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What averages never show.

These reports and graphs are very good and helpful, but never shown is the dismal result of sudden internet disappearances from 30 seconds up to 8-10 minutes at random times for random reasons; shamoo or mickey-money or the ball game apparently takes precedence. Usually, it will return of its own accord, indicating good equipment at both ends, but sometimes only after a reboot.

An occasional problem like this is just bad luck, but when the network (Bright-house) vanishes frequently or even daily, often after business hours, the isp is not delivering what it promises to its customers.