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MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
reply to Phill

Re: [KY] Mediacom constantly going down

I apologize for the issues. I am not seeing any major ongoing issues that should be causing this - but I am seeing overnight maintenance being done on a couple of days. Can you send me a PM with your telephone# or account# so I can check into this for you?

Phill_lee

join:2013-02-14
Nortonville, KY
Well I tried to pm you about the issues, and recieved a message that new members could not PM. Not sure if the pm was sent or not. Today the service is back up and working. The problems yesterday started at 4pm central time.. And It was not fixed until 6:30am. I even had channels on my cable service that were simply black during this time.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
I did not receive a message. I am happy to hear the services are back up. There was an outage in some of our KY regions yesterday that may have been causing the issue. I show that your profile says Nortonville. If that is correct then I would say the outage was causing your issue.

Phill_lee

join:2013-02-14
Nortonville, KY
yes that is my correct area.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
For future reference, in order to be able to send me a Private Message, you will have to create a profile here on this site.

Phill_lee

join:2013-02-14
Nortonville, KY
Here we go again.. Internet will sometimes connect to sites and then sometimes it won't. Checked the mediacom support page, and there are no reported service happening in my area. But when trying to just browse to a page, it may take ten attempts before the page actually comes up. Mediacom internet is like gambling... Sometimes you win, sometimes you loose. Why is this so comon of a problem?

Riverpilot

join:2006-12-11
U.S.A
I would definitely have the people behind chad check it out.

On top of that, I would try (if you're comfortable doing it) changing your DNS to something besides mediacoms. (make sure to write them down before hand) like google DNS, (8.8.8.8 & 8.8.4.4) or opendns, etc..


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
reply to Phill_lee
Phill, I am still picking up an issue with the upstream signal in the area and this is being checked further into. In the meantime, have you noticed any problems with your connection since Sunday?


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
reply to Phill_lee
Phill_lee,

The tech supervisor was looking over your signals and wants to swap your modem out. Can we do this for you?