installed (checkmate
BTW, dont plan on doing anything else other than what youd do for any other utility when starting new service where they might not know you yet. But if the other utilities give your sister the same run-around (because of the former tenant), use this same procedure on them, too. NJ-BPU regulates all public utilities, with the exception of some water authorities in some parts of NJ.