said by fuziwuzi:If you're one of the lucky people who have no problems with billing or technical issues with service, then Comcast will be great. However, if there is a problem, you will have a bad time. With Comcast, the problem is always the customer's fault. Billing issue? Your fault. Technical problem? Your fault. You can bang your head on concrete and obtain the same results as trying to have a logical conversation with anyone at Comcast to discuss a problem.
Or you can escalate to corporate by calling 215-665-1700 or contacting them at »
www.comcast.com/customer ··· ult.cspx, post in the Comcast Direct forum here, or send email to we_can_help@cable.comcast.com and bypass the local clueless CSRs. I get stuff fixed pretty quickly that way when the local doesn't want to play ball.