Did you call and tell them you simply want to cancel, rather than just ask for a price break? They should ask why and you can tell them the price is too high.
If you have done some research, you can also mention better deals with Dish, DirecTV, cable, or various satellite resellers. You can see what they would then offer you.
In other words, they may not offer you their best deal until they know
they will otherwise lose you. Their scripts may be set up this way, so the average call center person cannot
offer you a better deal until you mention specific keywords. At that point, of course, they will just do whatever they can to get you committed to a new deal, so they can move on to the next caller so their stats don't suffer too much.
They probably school employees on this using those recordings they make of every call for "training and quality purposes."--
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