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[Help] BSOD's over the last two days

021213-17472···.dmp.zip 35,545 bytes dmp file for 12th

021413-16816···.dmp.zip 52,363 bytes 1st dmp file for today

021413-14508···.dmp.zip 31,713 bytes 2nd dmp file for today

For future reference, you should probably have posted this in the MicroSoft forum.

Anyway, I looked at all 3 dumps and they all show the same error:

DRIVER_POWER_STATE_FAILURE caught buy the ntoskrnl.exe. Unfortunately the specific driver wasn't caught in the dumps. You should look in the event viewer just prior to the crashes to see if anything happened just prior to the crashes.

And just out of my own curiosity, are you using external power for both of those USB drives?

Thanks for the heads-up on posting location!

I do have both of the USB drives plugged into their own power source. I'll look at the viewer and see if there is anything noticeable.

»www.nirsoft.net/utils/blue_screen_view.html

if interested.

Anything in the windows event log?

reply to george357
The problem appears to be with the RtsUStor.sys:

BUCKET_ID: X64_0x9F_3_IMAGE_RtsUStor.sys

The RtsUStor.sys, which is dated Oct 27, 2010, is the Realtek card reader driver.

What you could try is to install the Realtek card reader driver from the following link for the laptop:

»support.acer.com/product/default···lId=2468

The driver appear to be an older version but may work better.

reply to george357
Sorry for the delay in following up this post!

Mike: I have the blue Screen Viewer but not sure I understand everything I see there so I figured those here may see something that I am likely to miss. Thanks

auggy: Thanks for the info, your post caused me to realize that I had a SD card in my reader which I have taken out (wasn't being used for anything). I am not sure this had anything to do with the issue but I am going to get that driver you reference. Thanks

Event viewer does not show anything that I can determine that would have caused the issue or was part of the BSOD. It just references mundane events such as services starting or stopping and other basic information.

I want to thank all those that have commented, and if anyone else sees something that may have been missed please let me know.
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Having the SD card in the reader may cause the RtsUStor.sys to be "loaded" where otherwise it may not be.

If problems persist you could also try Realtek for the most recent driver for the reader:

»www.realtek.com.tw/downloads/dow···wn=false

The card reader should be identified in the Device Manager.

Thanks for the follow up info, auggy! I plan on trying the backup again, since it happened all three time in relation to that, to see if it triggers the same issue and go from there.

Thanks for the follow-up, and good luck!