I was on teksavvy's cable and decided i wanted more upload. I was told i was eligible for their 25/10 plan.
Yesterday i was setup and my speeds were only 15/1. I contacted Teksavvy and they said wait till midnight, it's still in progress. At midnight, the tech told me it's a simple fix, im just on the wrong profile but i would need to call back in the morning.
I called back, and apparently now im not eligible for the 25/10 line? I remember having GREAT snr etc from awhile ago when i use to have dsl because i remember a CO being close to my home.
They can only offer me the 15/1 line even after i paid my 100dollars and whatever else fees.
The strange thing is, i remember having great line stats. Is there a way to check it with Sagemcom F@ST 2864 modem?
The tech said from his side, the line stats are 18.1 and 34.4 with les than 3km away. Shouldnt that be significant enough for 25/10?
Anyways, thats my experience so far with teksavvy. Now they're trying to pull the "up to 25/10" line, even though im on a completely lower tier plan which they/bell messed up on. Either i wasnt eligible and they're wrong and told me i was, or i am eligible and bell is wrong saying im not.
Could you post in the »TekSavvy Direct forum so I may be able to take a look at your situation.
If 25/10 is not available I'll see what can be done for you.
Regards, Martin -- TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc. Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork