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neocec

join:2013-02-07
North York, ON
reply to Kewjoe

Re: [Cable] No Internet in North York again (Yonge and Finch)

I sent an e-mail to TekSavvy support and IMed TSIOutages on this forum. Hopefully they should be investigating by now.



TSI Keith
Premium
join:2012-07-09
kudos:5

Could you guys post your info in the direct forum please: »TekSavvy Direct
We do have a few calls with RF issues but no Master Tickets open at the moment so for now we need to open individual tickets in order to get a master going.

Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )



TSI Keith
Premium
join:2012-07-09
kudos:5
reply to neocec

We have had a few customers back on after power cycles/resets this morning (via twitter) but I'm not certain on their locations. Definitely couldn't hurt to do so if you haven't already.

Also the outages account here is typically only used to post outages, it is not regularly monitored and as such you are better off posting in direct.

Thanks,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )


neocec

join:2013-02-07
North York, ON
reply to TSI Keith

Thanks Keith, I'll definitely do that in the future. How useful is contacting Tech Support via the TekSavvy website under Contact Us?



TSI Danielle
Premium
join:2012-05-31
kudos:11

said by neocec:

How useful is contacting Tech Support via the TekSavvy website under Contact Us?

It will email the same team that does the Direct Forum here on DSLr. You're better to go to the direct forum as there are always at least 2 people monitoring it from 7am to 11pm.

neocec

join:2013-02-07
North York, ON

Thanks Danielle. Will do that in the future.