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PToN
Premium
join:2001-10-04
Houston, TX
reply to PToN

Re: VoIP system

Well,

- We have 99 direct dial in extensions (xxx-xxx-50-xx)
- There is 1 location only so we wont be connecting to another building in any way.
- We have a T1 and a Fiber circuit.
- We have a toll free number customers can call in.
- We currently have an automated answering system that it is menu driven (not sure of the technical name).
- We can have call a single extension and have it ring N number of extensions
- We use a lot of call forwarding
- We would like to be able to have N number of internal extensions and keep the 99 direct dial in extensions.
- We have about 10 fax lines.
- We make a fair amount of international calls.

Other than that i cant think of anything else at the moment.

Currently i am looking at Avaya, 3CX, Asterisk Digium, Mitel, Cisco and Shoretel.

Thanks for the input.


liht
Acryllicht

join:2000-07-11
Paradise Valley, AZ
Reviews:
·flowroute
reply to PToN
Avaya IP Office is certainly something to look at. They have a full server solution that is all IP now, and you can mix in some hardware to do digital or analog/pri. I have the 500V2 sitting in my home office using SIP trunks and 9621 IP phones, works great. I've deployed maaaaaany full ip, and mixed tech solutions using the ip office and they all tend to work fine, granted you don't run into some lame software issue, and your voice network works well. The IP office does no QOS, so it's up to your network. Sadly we run into a lot of "network" guys that just don't know crap about QoS and Vlans. They are generally "cisco" guys...just sayin.

The system is extremely flexible, but yes, it is proprietary. If you're more interested in learning/playing, get an asterisk based system.
--
werd

HELLFIRE
Premium
join:2009-11-25
kudos:19
reply to PToN
You mention 200 users and ~100 extensions in the xxx-xxx-50xx range PToN, any other details you can share?

Off the top of my head :
- LAN-only calling, or will this be going out via a WAN connection / PSTN?
- what type of connection for the above? Dedicated T1? MPLS? Cable / DSL internet connection?
- required features of the call system itself -- call hold, call transfer, hunt / skill group, is this for a call center
or more for individual user use?
- what longdistance dialing features are needed (if any)
- are user located in a single office, or multiple offices? Same city? Spread over the country? International?

Not a voip expert myself, but watching this thread with some interest for some pointers myself.

Regards


smunro622
Premium
join:2006-02-15
Madison Heights, MI
reply to PToN
i used a pansonic system and bought SIP lines from level 3. We later switched to broadvox and they are still there...

snowsam

join:2001-04-11
Signal Mountain, TN
reply to PToN

3CX

I was in your shoes two years ago in May.
I went with 3CX ( »www.3cx.com/ ), which is a sip VOIP system that runs on a windows server. It is developed in Europe, but has a good community of USA users. It is not free, but is priced reasonably (see more below).

I had previous experience with Asterisk (command line and with a GUI) and chose 3CX because of:
1. the overall long term maintainability, upgrade-ability, and useability.
2. It works with almost any SIP device (though stick to the large supported list for premade functionality templates). These include common phones from Cisco, Snom, Yealink, Polycom, Grandstream and more.
3. ***Licensed per concurrent calls**, instead of per handset. For us, that was a big savings.
4. I could implement and support it myself and save **big** money.
5. There is a nice windows client that runs on your desktop and allows you to transfer calls, view status, etc.
6. There is an android and iphone client for making phone calls.

We have a single PRI coming in and I did a Patton PRI to SIP device. 3CX is running on a window server VM, and I've got a mix of yealink t26P, t22p, and grandstream phones and one or two Polycoms. I bought the call center version of 3cx so that I had the call queue functionality.

I hope that helps!

guppy_fish
Premium
join:2003-12-09
Lakeland, FL
kudos:3
reply to PToN

Re: VoIP system

Cisco for sure, they have built in Vlan abilities so QOS is simple, something allot may not think about if they not really network knowledgeable. I assume you have the switches / routers and bandwidth to properly support 200 VOIP users?


PToN
Premium
join:2001-10-04
Houston, TX
reply to PToN
Well technically the company is 400 people. I am only counting the employees that use or may use phones and that's just above 150. However, i know for a fact that since we only pay for the xxx-xxx-50xx, we are using less than 100 extensions.

200 would be an absolute max that we may never reach.

I like the idea of using something like Digium Asterisk with cisco desk phones.

But if i can get a full cisco solution for a decent price, i'd go with it. Next monday i ll be making some calls to see what the pricing would be. We are also getting Mitel trying to upsale upgrades for our current system (inter-tel axxess 9.something ).

Thanks.


fcisler
Premium
join:2004-06-14
Riverhead, NY
reply to PToN
Couple quick notes:

Original Cisco phones used a proprietary PoE scheme (original 7940's come to mind).

Every Dlink/Linksys PoE switch I have used has burnt up - no exceptions. I'm not talking one or two either, i'm talking on the magnitude of 20-30.

I do like the Cisco IP Phones. I find that they work well with Cisco switches. No experience with them and HP switches, or HP switches in general.

Used Cisco phones can be had cheap online (ebay). In newer (version 6, IIRC) you will require a license for each phone - something NOT included with the purchase of CUCM (Cisco Unified Call Manager).

Cisco is expensive. Very expensive. I use it daily. I like it but I am also fond of asterix.

I will modify lorennerol's quote: SIP trunks will only work, reliably, with less than 4 trunk channels at any given time. I had a client with around 14 and a 100MB internet connection. They always had problems when they had 6+ people on the line. We switched to a provider based SIP trunk from the ISP. Problems solved.

You say 200 employees....how many phones? Smaller deployments may work with CUCMX (Cisco Unified Call Manager Express), which is hosted entirely within an ISR router.

Here's the problem with Cisco: You need a Cisco company to give you a quote. You are NEVER going to figure out the acronyms or this version that or licensing by yourself.

The VERSIONING and what is compatible with what is ABSOLUTELY ridiculousness. You also have upgrade paths. 4.x and 5.x can go to 8.X., 7.1 cannot but 7.1.3b can, etc.

And lastly: Asterix and Cisco (two I have used) are all "piecemeal". They have MANY MANY products which were separate crammed into one "solution". Cisco's used to be horrible. To add an extension for voicemail in 4.x (very old now), was two programs and three (different) websites.


LazMan
Premium
join:2003-03-26
canada
reply to PToN
Cisco is a solid choice... Pricey, but just works. Avaya's in the same category.

I've got some experience with both (we use Cisco VoIP for our enterprise phones - about 20,000 sets nationwide) and Avaya for our call centres (5 locations, between 200-500 seats each).

Cisco handsets are top notch; even if you go with a different back-end, consider the Cisco hardware for the desktop. Great feel and sound.

An Asterisk based solution would also work, but there's support issues - if you go "roll-your-own" you can set it up for peanuts; if you want a commercial, out of the box, with support, product - it can get pricey.

Talk to your local interconnect company - they probably have a VoIP platform they prefer, sell, and support - they'll be able to talk pros and con's for your particular application...

My first choice would be a Cisco Business Edition box - like a 3000 or 5000...


acehyde
Tired.
Premium
join:2001-08-14
reply to PToN
Elastix (front end for Asterisk) using Polycom phones with HP POE switches works really well for my three sites with ~100 people spanning the state of Alabama.


DarkLogix
Texan and Proud
Premium
join:2008-10-23
Baytown, TX
kudos:3
reply to lorennerol
Well I think their IP phones (like the 7945g) are considered enterprise and not consumer
--
»Death Star Petition

lorennerol
Premium
join:2003-10-29
Seattle, WA
reply to DarkLogix
said by DarkLogix:

Cisco phones are great just get them and use an Asterisk server to save cost, then down the road you could move to a full cisco system.

Yeah, we've had no issue with the Cisco SPA phones. I'm just not sure where the Sipura stuff falls in Cisco's exit from consumer products.


DarkLogix
Texan and Proud
Premium
join:2008-10-23
Baytown, TX
kudos:3
reply to PToN
Cisco phones are great just get them and use an Asterisk server to save cost, then down the road you could move to a full cisco system.
--
»Death Star Petition


PToN
Premium
join:2001-10-04
Houston, TX
reply to PToN
Cool, i ll check them out.

I just dont wanna over kill it with a cisco purchase.

Thanks

lorennerol
Premium
join:2003-10-29
Seattle, WA
reply to PToN
I think you can find a good system that doesn't use proprietary phones (like Avaya does). Something based on Asterisk. If you are a CLI person, raw Asterisk might do the trick. There are a number of GUI add-ons for it. FreePBX offers a distro.

If you want something more polished, Digium offers a GUI for Asterisk. It's more expensive, but looks to offer an enhanced end-user experience.

I wouldn't bother with SIP trunks- we tried for over a year to get acceptable audio quality and never could.


BBBanditRuR
Dingbits

join:2009-06-02
Parachute, CO
reply to PToN
»www.shoretel.com/

Worth a look.


PToN
Premium
join:2001-10-04
Houston, TX
Hello,

After a very long month out of the country, i am back at work. With that comes the catch up game.

One of the things i am looking at replacing is the phone system, currently we have an Inter-Tel axxes 9.something. Although this works, i am trying to ease manageability and support.

I am looking at a VoIP solution for a small company of around 200 employees. I know there are plenty, Cisco, MS, Asterisk, Avaya, etc; but maybe you guys can recommend something based on our size.

Thanks for any tips.