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La Vista, NE

[Qwest] Upload speeds--my problem or Centurylink's?

I am living in an apartment complex temporarily in Adams county CO and have naked 40/20 service. The modem connects at 40M down, but only 6.9M up. There are 3 outlets, and changing outlets sometimes gets me to 8meg up, but never higher.

After speaking with CL tech support (who claims to have reset me at the DSLAM, although I never saw the link go down as she said I was supposed to), my options were to deal with it, or have a tech come out...but risking an $85 charge if the trouble was on my end.

I don't have a way to connect at the demarc, so I can't tell if it's my wiring, and I'm only living here for a few more months so I definitely don't want to be charged for any repairs here.

If there were wiring issues, wouldn't it be impacting downstream too? Any other suggestions?



you could call a tech to come and and check your speeds at the NID/demarc, and if they find the problem on there end they haft to fix it for free, but if speeds are fine there but not inside your house then you have a wiring problem inside which they would charge to fix but if you did find that theres a inside wiring problem it wouldnt be that hard to put in some temporary wiring if you have access to the NID

they call me Mr. Bill
North Las Vegas, NV
reply to jk870
Open up the wall outlets and check the wiring. Clean the terminals and re-terminate all the connections. If that does not help, figure out which one is connected to the NID and disconnect the wiring going to the other jacks. Just remember to reconnect everything when you move out.