said by rtutt :Yes, it's been resolved. A tech came over to my house and detected a short in the line, probably from something coming into contact with the wire intermittently. He re-wired the line inside the house from the external jack and made a new connection inside the house to my modem and I've had absolutely no service interruptions since.
Do you have wirecare? If not they advised you i'm assuming of the $90 fee right? Internal wiring is charged i believe.
I also wanted to give you a thumbs up for coming here and admitting it was a short in the line. Many would have just walked away and never heard a word from again about the issue