Oh hey Bucko didn't realize you was a telus employee posting from Telus.com corporate. Makes sense though looking over your past posts. For the OP that is a bit of a weird time for congestion? Complete outage, I've called in before about congestion too and was told the specific times it occurs but was not that much impacting, mainly in the evening. Did they tell you the prime time impact was lunch time? Is it shaw go wifi? I can see people using that at lunchtime..
after 10am-1pm outage it works perfect i also thought congestion was in the evening when everyone would be using the internet the most but i don't know. Its a 100Mbps connection and i am in the NE Martindale area.