I did a shaper probe and it said something about high packet loss. I have been having intermittent connectivity issues and I've had several truck rolls. I even experimented with rental modems to rule out my purchased modem.
This is what ShaperProbe said.
Connected to server 18.104.22.168.
Upstream: 10480 Kbps.
Downstream: 58131 Kbps.
The measurement will last for about 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected.
Median received rate: 10229 Kbps.
Downstream: Measurement aborted due to high packet loss rate.
For more information, visit: »www.cc.gatech.edu/~partha/diffprobe
At least I'm getting my provisioned speeds. But I want to be 100 percent sure that I have packet loss before I waste another tech visit to have him/her say the signal is fine, we'll refer to maintenance.
Modem is a Surfboard 6120. Signals are all good Power is +3 SNR is 37 on all four downstream channels and the upstream power on both upstream channels is 40. What puzzles me is I have uncorrected codewords in the 1500 range for a modem that was reset 24 hours ago. And the log shows a T3 error code.
Setup is two 3-way splitters with the phone modem (Arris TM722) and internet modem (SB6120) on the first splitter (both on the -7.5 leg) then a MoCA trap on the -3.5 leg going to the second splitter with the two HD boxes on the -7.5 leg and the host DVR on the -3.5 leg. I do have the AnyRoom DVR.--
I've experienced ImOn (when they were McLeod USA), Mediacom, Comcast, and Time Warner. They are much better than broadcast TV.
I have not and will not cut the cord.