[Cable] Cogeco ATPIA migration - done - TekSavvy

Author	All Replies
Guspaz Guspaz Premium,MVM join:2001-11-05 Montreal, QC kudos:20	reply to TSI Marc Re: [Cable] Cogeco ATPIA migration - done said by TSI Marc: No, we dont grandfather. It wouldn't be fair for others. We've never done that. What you see is always what you get with us. Tell that to our company, which is stuck on a grandfathered 15/10 price that is roughly the same price as 25/10 costs, but can't get 25/10 because we were told by TekSavvy that Bell would demand full new-install activation fees and tech visits for a simple profile change. -- Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org
	to forum · permalink · 2013-02-15 18:20:13 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:16	We have a grandfathered 15/10 price? We don't even have a way to do that in our billing system. I'll get the guys to look into this either way. -- Marc - CEO/TekSavvy
	to forum · permalink · 2013-02-15 18:37:22 ·
mikee join:2012-12-21 Gloucester, ON	reply to Guspaz Hmm? I don't see 15/10 on their site. Only 15/1. Bell's site shows 15/10 25/10 50/10 for me.
	to forum · permalink · 2013-02-15 18:45:20 ·
Guspaz Guspaz Premium,MVM join:2001-11-05 Montreal, QC kudos:20 3 edits	reply to TSI Marc It was a special order of a 15/10 residential VDSL2 dry loop, made on a business account in the interim FTTN tariff days. When the final tariffs came around, the interim 15/10 price we were paying turned out to be overpriced (only $2 less than 25/10), but when I recently tried to get it switched to 25/10 (reasoning our line was capable and we're paying almost that much anyhow), that's when I got the news that we would have to pay $114 in activation fees, pre-pay the first month of usage on the "new" service, and schedule two technician visits. For a simple profile change (which should cost us only $25 for the speed change fee). We don't desperately need the 25 meg speeds or anything, it's just that I was annoyed at paying as much as a significantly faster service, and then getting into the ridiculous scenario where I can't touch the profile speed without incurring huge costs is absurd and frustrating. The fact that we haven't received an automated invoice in well over a year despite multiple calls to complain is also frustrating, although I can't guarantee that's not our mail server's fault. It worked fine when I called to have the invoices sent manually, though. The company name for the account is "Quebec Anime Committee". EDIT: Anybody who thinks residential broadband is overpriced should talk to the Palais des Congres de Montreal, which charges us $2000 per 3 days for a 5 megabit connection :P -- Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org
	to forum · permalink · 2013-02-15 19:17:08 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:16	Ah, I see what you're saying.. grandfathered by the CRTC changes... We should have something soon for you too. -- Marc - CEO/TekSavvy
	to forum · permalink · 2013-02-15 19:22:28 ·
Poser join:2002-07-28	reply to TSI Marc Glad to hear you're making headway. Keep up the good work!
	to forum · permalink · 2013-02-15 19:34:22 ·
mikee join:2012-12-21 Gloucester, ON	reply to Guspaz Guspaz is that company/forum yours? I can't read french but I watch anime pretty cool.
	to forum · permalink · 2013-02-15 20:04:02 ·
Guspaz Guspaz Premium,MVM join:2001-11-05 Montreal, QC kudos:20	Not entirely mine, there's seven of us on the board of directors, but yes. Our site and convention are fully bilingual, although our 2013 site is not up yet (you can view our previous years using the dropdown at the lower right corner of the splashpage, and they're all available in English). Staff write content in whatever language they like and then our translation department produces the translated version. I think most of our content is written in English, but a good chunk starts out in French. The convention was founded by the anime club of an English university, after all. -- Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org
	to forum · permalink · 2013-02-15 20:20:57 ·

vincom join:2009-03-06 Bolton, ON	any eta for rogers
	to forum · permalink · 2013-02-15 20:53:51 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:16	reply to TSI Marc For additional clarity... The rates I posted earlier today are the exact same rates we have had up and available for a year or two in Chatham. i.e. We always had unlimited... -- Marc - CEO/TekSavvy
	to forum · permalink · 2013-02-15 20:58:56 ·
RizzleQ join:2006-01-12 Windsor, ON	reply to TSI Marc I am definitely interested in beta testing!
	to forum · permalink · 2013-02-15 21:20:24 ·
jmarlatt2 join:2006-09-20 Chatham, ON	reply to TSI Marc Are we able to pick up the D3 modems at the teksavvy office? I am currently on a D2 modem and wouldnt mind the free speed upgrade I am in Chatham.
	to forum · permalink · 2013-02-15 21:39:54 ·
RizzleQ join:2006-01-12 Windsor, ON	Yes, you can pick up any hardware purchased from Teksavvy at the Chatham office during their regular business hours. (8am to 5pm M-F)
	to forum · permalink · 2013-02-15 22:07:18 ·
ghorticus72 join:2007-09-12 Chatham, ON	Does this include Chatham as well? I'm on 14/1 and would love to upgrade to 30 meg. How much for the D3 modem?
	to forum · permalink · 2013-02-16 00:52:07 ·
Bugblndr join:2010-03-02 Burlington, ON	reply to TSI Marc Is there any charge for a speed change? My service was officially activated on Thursday of this week for 14/1, I am receiving 14/2 (not 20/2), but would like the 30/2 now that it's available.
	to forum · permalink · 2013-02-16 22:56:20 ·
Viral join:2011-09-10 Windsor, ON	Do you have a D3 Modem? As Marc mentioned, if you have a D2 modem you'll only see the 14/2. said by TSI Marc: The primary issue is that most existing users have a D2 modem. So, those on 14 with a D2 modem will only get 16 meg speeds but if you upgrade to a D3 modem, you'll get the 20 meg speeds automatically. Same deal with the 16 meg.. but instead we will upgrade you to 30 meg if you choose to replace your D2 modem... i.e. there was no point in us migrating you ahead of time since, if you have a D2 modem on the 30 meg plan, you still only get 16meg... EDIT: Fixed my Fail
	to forum · permalink · 2013-02-17 02:28:47 ·
Bugblndr join:2010-03-02 Burlington, ON Reviews: ·TekSavvy DSL ·TekSavvy Cable ·voip.ms	said by Viral: Do you have a D3 Modem? As Marc mentioned, if you have a D2 modem you'll only see the 14/2. said by TSI Marc: The primary issue is that most existing users have a D2 modem. So, those on 14 with a D2 modem will only get 16 meg speeds but if you upgrade to a D3 modem, you'll get the 20 meg speeds automatically. Same deal with the 16 meg.. but instead we will upgrade you to 30 meg if you choose to replace your D2 modem... i.e. there was no point in us migrating you ahead of time since, if you have a D2 modem on the 30 meg plan, you still only get 16meg... EDIT: Fixed my Fail Yes, I made sure to get a D3.
	to forum · permalink · 2013-02-17 02:47:50 ·
TSI Paul Escalations, Error and Recovery Premium join:2009-09-28 Chatham, ON kudos:4	reply to Bugblndr No charges to change speed package on Cable. Paul
	to forum · permalink · 2013-02-17 11:13:26 ·
maycribb join:2012-12-16 Markham, ON	reply to TSI Marc I am using CABLE 28 now. Can I sign up for the beta testing? If so I would like to.
	to forum · permalink · 2013-02-17 11:23:07 ·
TSI Martin Premium join:2006-02-23 Chatham, ON kudos:23	You would need to be on a Cogeco footprint not Rogers. Martin
	to forum · permalink · 2013-02-17 11:26:03 ·

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Re: [Cable] Cogeco ATPIA migration - done