|reply to NM2013 |
Re: DSL - internet connection issues
I was having issues again starting Tuesday, I had called technical support twice this week, the last time they commented about noise on the line. I had done research on testing for noise, and found none except for when the modem was on line, I called again to make an attempt to replace the modem, and about 1 hour later a service technician came out, and found the noise in the N.I.D. on the outside of the house, he stated that there was a ringer module installed (used to check the line by the phone company) and that had been linked to DSL issues, he replaced it, with a non ringer module and tests came back within specs.