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hm

@videotron.ca
reply to TigerLord

Re: [Serious] In sticky situation with a merchant, not sure what

said by TigerLord:

I'm in queue to speak with the Quebec Consumer Protection office. We'll see what they have to say.

Keep us informed!


Wolfie00
My dog is an elitist
Premium
join:2005-03-12
kudos:8
reply to elwoodblues
said by elwoodblues:

Polices like that though are also a reason to stay away from the NCIX , Canada computers, et al of the world...

Canada Computers I think is a franchise and policies may vary by store. The website claims a "minimum" 5% restocking fee, but only on opened items. I've returned opened stuff to the local store without any hassles and never been charged anything.


neochu

join:2008-12-12
Windsor, ON
reply to TigerLord
[redacted]


neochu

join:2008-12-12
Windsor, ON

1 edit
reply to TigerLord
said by TigerLord:

Buying!=returning. I had been buying from NCIX for a decade too, without issue. I had 4 RMA so far in my account, never had issues with these either. Until this happened. The fact is you have very little experience in returning a product with NCIX and are ignorant of the reality of going through that process.

NCIX says they found a residue and that I am responsible for this residue. There's no more to it than that. And in spite of several messages, Billy the Support Specialist hasn't replied since February 12th to any of my queries.

I'm in queue to speak with the Quebec Consumer Protection office. We'll see what they have to say.

Your support rep can't tell the difference between burnt coolant and capacitor electrolyte residue(which is what it sounds like). Most policies suggest that any residue is to be assumed coolant, period. Its up to you to prove otherwise. It also depends on how much residue there is (and like you said you died your coolant red). A chemical test could prove useful but it depends on how much you spent on the card (400 or so would be reasonable to fight)

Though any evidence of custom liquid cooling or even the hint of it will almost always have a retailer/manufacturer dig their heals in to no avail on such things. Even an expert and by-passing the retailer itself can be a no-go on cases.

Its a liability issue when it comes to warranty and a "dirty little secret of computing"

See what the QCPO can do for you on this one but I wouldn't be surprised if Zotac gets involved as well.

GBerry

join:2011-06-12
Guelph, ON
reply to TigerLord
Monitors and televisions aren't under the satisfaction guarantee because of manufacturing defects, like dead pixels. You need to have a certain amount to get a RMA and if they had them under the satisfaction guarantee, people would return them under that policy.

Phones aren't covered because you could get the IMEI number and report it as stolen before returning it among other things. Digital cameras you could take nasty pictures and send it back (along with laptops, netbooks, phones etc). Pretty much anything that would require an employee to wipe the device before it could be re-sold.

Consumer appliances is probably a shipping issue. They probably don't have warehouse space for 10 open box refrigerators.

Mouse pads and headphones are self explanatory. Do you really want to buy second hand gear.

At the end of the day NCIX doesn't need to be that customer friendly because they tend to offer the lowest price (or will match it). As a customer I also don't really care. I'm aware of their policies and will avoid them for those listed items.


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable
reply to TigerLord
said by TigerLord:

I normally would have dealt with Zotac directly but the card broke after 3 days of use and I had paid for Express RMA insurance with my NCIX purchase, so them treating the situation like this is really bad business.

Looks like the BBB have resolved cases in the past, I may just have to escalate this further with them directly if NCIX comes back to me with more excuses.

Yikes, i never pay for that stuff when i order from them. Helps that i can just do a local pickup here in Toronto though, but even before their Toronto stores i never did that, that's just throwing money away and it looks like their RMA service is crap.

Same thing when I go to Canada Computers and they ask if i want to buy a replacement warranty... I say nope, i'll deal with the manufacturer...


TigerLord
For Value Received
Premium,Mod
join:2002-06-09
Canada
kudos:8
reply to neochu
said by neochu:

See what the QCPO can do for you on this one but I wouldn't be surprised if XFX gets involved as well.

What does XFX have to do with it? Or did you mean Zotac?


neochu

join:2008-12-12
Windsor, ON
Was about to correct my post (LOL) but my mouse fell off my computer table in just the right way to track onto the close button.

It landed on the left side and killed my browser with the edit screen.


Wolfie00
My dog is an elitist
Premium
join:2005-03-12
kudos:8
reply to GBerry
I don't care what their reasons are. It's a competitive marketplace and I'll go where I get the best customer experience. As for pricing, maybe NCIX will price match but otherwise I've never found them to have the lowest prices. They were barely competitive back in the day when they were a way to avoid paying Ontario PST. For instance just did a spot check now -- WD Red 3 TB HDD -- Canada Computers $159.99 with an extra $10 off if ordering online, so net $149.99; NCIX $169.98.


neochu

join:2008-12-12
Windsor, ON
CanCom is great if you wanna install whatever and not worry about the specs but I've found them to not have the kind of selection that others do (hence their cost).

I've ran into situations where they didn't have ANY of the parts I needed/wanted.

If it wasn't NCIX id be using Newegg or TigerDirect.

Or even better, find the OEM part number and use a site like shopbot.ca and run the number through for cheapest price, then order.


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Tigerdirect is worse, most of their stuff is grey market, and hence no warranty.

Little stuff like RAM and hard drives where there is an "international" warranty is fine, but a TV no thanks.


neochu

join:2008-12-12
Windsor, ON
I would never purchase a TV or monitor online (or any big ticket item, really). Unless you were able to pick it up yourself.

You can get away with 'Frankenstein parts' but the costs and risks for anything more is too high IMHO.


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
I had my Tv shipped in from BC, they screwed up and sent me the bottom of the line, instead of the top of the line.. took a bit but I got it corrected, and got another years warranty on the deal.

Cashed it in at the end of YR 2 for new toys.


urbanriot
Premium
join:2004-10-18
Canada
kudos:3
Reviews:
·Cogeco Cable
reply to neochu
said by neochu:

I would never purchase a TV or monitor online (or any big ticket item, really). Unless you were able to pick it up yourself.

I ordered my 47" TV online about 4 or so years ago, no issues.


TigerLord
For Value Received
Premium,Mod
join:2002-06-09
Canada
kudos:8
reply to TigerLord
I wrote to Zotac yesterday evening to let them know NCIX was jerking me around.

I called QCPO and they said my only recourse would be small claims court at this stage. The lady basically said Interac has zero protection built into it at all and not even bank will vouch for you unless the account is attached to a Visa or Mastercard credit card which has protection (which is most of them, nowadays).

Thankfully I got a message from Billy The Support Specialist that said Zotac had approved the RMA process thirty minutes ago, so they're sending me a brand new card.

I'll be able to resell it hopefully at very little loss and call it a day. I will still write to NCIX management to let them know this insult has cost them a long-term customer.

Not sure whether writing to Zotac yesterday made ANY difference but I sure appreciate them stepping up.


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia
said by TigerLord:

I will still write to NCIX management to let them know this insult has cost them a long-term customer.

And they probably won't care.


neochu

join:2008-12-12
Windsor, ON
said by elwoodblues:

said by TigerLord:

I will still write to NCIX management to let them know this insult has cost them a long-term customer.

And they probably won't care.

Probably, because most wont touch anything to do when liquid cooling issues get involved.

"Billy" may get a talkin' to though on tech knowledge if NCIX is worth anything.


TigerLord
For Value Received
Premium,Mod
join:2002-06-09
Canada
kudos:8
reply to TigerLord
I once returned a motherboard to EVGA that had the northbridge of the mobo sown in half. Costco took back the air hockey table of a colleague that had broken. He contacted the manufacturer so he could buy parts in an effort to repair it, they told him it was impossible, so he called Costco CS, and they told him "just bring it back"... two years later!

There are varying levels of customer service quality in this world and NCIX is definitely nowhere near the top.


corster
Premium
join:2002-02-23
Gatineau, QC

1 recommendation

said by TigerLord:

I once returned a motherboard to EVGA that had the northbridge of the mobo sown in half. Costco took back the air hockey table of a colleague that had broken. He contacted the manufacturer so he could buy parts in an effort to repair it, they told him it was impossible, so he called Costco CS, and they told him "just bring it back"... two years later!

There are varying levels of customer service quality in this world and NCIX is definitely nowhere near the top.

If Costco was like Amazon.com and sold everything, I would never shop anywhere else.


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Oh yeah, Costco takes back anything.. it astounds me.


koira
Keep Fighting Michael
Premium
join:2004-02-16
Reviews:
·Start Communicat..
said by elwoodblues:

Oh yeah, Costco takes back anything.. it astounds me.

you see many returning the big TV panels and then I recall a lot of slightly used BBQ' in return lines as well


FaxCap

join:2002-05-25
Surrey, BC
Reviews:
·Shaw
reply to Wolfie00
said by Wolfie00:

For instance just did a spot check now -- WD Red 3 TB HDD -- Canada Computers $159.99 with an extra $10 off if ordering online, so net $149.99; NCIX $169.98.

And next week it will be the other way around.

I was working on a buddy's PC today. He asked me to price out a PC
for him about 3 weeks ago. I parted it out at $546.91 after tax. With
this weeks NCIX sale prices it was $32.74 higher. About a month ago
NCIX had a mobo/cpu combo deal for $40 lower than the normal sale
price. Before I could get a hold of him they were sold out.

If you are looking for individual parts you can find a place cheaper
than NCIX on a few parts. When building a PC I don't want to deal
with 3-4 companies. I don't really want to deal with parts mailed to me.

FaxCap


FaxCap

join:2002-05-25
Surrey, BC
Reviews:
·Shaw
reply to TigerLord
said by TigerLord:

Buying!=returning.

And how many boxed items now have a piece of paper right on top
inside saying, "Do NOT return this item to the seller....Phone this
number....blah blah blah"??? Tons do!

TigerLord, I would have dealt with Zotec right from the start.

FaxCap


Wolfie00
My dog is an elitist
Premium
join:2005-03-12
kudos:8
reply to FaxCap
The last time I built a PC (quite a few years ago now) I did buy most of the parts from NCIX because it was an obvious place to get most of the components all in one order, and because I wouldn't have paid Ontario PST at the time, and because that was before I knew about how shitty their customer service was.

I'm not going to go around doing comprehensive surveys of NCIX prices vs. everybody else but I can tell you that pretty much every single time I have looked, many times over a period of many years, the NCIX price was higher than other common vendors like CC or TD.

Hey, higher prices, treat customers like shit, what more could you ask for in a retailer?


FaxCap

join:2002-05-25
Surrey, BC
Reviews:
·Shaw
said by Wolfie00:

Hey, higher prices, treat customers like shit, what more could you ask for in a retailer?

I DO watch prices closely and NCIX wins more battles than it loses.
I have never had a problem with NCIX.

I had a couple of their desk reps give me their e:mail addresses and
tell me to send them a list of parts/sku numbers when I am building a
system. That way they can have it waiting for me when I get into
the store. My last build I was in and out of that store in less than 15
minutes.

FaxCap.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to elwoodblues
said by elwoodblues:

Oh yeah, Costco takes back anything.. it astounds me.

I took a printer back that was four months old, only expecting to exchange it for another one as they generally do that during a warranty period. They gave me my money back, no questions asked. I then went and bought the same printer over again.


Steve
I know your IP address
Consultant
join:2001-03-10
Foothill Ranch, CA
kudos:5

1 recommendation

said by Gone:

I then went and bought the same printer over again.

That seems really dumb: why not buy a different printer of the same model?


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
Uh, am I missing something? I returned a printer because it had a defective printhead, and then went and bought a different physical printer wrapped up new in box that was the same model as what I returned because otherwise I had been very happy with it. I didn't buy the same printer that I just returned.

The only thing dumb is that Costco doesn't do exchanges, they only do returns and then you need to buy the same product over again.


TigerLord
For Value Received
Premium,Mod
join:2002-06-09
Canada
kudos:8
said by Gone:

The only thing dumb is that Costco doesn't do exchanges, they only do returns and then you need to buy the same product over again.

Personally I find this more efficient but YMMV


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
said by TigerLord:

Personally I find this more efficient but YMMV

Typically it would be, but when I returned printer the price had increased by $50 (figure that one out). I was refunded the original price, then had to give a hand-written note to the cashier to override the price to what I had originally paid to make it a true exchange of sorts.

If they wanted me to pay the increased price, I would have cancelled my membership right then and there.