| reply to graysonf
Re: They do this on DSL too
ATT Message of DSL Rate Hike |
From: AT&T High Speed Internet Customer Care
Subject: Important Change to your AT&T Internet Service
To: "AT&T High Speed Internet Customer"
Date: Thursday, January 31, 2013, 1:18 PM |
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 VanPremium
join:2009-07-08
New Orleans, LA | I have UVerse and never got any such email or piece of mail
I had to look on my bill and find it. |
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| reply to captylor
After going through all my previous bills, back to July, 2011, and not finding one notice regarding a $ equipment fee I gave AT&T a call this month and was told that I had received prior notice. I never received prior notice regarding an "equipment fee."  |
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 NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro
 ·Comcast Business..
 ·Vonage
 ·Cingular Wireless
·Comcast
| reply to captylor
said by captylor :That's funny I remember seeing the e-mail from the ATT Mailer..
From: AT&T High Speed Internet Customer Care
Subject: Important Change to your AT&T Internet Service
To: "AT&T High Speed Internet Customer"
Date: Thursday, January 31, 2013, 1:18 PM
The problem is that AT&T sends notification message such as this to the customer's primary AT&T email account, which is managed by Yahoo!; and Yahoo! typically puts AT&T marketing email in the spam folder (or simply deletes it if that is the way the customer has that email account setup to handle spam).
When I was an AT&T DSL customer I had to setup multiple email filter rules to keep that from happening (and it still frequently happened anyway). Many customers don't even check their AT&T primary email account, and most certainly don't setup rules to keep AT&T's agent (Yahoo!) from tagging email from AT&T as spam.
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A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
When governments fear people, there is liberty. When the people fear the government, there is tyranny. |
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Reviews:
 ·AT&T DSL Service
| reply to captylor
My slower than advertised, slower than ordered and they can't (won't) fix it DSL went from $14.95 to $43.00 I called and complained and they won't budge.
ATT wants to get rid of their DSL subscribers so they can get everyone on wireless and charge those overages. I guess most of the old time wireline carriers who also have wireless are doing this. |
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 OlegBellsouth FastaccessPremium
join:2003-12-08
Birmingham, AL
kudos:2 | reply to captylor
I am glad i have cancelled my DSL service. Funny thing was i got a bill for DSL the next month after i have cancelled my service. So i have called AT&T, and the rep. has told me "I am showing here your DSL service was cancelled." I have asked him again the reply was "hold on..." when he came back the answer was "Sorry for keeping you waiting. Your DSL service is cancelled now. My next question was "How about a credit for the unwanted DSL service? Ones again "hold on i'll ask my super.". Finally the rep. has came back again with the answer "I have spoke with my Super, and she has credited your account for the unused service.". |
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