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fuziwuzi
Not born yesterday
Premium Member
join:2005-07-01
Palm Springs, CA
Hitron EN2251
Nest H2D

fuziwuzi to grantsa4

Premium Member

to grantsa4

Re: Are you happy with your service?

If you're one of the lucky people who have no problems with billing or technical issues with service, then Comcast will be great. However, if there is a problem, you will have a bad time. With Comcast, the problem is always the customer's fault. Billing issue? Your fault. Technical problem? Your fault. You can bang your head on concrete and obtain the same results as trying to have a logical conversation with anyone at Comcast to discuss a problem.

But, you may be one of the many lucky people who never have a problem. Good luck!

CableConvert
Premium Member
join:2003-12-05
Atlanta, GA

CableConvert

Premium Member

So, in a nutshell...it is, until it isnt...sounds simple but very true
GTFan
join:2004-12-03
Austell, GA

GTFan to fuziwuzi

Member

to fuziwuzi
said by fuziwuzi:

If you're one of the lucky people who have no problems with billing or technical issues with service, then Comcast will be great. However, if there is a problem, you will have a bad time. With Comcast, the problem is always the customer's fault. Billing issue? Your fault. Technical problem? Your fault. You can bang your head on concrete and obtain the same results as trying to have a logical conversation with anyone at Comcast to discuss a problem.

Or you can escalate to corporate by calling 215-665-1700 or contacting them at »www.comcast.com/customer ··· ult.cspx, post in the Comcast Direct forum here, or send email to we_can_help@cable.comcast.com and bypass the local clueless CSRs. I get stuff fixed pretty quickly that way when the local doesn't want to play ball.
logger
join:2012-06-14
Carmel, NY

logger

Member

said by GTFan:

Or you can escalate to corporate by calling 215-665-1700 or contacting them at »www.comcast.com/customer ··· ult.cspx, post in the Comcast Direct forum here, or send email to we_can_help@cable.comcast.com and bypass the local clueless CSRs. I get stuff fixed pretty quickly that way when the local doesn't want to play ball.

My exprience with sending email to we_can_help was more of the same ineffective customer service from Comcast. The email was forwarded to someone in the regional office who did not fix the problem.