|reply to EMKO |
Re: [AB] no internet between 10am-1pm for 2 months now
That doesn't sound like congestion at all... Congestion would cause your internet to slow down and reduce the available BW, but I've never heard of a modem dropping it's link with the CMTS like that due to congestion.
Do you have other Shaw services? How are they during those hours?
Register so you can send a private message with your account information to Shaw_Alex who can take another look at your modem, signal, SNR, flap report, if he can see a pattern every day at 10am to 1 pm, check if weekends too, Shaw should be able to track down your issue.
Congestion wouldn't cause your modem's lights to change (drop connection to the CMTS).
Yes, I am not employed and looking for IT work. Have passport, will travel.