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Trentelshark
join:2002-12-11
London, ON

Trentelshark to RogersElise

Member

to RogersElise

Re: Unlimited Internet option on Rogers for a limited time

So basically I am going to have to go through Customer Relations/Retention to try get the $10 offer because I don't have home phone but do have wireless (2 cells + cable + internet)?

$10 on top of what I pay now I can live with, but $30 is excessive when competitors offer the unlimited with the same speeds I have now for what I am paying now. I guess it is worth a shot though, sticking with Rogers is simpler than moving to someone else if it is possible.
yyzlhr
join:2012-09-03
Scarborough, ON

yyzlhr

Member

said by Trentelshark:

So basically I am going to have to go through Customer Relations/Retention to try get the $10 offer because I don't have home phone but do have wireless (2 cells + cable + internet)?

$10 on top of what I pay now I can live with, but $30 is excessive when competitors offer the unlimited with the same speeds I have now for what I am paying now. I guess it is worth a shot though, sticking with Rogers is simpler than moving to someone else if it is possible.

Don't bother, it's a system enforced rule. If you don't have internet, TV and Home phone, the system will not allow you to have unlimited internet for the extra $10.

elitefx
join:2011-02-14
London, ON

elitefx

Member

said by yyzlhr:

Don't bother, it's a system enforced rule. If you don't have internet, TV and Home phone, the system will not allow you to have unlimited internet for the extra $10.

Sounds pretty screwy to me. You yourself said everything is done with codes. All the rep has to do is enter the appropriate code for the $10 unlimited.

Either Rogers wants to keep existing customers or they don't.....Plain and simple.
Pesterd
join:2013-01-22

Pesterd

Member

Codes that were are preconfigured.

elitefx
join:2011-02-14
London, ON

elitefx

Member

said by Pesterd:

Codes that were are preconfigured.

Preconfigured to do what? If you follow that line of thinking to it's conclusion Rogers would have to write a code the size of Adobe Photoshop to accomodate all the things the code would have to check for before it would activate in the system.

Rogers can't even edit something as simple as modem firmware successfully. I can't see them writing system interrogating code programs period.
yyzlhr
join:2012-09-03
Scarborough, ON

yyzlhr to elitefx

Member

to elitefx
said by elitefx:

said by yyzlhr:

Don't bother, it's a system enforced rule. If you don't have internet, TV and Home phone, the system will not allow you to have unlimited internet for the extra $10.

Sounds pretty screwy to me. You yourself said everything is done with codes. All the rep has to do is enter the appropriate code for the $10 unlimited.

Either Rogers wants to keep existing customers or they don't.....Plain and simple.

How is it screwy? Rogers clearly advertises the eligibility rules for the $10 unlimited.

If the rep tries to add the code for the $10 unlimited tier, it will return an error if the customer does not have triple play and the rep will not be able to confirm the changes.
yyzlhr

yyzlhr to elitefx

Member

to elitefx
said by elitefx:

said by Pesterd:

Codes that were are preconfigured.

Preconfigured to do what? If you follow that line of thinking to it's conclusion Rogers would have to write a code the size of Adobe Photoshop to accomodate all the things the code would have to check for before it would activate in the system.

Rogers can't even edit something as simple as modem firmware successfully. I can't see them writing system interrogating code programs period.

Preconfigured to ensure business rules are followed.

I don't see why you have trouble envisioning Rogers billing systems enforcing their own business rules. A lot of other Rogers products and promotions have eligibility rules that are enforced by the system, so this is not some new undertaking by Rogers...

elitefx
join:2011-02-14
London, ON

elitefx

Member

said by yyzlhr:

I don't see why you have trouble envisioning Rogers billing systems enforcing their own business rules.

Well, if we were talking about any company other than Rogers I could see your point. All Rogers has proven continuously over the years is that they are the most incompetent stumblebum ass backwards outfit that ever cursed the telecom industry in Canada.

I respect you and your information BUT you're defending the indefensible.
yyzlhr
join:2012-09-03
Scarborough, ON

yyzlhr

Member

said by elitefx:

said by yyzlhr:

I don't see why you have trouble envisioning Rogers billing systems enforcing their own business rules.

Well, if we were talking about any company other than Rogers I could see your point. All Rogers has proven continuously over the years is that they are the most incompetent stumblebum ass backwards outfit that ever cursed the telecom industry in Canada.

I respect you and your information BUT you're defending the indefensible.

Its great that you ignored the rest of my statement. Rogers billing systems have been engineered to system enforce various business rules since the beginning. This is not something new with Rogers, they've always had this capability.
elec999
join:2005-12-19

elec999 to RogersElise

Member

to RogersElise
Sorry to kickin,,, was anyone able to get a good deal not $30 with only internet service?
technocar2
join:2009-05-29
Brampton, ON

technocar2

Member

said by elec999:

Sorry to kickin,,, was anyone able to get a good deal not $30 with only internet service?

Only way is to get a retention discount added and then the $30 unlimited so it works out to $10, but it all depends on the willingness of the rep. Its worth a try.

BACONATOR26
Premium Member
join:2000-11-25
Nepean, ON

BACONATOR26

Premium Member

Assuming the promo code for unlimited doesn't kick out the other discounts.
yyzlhr
join:2012-09-03
Scarborough, ON

yyzlhr to technocar2

Member

to technocar2
said by technocar2:

said by elec999:

Sorry to kickin,,, was anyone able to get a good deal not $30 with only internet service?

Only way is to get a retention discount added and then the $30 unlimited so it works out to $10, but it all depends on the willingness of the rep. Its worth a try.

That's not how retention discounts work for residential services. For residential, retention deals offer a certain percentage off certain tiers of service, and rental equipment. These deals are set in stone, and the rep basically selects the best offer based on the customer's eligibility. If there are no offers in the list that discounts the product that the customer wants or by the amount that the customer wants, then everyone is SOL.
yyzlhr

yyzlhr to BACONATOR26

Member

to BACONATOR26
said by BACONATOR26:

Assuming the promo code for unlimited doesn't kick out the other discounts.

There is no promo code for unlimited, it's a completely separate internet tier with no usage cap. It will work with any existing promotion, but any percentage based discounts will discount based on the price of the capped tier.
Cosmok
join:2010-03-31
Ottawa, ON

Cosmok to technocar2

Member

to technocar2
I signed up for unlimited internet yesterday. I have cable, internet and wireless, all with Rogers. My Rogers bill is in excess of $200 a month. I asked for the $10 unlimited but I was told I don't qualify because I don't have Rogers home phone. I ended up having to pay $30 and I downgraded my internet package to make up the difference.

I could have threatened to cancel my service unless I got the $10 deal but somehow I don't think that it would have worked. It is like arguing about prices with the person working the cash register at Wal-mart. They just push the buttons, they don't set the prices.
yyzlhr
join:2012-09-03
Scarborough, ON

yyzlhr

Member

said by Cosmok:

I could have threatened to cancel my service unless I got the $10 deal but somehow I don't think that it would have worked. It is like arguing about prices with the person working the cash register at Wal-mart. They just push the buttons, they don't set the prices.

Excellent analogy.

and1phan
@rogers.com

and1phan to RogersElise

Anon

to RogersElise
I have basic cable tv, homephone and internet and wasn't able to get the unlimited for 10$, dude said I need to rent a digital box for 7.50 a month to get it
amd64now
join:2007-04-01
canada

amd64now to yyzlhr

Member

to yyzlhr
said by yyzlhr:

said by BACONATOR26:

Assuming the promo code for unlimited doesn't kick out the other discounts.

There is no promo code for unlimited, it's a completely separate internet tier with no usage cap. It will work with any existing promotion, but any percentage based discounts will discount based on the price of the capped tier.

I called today and the rep could not tell me if my 70% discount would apply to the $30 dollars. If I am reading correctly to your post, the $30 dollars cannot be discounted 70% for $9.00?.
effram
join:2012-11-01
Orangeville, ON

effram to RogersElise

Member

to RogersElise
Now if Rogers and Bell could do something about the ludicrous mobile internet cap that would be great.
technocar2
join:2009-05-29
Brampton, ON

technocar2 to RogersElise

Member

to RogersElise
Well if everything goes according to plan then tomorrow will be the big day. I'm really hoping to see unlimited tomorrow morning on My Rogers portal instead of the current cap. Fingers crossed!

dabonz7
join:2012-05-17
Ottawa, ON

dabonz7 to Montreal DSL

Member

to Montreal DSL
scammers time will come u wait and see something got to evetually
yyzlhr
join:2012-09-03
Scarborough, ON

yyzlhr to amd64now

Member

to amd64now
said by amd64now:

said by yyzlhr:

said by BACONATOR26:

Assuming the promo code for unlimited doesn't kick out the other discounts.

There is no promo code for unlimited, it's a completely separate internet tier with no usage cap. It will work with any existing promotion, but any percentage based discounts will discount based on the price of the capped tier.

I called today and the rep could not tell me if my 70% discount would apply to the $30 dollars. If I am reading correctly to your post, the $30 dollars cannot be discounted 70% for $9.00?.

To be clear this is not a $30 add on for unlimited. These are completely different tiers that offer you unlimited usage. If you sign up you will have one line item on your bill. For example if you have Express it will say Express $81.99 not Express $51.99 and Unlimited Usage Add on $30. However, if you have discounts, it will discount based on the capped tier, so you will see Express $81.99 and then a $36.40 discount (70%) not a $57.40 discount.
amd64now
join:2007-04-01
canada

amd64now

Member

said by yyzlhr:

To be clear this is not a $30 add on for unlimited. These are completely different tiers that offer you unlimited usage. If you sign up you will have one line item on your bill. For example if you have Express it will say Express $81.99 not Express $51.99 and Unlimited Usage Add on $30. However, if you have discounts, it will discount based on the capped tier, so you will see Express $81.99 and then a $36.40 discount (70%) not a $57.40 discount.

A little disappointing, but thanks for clearing it up.
bdoyledimou
join:2002-08-20
Markham, ON

bdoyledimou to RogersElise

Member

to RogersElise
I honestly believe that Rogers is hiding, or otherwise making it difficult and costly to obtain, so that it can point out to low adoption rates and say "See people do not need unlimited internet -- our caps are justified". Just wait.

quickbeam
Premium Member
join:2003-06-01

quickbeam to RogersElise

Premium Member

to RogersElise
So I just ordered the express unlimited and added RHP because it's cheaper than NOT adding RHP.

Had Extreme+ less 30% *****52.5$$****

Upgraded to Express Ultimate (which is what they are calling the tier)
61.99 less 30% *******43.4$$$*******

ADDED Rogers Home phone as they have a deal 9.99 (no features) for 2 years...not even going to use the damn thing...****9.99$$$*****

43.4 + 9.99 = 53.39 (less than a dollar more than I'm paying)

Without adding home phone 51.99 + 30 less 30% = 57.4

There is an installation fee that they will say they can't waive. I called sales and they told me they couldn't waive it. Talked to customer care and they said they would.
vincom
join:2009-03-06
Bolton, ON

vincom

Member

to confirm what ur saying, they have a express unlimited/ultimate for 61.99
you only needed to rhp to get the unlimited option, but dont you have to pay $30 extra unless u have triple play
are those prices available for new customers
im confused

abitbent
join:2004-04-23
Brantford, ON

abitbent to RogersElise

Member

to RogersElise
Too late for me Elise. Although I really like the professionalism of the Social Media team at Rogers, the packages that they make you push are greedy.

I'm a 20 year Rogers customer and I've left with a very sour taste in my mouth because of the whole usage issue.

We've been lied to about why the caps are in place, and the overage charges are so overpriced that I can barely walk for a week after I receive my Rogers bill.

The cracks in the dam are showing... pretty soon all packages will be unlimited because Rogers can't stop the momentum. When more competition starts to lower prices, I'll never consider Rogers as an option because of the way we've been treated.

Nothing can sweeten the sour taste Rogers has left in my mouth.

quickbeam
Premium Member
join:2003-06-01

quickbeam to vincom

Premium Member

to vincom
express = 51.99
express unl + tv = 81.99 for internet
express unl + tv + rhp = 61.99 for internet

So it's cheaper to take the home phone @ 10 and pay for the 10 dollar unlimited option rather than paying 30 and not taking RHP.
vincom
join:2009-03-06
Bolton, ON

vincom

Member

said by quickbeam:

express = 51.99
express unl + tv = 81.99 for internet
express unl + tv + rhp = 61.99 for internet

So it's cheaper to take the home phone @ 10 and pay for the 10 dollar unlimited option rather than paying 30 and not taking RHP.

so "express unl + tv + rhp = 61.99 for internet" the 61.99 is just for the internet not the price for the complete triple play
Aaerox
join:2011-09-27
North York, ON

Aaerox to RogersElise

Member

to RogersElise
So has the unlimited bandwidth kicked in for anyone yet? How will we be able to verify if it has been placed in our account?