said by JenSuisUn:Rogers is a bit picky about the firmware. We suggest you log into the modem & verify the software version.
You should be on STAC.02.50.
Martin
Martin, I think you're getting you modems/firmwares mixed up.
DCM475: STAC.02.16
DCM476: STAC.02.50
Are the approved firmwares for the Rogers network.