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LondonOntGuy

join:2004-05-12
London, ON
reply to RogersElise

Re: Unlimited Internet option on Rogers for a limited time

dupe post. please delete. tia.


resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

LondonOntGuy: if youre having.problems with torrents, is suggest running several glasnost tests. It'll show whether they're still playing with things.

I'd link glasnost testing page, but sucks on cell.
--
Battle.net Tech Support MVP


Viper359
Premium
join:2006-09-17
Scarborough, ON
Reviews:
·voip.ms
reply to LondonOntGuy

I don't think they are blocking torrents anymore, I am pretty sure they stopped everywhere now. I now my area it has. I do agree with you for one thing, I will never forgive them for screwing around with World of Warcraft, and then refusing there was a problem, even though players and Blizzard proved Rogers was interfering.



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
reply to RogersElise

This is all about "competition" ... or rather the new definition of competition. It is all about charging as much as they can without exceeding the charges by the competition. I don't think it's collusion but this new idea of competition. We see it everywhere. Time after time investigations can find no evidence of collusion in the gas industry, and yet time after time prices change in lockstep. It's the new competition. Even the "cheap competitors" in the gas business still follow the big guys in lockstep, just a little cheaper.

As long as the customers are willing to pay, they'll jack prices up and up, tossing the occasional carrot in place. You can be sure that both Bell and Rogers had a "this is what we'll do if they bring back unlimited" plan waiting in the wings! Hence the appearance of collusion ... the only thing not set was the price!



iFly55

join:2010-01-19
canada
reply to RogersElise

finally competition in Oh Canada!



mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to RogersElise

Wow utter fail. Website still says "Add unlimited internet usage to any existing internet package".

Called them up and talked to customer service, it's saying on their system you can only get it up to Extreme Plus, I have ultimate. He had to submit a form to get the request handled, I suspect the form will get "lost" but I'll entertain it.


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by mlerner:

Wow utter fail. Website still says "Add unlimited internet usage to any existing internet package".

Called them up and talked to customer service, it's saying on their system you can only get it up to Extreme Plus, I have ultimate. He had to submit a form to get the request handled, I suspect the form will get "lost" but I'll entertain it.

It's available for Ultimate if you don't have triple play. The tiers have not launched in the system yet. Anyone who asks for the unlimited tier will have a form filled out on their behalf.


elitefx

join:2011-02-14
London, ON
kudos:2

1 recommendation

What a sad pathetic statement about Rogers. The second biggest telco in Canada yet they advertise "as available" services before they're ready to implement them, they sell services they can't deliver up to par, they continuously hike and implement new unrealistic fees. And they charge for every byte of data transferred like they're selling cocaine. All in all, just a disgrace and disservice to Canadians in general.

No wonder the current president and CEO is "retiring" come January. Old Ted would roll over in his grave if he knew how they've dragged his life's work down the drain.


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by elitefx:

What a sad pathetic statement about Rogers. The second biggest telco in Canada yet they advertise "as available" services before they're ready to implement them, they sell services they can't deliver up to par, they continuously hike and implement new unrealistic fees. And they charge for every byte of data transferred like they're selling cocaine. All in all, just a disgrace and disservice to Canadians in general.

The service is available. Pricing and details are available to frontline reps to discuss with customers. Customers who choose to have an unlimited plan can order them today, and they've designed the processes to ensure that even though the product codes have not launched in the system, customers will essentially have unlimited usage as soon as they hang up the phone. Forms will be filled out for customers who want the plans, and will be processed by a back end team once the codes have been loaded into the system. In addition, they will be crediting back any overage charges due to any delay with the launch of the product codes.

34764170

join:2007-09-06
Etobicoke, ON
reply to iFly55

said by iFly55:

finally competition in Oh Canada!

Hah. This is not competition.


Dustyn
Premium
join:2003-02-26
Ontario, CAN
kudos:11
reply to RogersElise

Your offer is worthless.



elitefx

join:2011-02-14
London, ON
kudos:2
reply to yyzlhr

said by yyzlhr:

Forms will be filled out for customers who want the plans, and will be processed by a back end team once the codes have been loaded into the system. In addition, they will be crediting back any overage charges due to any delay with the launch of the product codes.

Gotta tell you, anybody that's in the Accounting field would be rolling on the floor laughing at this ass backwards approach. As has been posted previously, half the frontline aren't even aware of how, when and to who these unlimited packages apply to.

Sounds like the Mickey Mouse Club 2013 Rogers Edition.........


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5

I was lucky the guy I talked to was informed enough to know and check some of the details. Though whether it actually gets applied to my account.. that's a roll of the dice.


snorlax14

join:2007-11-20
Thornhill, ON
reply to RogersElise

I called in to add unlimited to my triple play but was told employees can't get the plans until the 25th. Yeh, they jumped the gun on the announcement but it may have been forced on them due to the upcoming CRTC ruling. People might be tempted to switch based on what that announcement will be and Rogers, Bell, Videotron want to retain those customers so the "premature" announcement.


Cosmok

join:2010-03-31
Ottawa, ON

I just signed up for the unlimited internet for $30. I was told, as soon as the service is activated you will receive an e-mail (February 19th or later). I downgraded from the old Ultimate at $99.99 to Extreme Plus at $74.99. The total price will be $5 more except now I have no bandwidth cap and 45/4 instead of the Ultimate 250GB cap and 75/2.


vincom

join:2009-03-06
Bolton, ON
kudos:1
Reviews:
·Anveo
·TekSavvy Cable

said by Cosmok:

I just signed up for the unlimited internet for $30. I was told, as soon as the service is activated you will receive an e-mail (February 19th or later). I downgraded from the old Ultimate at $99.99 to Extreme Plus at $74.99. The total price will be $5 more except now I have no bandwidth cap and 45/4 instead of the Ultimate 250GB cap and 75/2.

why, just go to one of the indies once they are aggregated and soon we will find out how much their unlimlted will be , for sure it will be a lot less than $105

Cosmok

join:2010-03-31
Ottawa, ON

I am not under contract with Rogers so I may switch. I need faster upload speeds for uploading video. None of the indies offer 10 Mbps up on cable yet. I may have to go to DSL to get that.


Pesterd

join:2013-01-22
reply to Cosmok

Old Ultimate was moved to $102.99 from $99.99, so you are only paying $2 more for Extreme+ with Unlimited. I will do the same on 19th.


vincom

join:2009-03-06
Bolton, ON
kudos:1
Reviews:
·Anveo
·TekSavvy Cable
reply to vincom

said by vincom:

said by Cosmok:

I just signed up for the unlimited internet for $30. I was told, as soon as the service is activated you will receive an e-mail (February 19th or later). I downgraded from the old Ultimate at $99.99 to Extreme Plus at $74.99. The total price will be $5 more except now I have no bandwidth cap and 45/4 instead of the Ultimate 250GB cap and 75/2.

why, just go to one of the indies once they are aggregated and soon we will find out how much their unlimlted will be , for sure it will be a lot less than $105

once they are on aggregate speeds for indies will all be the same as rogers, i dont understand why people paying over $100 to rogers is a good deal


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13

The idea is to snag people back onto Rogers and preferably hold them in a contract to milk money out of them as long as possible.


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by sbrook:

The idea is to snag people back onto Rogers and preferably hold them in a contract to milk money out of them as long as possible.

Rogers no longer does contracts on residential.


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to RogersElise

Nope. No contract on the unlimited addon either.



mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to vincom

said by vincom:

i dont understand why people paying over $100 to rogers is a good deal

It's not necessarily but I don't want to put up with mysterious outages, random bandwidth drops etc to save money. My Rogers connection has been rock solid and no outages.

vincom

join:2009-03-06
Bolton, ON
kudos:1
Reviews:
·Anveo
·TekSavvy Cable

said by mlerner:

said by vincom:

i dont understand why people paying over $100 to rogers is a good deal

It's not necessarily but I don't want to put up with mysterious outages, random bandwidth drops etc to save money. My Rogers connection has been rock solid and no outages.

consider urself lucky, when i was with rogers thats all i had, mysterious outages, and techs were clueless as to why, then it would mysteriously start working again. but with the new aggreagate system being implemented connection issues should all be the same, if rogers is down then everyones down, but not all indies are the same, some are good and some are bad

Viper359
Premium
join:2006-09-17
Scarborough, ON
reply to sbrook

Well said!



mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to vincom

Even still, the aggregated pipes will be separate from Rogers own pipes since the network will be routed through 151 front street whereas Rogers own connections are routed directly through their cable plants and Corporate data centre so there can still be differences and Rogers will continue to prioritize support for their own customers.


Pesterd

join:2013-01-22
reply to yyzlhr

Same experience. I have had Rogers TV+Internet for 8 years now, and only had 2 issues. One time it was something big which also effected TV, but it only lasted maybe an hour or 2? Then there was a second time with internet only; there were slowdowns caused from evening to midnight for 2-3 days, but the internet was still usable. Still did what I would normally do.

Reading these reports by Tek in their forums kind of scares me. It's a common occurrence to see an official outage report every week in some area then having to wait 2 days to hear any feedback.



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile

Pesterd, you were fortunate. Rogers customers do suffer a lot of outages. (I modded Rogers forum for several years ... the reports were very common ... but they declined, not because there weren't outages, but rather because Rogers tended to be just as pathetic at repairing them, so it was a waste of effort complaining!


vincom

join:2009-03-06
Bolton, ON
kudos:1
Reviews:
·Anveo
·TekSavvy Cable

i think it might have todo with customers in general, teksavvy customers are "teksavvy" in that they know these forums exist and how they initially found out about indies, and those users are usually online 24/7. rogers customers are not inclined to be teksavvy,

i know ror a fact that many do not know there are indies offering cable internet at all, all they know is bell and rogers. eg my brother, maybe hes online for a few hrs aday and didnt know indies exist until i told him, but he feels more comfortable paying the big companies as they are more "legit", he also still pays bell for pots over 50bucks/month.

so you cant base a decision on reading these forums, would be nice if rogers/bell would release service interuption complaints so we could compare apples to apples, but i know thats just a pipedream



mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5

But there is a record of all major outages. If there is an outage that affects a large area, it will be posted here. And there are accounts for TekSavvy service which directly points to Rogers as communicated to TekSavvy but ONLY on the TPIA links.

I do not disagree Rogers customers suffer outages but there has been far more the past 2 years with TPIA clients than Rogers retail clients simply because Rogers could not care less if outages occur on the third party networks and so they do not provide priority support.