Re: [Troubles] Big latency and slow speeds in North Florida
Well had to call and get the field tech out to my place Tuesday due to dropping synch and then it taking 20 minutes for the modem to re-synch. When I talked to teir1 and the field tech I found out that one of the Teir2 Tech by the name of Tony B had gone through and closed all the tickets in my area including the request for new equipment. So as of Tuesday the field tech had to resubmit the request with the test results showing the equipment could not handle the load and asking for new equipment to the central office, meaning back to square one after 55 months. While talking to him He told me the remote on the other side of me offers up to 12 meg was at 40% utilization the one south 2 miles is the same way also. The CO which is less than 3 miles away the residents get 24Meg and no over utilization issues there. But the Unit I am on is at 196% utilization. They also had to backhaul to including dial up so even the customers using any dial up connection are limited to 24.6bps. Then he said they just ran a fiber and new unit to the far end of the county and they will get 24Meg once turned up and it serves get this 4 people. Yet the Remote is 2.65 miles or 13992 feet from the CO and I am less than 5100ft from the remote, and Windstream refuses to upgrade the equipment.