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AdamB

join:2001-01-07
Columbus, OH
reply to HelpPlz

Re: Youtube sucks for me

It's prime time and AT&T is just laughing at my feeble attempts to watch a video on YouTube. "Oh you want to watch that video, here have some buffer! Just kidding"



Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
kudos:5

said by AdamB:

It's prime time and AT&T is just laughing at my feeble attempts to watch a video on YouTube. "Oh you want to watch that video, here have some buffer! Just kidding"

Here is what I'm trying to figure out. If it's a bottle neck issue with AT&T then why isn't any other service impacted? I'm watching 1080p videos via wireless with no issues right now.
--
My Blog. Because I desperately need the acknowledgement of others.

The Judd Family site!


AdamB

join:2001-01-07
Columbus, OH

said by Dennis:

said by AdamB:

It's prime time and AT&T is just laughing at my feeble attempts to watch a video on YouTube. "Oh you want to watch that video, here have some buffer! Just kidding"

Here is what I'm trying to figure out. If it's a bottle neck issue with AT&T then why isn't any other service impacted? I'm watching 1080p videos via wireless with no issues right now.

At this point, I wouldn't be surprised if it's because I cancelled Uverse cable last year and won't respond to the weekly e-mail and letter from AT&T.

davidmi58

join:2001-04-22
Chicago, IL
reply to Dennis

Tracing route to youtube-ui.l.google.com [74.125.227.142]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home [192.168.1.254]
2 * * * Request timed out.
3 * * 24 ms 71.145.65.44
4 * * * Request timed out.
5 * * * Request timed out.
6 21 ms 23 ms 23 ms 12.83.43.17
7 * * * Request timed out.
8 * * * Request timed out.
9 21 ms 21 ms 21 ms 209.85.254.120
10 22 ms 21 ms 28 ms 72.14.237.133
11 46 ms 45 ms 45 ms 72.14.239.137
12 47 ms 47 ms 50 ms 209.85.243.179
13 43 ms 42 ms 52 ms 72.14.237.220
14 44 ms 43 ms 43 ms 216.239.43.187
15 45 ms 46 ms 46 ms dfw06s17-in-f14.1e100.net [74.125.227.142]

Trace complete.
From Chicago. Youtube has been dead to me for at least 4-5 days. Any video...doesn't matter.



NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
reply to AdamB

said by AdamB:

At this point, I wouldn't be surprised if it's because I cancelled Uverse cable last year and won't respond to the weekly e-mail and letter from AT&T.

You are not alone:

Comcast.
Cox.
Charter.
Mediacom.
CenturyLink.
Frontier Communications.

Either all these ISPs are in collusion against Google, or there are issues with Google transit/peering.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
kudos:5

said by NormanS:

Either all these ISPs are in collusion against Google, or there are issues with Google transit/peering.

Don't forget load balancers. The only other time I've seen this before was with misconfigured load balancer....of course I don't have enough wireshark packet captures to prove it.
--
My Blog. Because I desperately need the acknowledgement of others.

The Judd Family site!

TestBoy

join:2009-10-13
Irmo, SC
reply to HelpPlz

It's gotten especially bad this evening.
It is now past 11PM and I am starting to get page timeouts off and on and virtually no videos load.


sbcadguy

join:2009-12-06
Colton, CA
reply to HelpPlz

I'm having issues as well. U-Verse user in So Cal. This appears to be a widespread issue across different providers. There are a few posts on the Google help forum for YouTube.

»productforums.google.com/forum/#···al-issue

My guess is it's something going on between the ISPs and Google/YouTube. Just going to take some time to find it.

Hurry up and wait. Just pause the video you want to watch and go do something else for a bit. Not much any of us can do.



Forosnai

join:2011-09-30
kudos:2
reply to HelpPlz

No amount of investigation is going to help random YouTube videos from buffering or being non playable. It's not the isp's fault, it's not Google's fault. It's just a bad route and or congestion to said particular video, and is quite inherent of the nature of the YouTube service. YouTube isn't Netflix.
The only way to troubleshoot it is to toggle a proxy or use any number of options to vary the route when you encounter problematic videos. If you work that into your normal YouTube routine you will have a lot more time to invest into working on problems that can actually be solved.


TestBoy

join:2009-10-13
Irmo, SC

said by Forosnai:

No amount of investigation is going to help random YouTube videos from buffering or being non playable. It's not the isp's fault, it's not Google's fault. It's just a bad route and or congestion to said particular video, and is quite inherent of the nature of the YouTube service. YouTube isn't Netflix.
The only way to troubleshoot it is to toggle a proxy or use any number of options to vary the route when you encounter problematic videos. If you work that into your normal YouTube routine you will have a lot more time to invest into working on problems that can actually be solved.

That would be fine if ANY videos played.
I have been trying random videos for the last 2 hours and I can't get any video to play at all.

The only videos that play without issue are the ads that come before the actual video.
I can't say I am surprised that the ads work and not the videos.

The same videos play fine if I use my phone for access but I only have a certain amount of data available on my phone...


AdamB

join:2001-01-07
Columbus, OH
reply to NormanS

All those threads are old. This issue has only occurred in the last few days since the 14/15th. It IS an AT&T problem. I have no problem accessing the videos over my VPN or through my Verizon phone.



NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET

1 edit

said by AdamB:

All those threads are old. This issue has only occurred in the last few days since the 14/15th. It IS an AT&T problem. I have no problem accessing the videos over my VPN or through my Verizon phone.

Okay, sorry about that. I just figured seeing that the problem has occurred with other ISPs might result in looking in a new direction.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Gone South
kudos:1

(topic move) Youtube sucks for me

Moderator Action
The post that was here (and all 5 followups to it), has been moved to a new topic .. »Youtube sucks for me


Paralel

join:2011-03-24
Michigan, US
kudos:4
reply to HelpPlz

Re: Youtube sucks for me

One thing a few of those have in common seems to be routing issues through 72.14.23*.* & 12.122.1*.*

I don't really see any consistency in the rest of it.



maartena
Elmo
Premium
join:2002-05-10
Orange, CA
kudos:1
reply to AdamB

said by AdamB:

It IS an AT&T problem.

Although I would have no problem scolding AT&T for their crappy products, I don't believe it is ONLY AT&T. I do believe they are partly to blame, but at such a high level (main back bone routing) they can't really fix it that easy. It's more or less like having a freeway through a valley, knowing that you can't move the mountains around it to put the freeway somewhere else, you will have to take the freeway as it is.

Youtube is as much a part of the problem in this case. Their "freeways" route around different mountains, and sometimes they don't interconnect at the right spot for videostreams to be very effective.

Another reason I know this isn't specifically AT&T, is the problems reported by many other providers. Do some searches, and you will see that every single provider has now, or has in the past had issues with youtube. Even the coveted FIOS with their fast fiberoptics has had complaints with Youtube videos not loading/working.

This all said, I have AT&T U-Verse and never have youtube problems. Which would indicate localization also is a big issue.

One fix I have heard is using local DNS servers, as the ones from AT&T might be too far away, and makes you connect to a Google datacenter much further away.
--
"I reject your reality and substitute my own!"


David
hours are m-th 1130-10p central
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:96
Reviews:
·DIRECTV
·AT&T Midwest
·magicjack.com
·Google Voice

said by maartena:

Another reason I know this isn't specifically AT&T, is the problems reported by many other providers. Do some searches, and you will see that every single provider has now, or has in the past had issues with youtube. Even the coveted FIOS with their fast fiberoptics has had complaints with Youtube videos not loading/working.

Agreed, one FIOS guy stopped right by in this thread to report his FIOS isn't without problems either

Quote from earlier in this very thread!

said by praetoralpha:

Youtube has been sucking a lot for me lately (and I'm on FIOS!). I don't even try to watch at 1080p, and lately 720p and even 480p have been unreliable to load fast enough to watch without buffering.

So I don't think it has anything to do with the following

• intentiional throttling:
• being lazy/inept

my nintendo wii seems to be having problems playing youtube videos with it's new app. Although I don't expect the Wii to be the pinnacle of youtube videos. I thought I just about killed it with the hulu trial last year. I am still not really convinced there isn't still some damage to the wii after trying that.

On the further note I notice here on the corporate connection here at the office the buffering problem is happening here as well. As of late I have been having buffering on youtube no matter which wan port I pick at home either. Wan1 (ATT DSL) or Wan2 (charter cable), I can pick which connection I want and it still sucks.

my only defense... Atube catcher and watch it off a local drive. Someone told me about trying waterfox for my 64 bit system and see if that makes some changes. I am going to set that up for tonight, as google chrome has pissed me off for the last time.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
Expand your moderator at work

TestBoy

join:2009-10-13
Irmo, SC
reply to HelpPlz

Re: Youtube sucks for me

Well tonight its a lot better.
I can't stream 1080p videos but I can almost stream 720p vids.
If I let them start then pause it for a few minutes it seems to buffer it enough to let it play the rest of the way.

Let's hope it lasts a little while....


slckusr
Premium
join:2003-03-17
Greenville, SC
kudos:1
Reviews:
·Charter
reply to HelpPlz

I havent been able to watch Youtube for a couple weeks now, It will stream if i go lower than 720p, but buffers\stutters. I built a new computer during this time and still have the same effect. Any devices connected to my network suffer the same fate. (tablet,phone). Netflix works flawlessly, as do other video streaming sites /shrug.

Good to know its not just me though, Might make a call or do something else useless to make me feel better about it.



maartena
Elmo
Premium
join:2002-05-10
Orange, CA
kudos:1

said by slckusr:

Netflix works flawlessly, as do other video streaming sites /shrug.

This should also tell you that it isn't specifically AT&T.
--
"I reject your reality and substitute my own!"


cob_
1310nm Of Goodness
Premium
join:2003-07-08
Tulsa, OK

said by maartena:

said by slckusr:

Netflix works flawlessly, as do other video streaming sites /shrug.

This should also tell you that it isn't specifically AT&T.

Think I'd agree with that statement at this point, unless it is a routing issue between Google and AT&T. Hopefully both parties are aware and looking into it.
--
"No matter how hard you push and no matter what the priority, you can't increase the speed of light."

- RFC 1925

davidmi58

join:2001-04-22
Chicago, IL
reply to HelpPlz

This continues to suck so badly. I hope someone is trying to fix it. I can't even make it though a video without multiple buffering even at 240. HD is pointless. Very frustrating.
Come on, ATT! Let's get it done!


srudenko

join:2009-06-28
Alvin, TX
reply to cob_

Why does YouTube work perfectly when I am connected via Comcast or Verizon LTE yet sucks when I am on ATT Uverse?



Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
kudos:5

Well you'll be taking a different route and probably coming into a different interface depending on what server farm youtube is hosting that video from or where it decided to put you based on assumed geographical data.

Before AdamB deactivated his account I got his data and we tried to reproduce the issue via the same equipment he uses and didn't have any luck. As I've said I also can't reproduce it here on my Chicago Uverse line either sadly.
--
My Blog. Because I desperately need the acknowledgement of others.

The Judd Family site!



David
hours are m-th 1130-10p central
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:96
reply to HelpPlz

I know I don't have uverse as of yet, but if you want the DSL at the house has had this problem off and on for a while now. Would that help you any or not?

Again, not uverse so don't know if it would or would not help.



Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
kudos:5

yes a wireshark packet capture would tell us the symptoms of the issue.

FYI I dropped an email to google/youtube but haven't heard anything back. They might just think I'm crazy or not even know who to push the issue to.
--
My Blog. Because I desperately need the acknowledgement of others.

The Judd Family site!

Expand your moderator at work


cob_
1310nm Of Goodness
Premium
join:2003-07-08
Tulsa, OK
reply to srudenko

Re: Youtube sucks for me

said by srudenko:

Why does YouTube work perfectly when I am connected via Comcast or Verizon LTE yet sucks when I am on ATT Uverse?

As I posted above, it depends on which server you are load balanced to. Some videos will play flawlessly for me, while others are unwatchable. The only difference is which server I am balanced to, and the route to it. Bad ones have a couple of extra hops after the point at which AT&T hands off to Google.
--
"No matter how hard you push and no matter what the priority, you can't increase the speed of light."

- RFC 1925


David
hours are m-th 1130-10p central
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:96
Reviews:
·DIRECTV
·AT&T Midwest
·magicjack.com
·Google Voice

1 edit
reply to Dennis

said by Dennis:

They might just think I'm crazy

I am glad you said that, not me. Leaves me off the hook now!

Although anyone with uverse that has this problem a wireshark packet capture as well would probably be most welcomed.

jsw

join:2013-02-21
Chicago, IL

1 edit

downloadcapture_2013···-21a.zip 34,489 bytes
Wire Shark Capture
I have uverse in Chicago and youtube is super slow for me. It even buffers at 240p. Speed tests show normal speeds for me which normally allowed for 720p without buffering.

I have attached a wireshark packet capture.

EDIT:

After some more google searching, I tried forcing my computer to access a different server by blocking the one I was using, r19---sn-q4f7dne7.c.youtube.com, via my hosts file. This brought my speed back up to normal.