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OneHeart

join:2002-02-20

[General] Did AT&T Disallow Custom Passwords?

Is AT&T now generating passwords/keys for us to use in our modem/routers to connect to its DSL network? The one I have been using for 3 years now no longer works.
--
OneHeart



graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL
kudos:1

Quite some time ago I decided to reset my network password. However when I did this, I discovered that I cold not chose one myself, the system chose it for me. There was no warning that I would not have the opportunity to chose my own password, and once the system chose one for me it was too late to back out of the change.



burris
Premium
join:2000-08-22
Miami, FL

Some time ago I think I also ran across this.

They indicated something about a new password, etc., and I created another one myself and it has worked since.
I'm lucky I can remember my old ones much less any new ones.



NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
reply to OneHeart

said by OneHeart:

Is AT&T now generating passwords/keys for us to use in our modem/routers to connect to its DSL network? The one I have been using for 3 years now no longer works.

A couple of years back AT&T implemented a change in the way the PPPoE (DSL network) password was generated. At that time it was mandatory for new accounts, but optional for existing accounts. It seems they are now making it mandatory for existing accounts, as well.

I think it is related to the fact that subscribers were in the habit of calling support when their modems lost the DSL session after a password change. When a customer would change the primary email account password, he often failed to change it in the modem. If the modem did not lose the DSL session for a couple of weeks, when it did lose the session, it could not authenticate a new session with the old password. If the customer forgot about making the change, he would open a trouble ticket, which is costly to AT&T.

By separating the PPPoE password from the primary email account password, the customer no longer needs to remember to change the PPPoE password every time he changes the email password.

As far as security is concerned, cable has long not required session passwords to connect to the service, and a small number of DSL providers, as well. When I switched from AT&T DSL to Sonic.net Fusion, I went from PPPoE DSL to DHCP DSL. It would be hard to steal your DSL service, even without a password, because the thief would need to hook up to your loop at your demarc to get a DSL signal. If your PPPoE session password is compromised, it will not give the thief access to your account information, or email.

The system-generated PPPoE session (DSL network) password is secure enough for its purpose. My current service (Sonic.net "Fusion") does not even have a PPPoE session. My options are DHCP, or Static.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


timcuth
Braves Fan
Premium
join:2000-09-18
Pelham, AL
Reviews:
·Charter
·AT&T Southeast

said by NormanS:

By separating the PPPoE password from the primary email account password, the customer no longer needs to remember to change the PPPoE password every time he changes the email password.

???

A couple of months ago, my ATT Yahoo email password stopped working. When I went thru the Yahoo help screens and got to a link to change the password, the link took me to an AT&T page which stated that it would also be changing my DSL connection password. I did not want to risk screwing up my connection, so I bailed out and simply walked away from my Yahoo mail account.

In other words, it seems to me that the email and connection passwords are still one in the same.

Tim
--
"Life is like this long line, except at the end there ain't no merry-go-round." - Arthur on The King of Queens
~ Project Hope ~


burris
Premium
join:2000-08-22
Miami, FL
reply to NormanS

Now you refreshed my memory....

I remember that the change was only to make the email PW different from the DSL PW.

Thanks


steveatl

join:2007-07-06
Decatur, GA
reply to OneHeart

My Bellsouth/AT&T/Yahoo email account was compromised about a year ago. On the phone with Tech Support, they gave me a new DSL password but let me pick my own email password.


OneHeart

join:2002-02-20
reply to OneHeart

Thanks all. I thought it was just me.
--
OneHeart


cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:8
reply to NormanS

By separating the PPPoE password from the primary email account password, the customer no longer needs to remember to change the PPPoE password every time he changes the email password.

That's the way it was in the long, long ago when I signed up. By default, both systems would have the same password, but they were completely independent. If you knew where to go, you could change each of them separately. (and I did.)

The reason for PPPoE and logins is to simplify account deactivation -- no change to the dsl network is required. (in fact, the dsl at our old office was lit for years after it was canceled. It was a "backdoor" backup for me and a friend.) It also served as the network login for dialup. Cable did the same in the very early days, but their provisioning systems have always been more advanced -- there's no ports to turn off; disabling an account removes the HFC MAC from the authorized devices list.

Now that email is outsourced, there's even less reason to keep the two linked. In fact, it's a d***ed good reason NOT to... while I cannot steal your dsl (physical circuit), I can really mess things up for you by logging in as you on *my* line. (I long ago proved location doesn't matter to AT&T/Bellsouth -- I logged my dsl in on a modem in atlanta... static IP and everything followed it.)


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET

said by cramer:

That's the way it was in the long, long ago when I signed up. By default, both systems would have the same password, but they were completely independent.

I am reasonably certain it was not that way in the 13-state legacy region prior to the AT&T purchase of Bellsouth. Maybe they adopted it from Bellsouth; they certainly adopted the BS prices for their ADSL tiers.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


timcuth
Braves Fan
Premium
join:2000-09-18
Pelham, AL
reply to OneHeart

Ok, then, could someone direct me to a link that will allow me to change my ATT/Yahoo email password without changing my connection password?

Tim



wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

said by timcuth:

Ok, then, could someone direct me to a link that will allow me to change my ATT/Yahoo email password without changing my connection password?


»www.att.com/olam/loginAction.ola···erType=L


timcuth
Braves Fan
Premium
join:2000-09-18
Pelham, AL
Reviews:
·Charter
·AT&T Southeast

Thanks wayjac See Profile, but I keep getting this error from the links at that page:


SAML 2.0 authentication failed
»mlph344.tguard.att.net/sps/ATTid···ninitial
2013-02-26T18:16:04Z

Error details
FBTSML215E The name identifier policy in the authentication request could not be met by this identity provider.


Tim

--
"Life is like this long line, except at the end there ain't no merry-go-round." - Arthur on The King of Queens
~ Project Hope ~



timcuth
Braves Fan
Premium
join:2000-09-18
Pelham, AL
Reviews:
·Charter
·AT&T Southeast

Well, I'll be. I just signed in to att.net with my existing password, checked my email, etc. This would NOT work a few weeks ago; it kept telling me my password was invalid.

Weird.

Tim
--
"Life is like this long line, except at the end there ain't no merry-go-round." - Arthur on The King of Queens
~ Project Hope ~



wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

Were you able to change your att/yahoo email password without changing your dsl network password?



burris
Premium
join:2000-08-22
Miami, FL
reply to timcuth

Yeah....I went through this when this issue came up for me. I found that I was using the wrond PW and when it all settled down, at least that part of AT&T began to work properly.



timcuth
Braves Fan
Premium
join:2000-09-18
Pelham, AL
Reviews:
·Charter
·AT&T Southeast
reply to wayjac

said by wayjac:

Were you able to change your att/yahoo email password without changing your dsl network password?

Thanks, but since it worked, I didn't mess with trying to change it. "If it ain't broke..."

Tim
--
"Life is like this long line, except at the end there ain't no merry-go-round." - Arthur on The King of Queens
~ Project Hope ~


wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

1 recommendation

said by timcuth:

Thanks, but since it worked, I didn't mess with trying to change it. "If it ain't broke..."

Just so you know.....
You can change the att/yahoo email password only.
You can change the dsl network password only.