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icemasta
join:2013-01-22

icemasta to hm

Member

to hm

Re: The New Wireless Code Hearings. Live Stream @ 9-am

What a shrill Bell is...

"A vast majority of our customers choose 3 year contract and not 1 and 2."
Ya I wonder why no one picked 1 and 2 years when on a $500 no contract phone, 1 year term price was $450 and 2 year term was $400 and then 3 years is $0.

Wish some of these commissioners had a proper understanding of the Canadian mobile industry so carriers can be called out on their tactics.
RicHSAD
join:2003-07-16
Vaudreuil-Dorion, QC

RicHSAD

Member

So much bullshit.

hm
@videotron.ca

hm to icemasta

Anon

to icemasta
Wade Oosterman, one of the Bell guys sitting there, was involved in a small consumer backlash people bought some samsung phone and the Bell branded firmware prevented all samsung updates while the rest of the world got them.

People couldn't use Gmail and a host of other online sites.

Ellen Roseman of the Toronto Star got involved, and they said they fixed everything. But they never did. They lied to each of their customers + Ellen Roseman.

Quebec's Consumer Union then got involved. I don't recall what happened, but a class action was starting.

This is when Bell Canada closed their own online forum at Bell.ca due to the shear number of people who went there to complain. They couldn't keep up banning people from their forum for complaining, so they closed it.

People were stuck with a non-functioning "smart-phone" and stuck in a contract.

All this because of Bell branded firmware that locked people & updates out. As MaynardKrebs more or less stated, Firmware branding is the same as a lock. Even worse, it affects functionality.