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rickylol

join:2013-02-15

1 edit

[DSL] disappointed with teksavvy dsl

I was on teksavvy's cable and decided i wanted more upload. I was told i was eligible for their 25/10 plan.

Yesterday i was setup and my speeds were only 15/1. I contacted Teksavvy and they said wait till midnight, it's still in progress. At midnight, the tech told me it's a simple fix, im just on the wrong profile but i would need to call back in the morning.

I called back, and apparently now im not eligible for the 25/10 line? I remember having GREAT snr etc from awhile ago when i use to have dsl because i remember a CO being close to my home.

They can only offer me the 15/1 line even after i paid my 100dollars and whatever else fees.

The strange thing is, i remember having great line stats. Is there a way to check it with Sagemcom F@ST 2864 modem?

The tech said from his side, the line stats are 18.1 and 34.4 with les than 3km away. Shouldnt that be significant enough for 25/10?

Anyways, thats my experience so far with teksavvy. Now they're trying to pull the "up to 25/10" line, even though im on a completely lower tier plan which they/bell messed up on. Either i wasnt eligible and they're wrong and told me i was, or i am eligible and bell is wrong saying im not.

Very disappointed.


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
Hello,

Could you post in the »TekSavvy Direct forum so I may be able to take a look at your situation.

If 25/10 is not available I'll see what can be done for you.

Regards,
Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

rickylol

join:2013-02-15
reply to rickylol
Just got a call back from a TSI employee. Real helpful.

He said it shows i am eligible for up to 50mb plan so he was a little confused too. He put in a ticket with Bell.

I'll be sure to update the situation once the ticket goes through.


ChuckcZar

@teksavvy.com
reply to rickylol
You need to be 900 feet or closer for 25/10.

Bugblndr

join:2010-03-02
Burlington, ON
Reviews:
·TekSavvy DSL
·TekSavvy Cable
said by ChuckcZar :

You need to be 900 feet or closer for 25/10.

Perhaps you do but I have 25/3.7 and my stats show:
VDSL Estimated Loop Length 2642 ft
G.Hs Estimated Near End Loop Length 2218 ft

So you don't need to be 900 feet or closer for 25 down.

nowhere

join:2011-07-28
Toronto, ON
VDSL Estimated Loop Length 2558 ft
G.Hs Estimated Near End Loop Length 2606 ft

And I get 24/5 - 24/7

afterburn999

join:2010-09-12
Scarborough, ON
reply to rickylol
Just curious how can i find out how far I am from the CO?

taraf

join:2011-05-07
Stittsville, ON
reply to ChuckcZar
900m, not 900'. There's a significant difference between the two.

And I think that the 7330's, because they're using different (higher) frequencies can probably push it further than the older Lucent Stingers.