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cob_
1310nm Of Goodness
Premium
join:2003-07-08
Tulsa, OK
reply to maartena

Re: Youtube sucks for me

said by maartena:

said by slckusr:

Netflix works flawlessly, as do other video streaming sites /shrug.

This should also tell you that it isn't specifically AT&T.

Think I'd agree with that statement at this point, unless it is a routing issue between Google and AT&T. Hopefully both parties are aware and looking into it.
--
"No matter how hard you push and no matter what the priority, you can't increase the speed of light."

- RFC 1925

davidmi58

join:2001-04-22
Chicago, IL
reply to HelpPlz
This continues to suck so badly. I hope someone is trying to fix it. I can't even make it though a video without multiple buffering even at 240. HD is pointless. Very frustrating.
Come on, ATT! Let's get it done!

srudenko

join:2009-06-28
Alvin, TX
reply to cob_
Why does YouTube work perfectly when I am connected via Comcast or Verizon LTE yet sucks when I am on ATT Uverse?


Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
kudos:5
Well you'll be taking a different route and probably coming into a different interface depending on what server farm youtube is hosting that video from or where it decided to put you based on assumed geographical data.

Before AdamB deactivated his account I got his data and we tried to reproduce the issue via the same equipment he uses and didn't have any luck. As I've said I also can't reproduce it here on my Chicago Uverse line either sadly.
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David
I start new work on
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join:2002-05-30
Granite City, IL
kudos:101
reply to HelpPlz
I know I don't have uverse as of yet, but if you want the DSL at the house has had this problem off and on for a while now. Would that help you any or not?

Again, not uverse so don't know if it would or would not help.


Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
kudos:5
yes a wireshark packet capture would tell us the symptoms of the issue.

FYI I dropped an email to google/youtube but haven't heard anything back. They might just think I'm crazy or not even know who to push the issue to.
--
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The Judd Family site!
Expand your moderator at work


cob_
1310nm Of Goodness
Premium
join:2003-07-08
Tulsa, OK
reply to srudenko

Re: Youtube sucks for me

said by srudenko:

Why does YouTube work perfectly when I am connected via Comcast or Verizon LTE yet sucks when I am on ATT Uverse?

As I posted above, it depends on which server you are load balanced to. Some videos will play flawlessly for me, while others are unwatchable. The only difference is which server I am balanced to, and the route to it. Bad ones have a couple of extra hops after the point at which AT&T hands off to Google.
--
"No matter how hard you push and no matter what the priority, you can't increase the speed of light."

- RFC 1925


David
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1 edit
reply to Dennis
said by Dennis:

They might just think I'm crazy

I am glad you said that, not me. Leaves me off the hook now!

Although anyone with uverse that has this problem a wireshark packet capture as well would probably be most welcomed.

jsw

join:2013-02-21
Chicago, IL

1 edit
downloadcapture_2013···-21a.zip 34,489 bytes
Wire Shark Capture
I have uverse in Chicago and youtube is super slow for me. It even buffers at 240p. Speed tests show normal speeds for me which normally allowed for 720p without buffering.

I have attached a wireshark packet capture.

EDIT:

After some more google searching, I tried forcing my computer to access a different server by blocking the one I was using, r19---sn-q4f7dne7.c.youtube.com, via my hosts file. This brought my speed back up to normal.


HelpPlz

@sbcglobal.net
said by jsw:

I have uverse in Chicago and youtube is super slow for me. It even buffers at 240p. Speed tests show normal speeds for me which normally allowed for 720p without buffering.

I have attached a wireshark packet capture.

EDIT:

After some more google searching, I tried forcing my computer to access a different server by blocking the one I was using, r19---sn-q4f7dne7.c.youtube.com, via my hosts file. This brought my speed back up to normal.

This worked for me as well. Thanks!


David
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reply to jsw
said by jsw:

EDIT:

After some more google searching, I tried forcing my computer to access a different server by blocking the one I was using, r19---sn-q4f7dne7.c.youtube.com, via my hosts file. This brought my speed back up to normal.

Well if everyone does this and it starts working, that's a coffin nail for google then. That would without a doubt prove it's a google problem.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
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sbcadguy

join:2009-12-06
Colton, CA
reply to jsw
This helped for me as well. Though I had to block a different URL:
»r13---sn-q4f7dnse.c.youtube.com

Instead of modifying the hosts file, I used Avast antivirus to block access to the URL. Just makes it easier because I can open the interface quicker and turn on or off access in case the URL changes again.

The problem could still be a routing issue between the ISP's and Google's servers, but its very hard to say. I just wish that someone on some end either ISP or Google would say that they are aware of the issue and attempting to track and resolve it.

Neon

join:2013-02-22
reply to jsw
How did you guys get your computers to access a different server? I was able to block a server, but it didn't really speed me up so much as deny me access to the one video.


Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
kudos:5
reply to sbcadguy
said by sbcadguy:

I just wish that someone on some end either ISP or Google would say that they are aware of the issue and attempting to track and resolve it.

Both David and myself work for AT&T and have been actively trying to troubleshoot this for more than a week (David is official and I just have a bad choice of hobbies).
--
My Blog. Because I desperately need the acknowledgement of others.

The Judd Family site!


Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
kudos:5

1 recommendation

reply to jsw
said by jsw:

I have attached a wireshark packet capture.

Thank you and I'm glad to hear blocking a host has resolved your issue. Question if you don't mind...do you have IPv6 enabled? If possible could you try removing the host block and disabling it?

I just realized I have IPv6 disabled on my PC (just a habit). I'll need to find time to turn it back on later and do more testing. The pcap showed some TCP Retransmissions but no dup's so that's a good sign at least.

Oh one last thing what type of CPE do you have?
--
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The Judd Family site!


David
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reply to Dennis
said by Dennis:

David is official and I just have a bad choice of hobbies...

Speak for thyself... I got drafted... bad choice of hobbies... pffft... wimp!... LMAO!!

(in case dennis can't tell I am screwing with him!)

We all have bad choices in hobbies, we just feel like we can help. That's all, no bad choice of hobby.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!

sbcadguy

join:2009-12-06
Colton, CA
reply to Dennis
Thanks, I understand that you guys work for AT&T, but I meant that I would like some corporate 'public' acknowledgement of the problem to users other than on this forum. Based of Google searches, there are a lot of people saying they are having the problem.


Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
kudos:5
said by sbcadguy:

Thanks, I understand that you guys work for AT&T, but I meant that I would like some corporate 'public' acknowledgement of the problem to users other than on this forum. Based of Google searches, there are a lot of people saying they are having the problem.

Ok. I see your view on this but we can't really confirm or deny a problem until we can understand it's source. All I'm trying to say is we've taken a proactive reaction to the news in an attempt to find that source even if it isn't us.
--
My Blog. Because I desperately need the acknowledgement of others.

The Judd Family site!


StillLearn
Premium
join:2002-03-21
Streamwood, IL
Reviews:
·AT&T Midwest
reply to sbcadguy
said by sbcadguy See ProfileBased of Google searches, there are a lot of people saying they are having the problem.
[/BQUOTE :

You haven't even established that the problem is.

You ignored the IPv6 inquiry and request.

I don't, and never have, worked for ATT or related.


sbcadguy

join:2009-12-06
Colton, CA
said by StillLearn:

said by sbcadguy See ProfileBased of Google searches, there are a lot of people saying they are having the problem.
[/BQUOTE :

You haven't even established that the problem is.
-?? Not sure what you mean by this. Nobody had seemed to determine the exact problem. Just a temp workaround so far. I'm just a user here trying to participating in this discussion.

You ignored the IPv6 inquiry and request.
-I did not, it wasn't directed at me. It was directed to jsw. I was planning on testing the IPv6 theory when I get home tonight either way.

I don't, and never have, worked for ATT or related.
-no one ever said you were. My statement above was directed to Dennis (see the "reply to Dennis" part of the post).



Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
kudos:5

1 edit
reply to HelpPlz
Ok new question what OS is everyone using?

RG: 2wire 3800HGV-B
OS: Win 7 x64
IPv6 on in network interface: yes

edit: i have a 3800 not a 3801


cob_
1310nm Of Goodness
Premium
join:2003-07-08
Tulsa, OK
reply to HelpPlz
I've done some more packet capturing, here's a larger list of bad hosts. The loopback addresses are in place because I'm adding them to my hosts file as I encounter them. I didn't trace to all of them, but I assume they have the extra 2 hops after the AT&T > Google handoff we've seen with the previous ones.

127.0.0.1 r20---sn-q4f7dnee.c.youtube.com
127.0.0.1 r18---sn-q4f7dnez.c.youtube.com
127.0.0.1 r9---sn-q4f7dney.c.youtube.com
127.0.0.1 r14---sn-q4f7dnle.c.youtube.com
127.0.0.1 r20---sn-q4f7dnez.c.youtube.com
127.0.0.1 r2---sn-q4f7dnle.c.youtube.com
127.0.0.1 r9---sn-q4f7dnse.c.youtube.com
127.0.0.1 r5---sn-q4f7dnl6.c.youtube.com
127.0.0.1 r17---sn-q4f7dnle.c.youtube.com
127.0.0.1 r6---sn-q4f7dnle.c.youtube.com
127.0.0.1 r9---sn-q4f7dne7.c.youtube.com
127.0.0.1 r5---sn-q4f7dnse.c.youtube.com
127.0.0.1 r8---sn-q4f7dne7.c.youtube.com
--
"No matter how hard you push and no matter what the priority, you can't increase the speed of light."

- RFC 1925

sbcadguy

join:2009-12-06
Colton, CA
reply to Dennis
U-Verse RG: 2Wire 3800HGV-B
OS: Win7 x64
IPv6 on in network interface: yes

Currently blocking server: »r13---sn-q4f7dnse.c.youtube.com


shermdog

join:2002-09-30
Hazelwood, MO
reply to cob_
I also observed some of these servers having an issue. I'd suspect it has to do w/ the peering (although it appears to be post AT&T handoff).

Either way, null routing that list appears to have helped and I'll continue to monitor this thread until we get something better than a band-aid figured out


zbludgeon

@sbcglobal.net
reply to Dennis
RG: 2wire 3801HGV
Os: Win 7 x64
IPv6: Off in network settings

Also tried blocking various youtube servers in my hosts file and it hasnt helped.

Paralel

join:2011-03-24
Michigan, US
kudos:4
reply to HelpPlz
RG: 2wire 3801HGV

OS: Win 7 x64/Win 8 x64/OS X Snow Leopard/Win XP SP3 (multiple systems and users at the residence confirming the issue)

IPv6 on in network interface: No, none of them.

Issue is only occasional, not chronic. If I have trouble with 720p, I'm having trouble with 240p. 1080p rarely seems to work without buffering. I have the 12/1.5 service, which runs at full speed minus overhead with a ping of ~40 ms.


Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
kudos:5
reply to HelpPlz
So here is a funny thing.

All along I haven't really had any issues testing with my main Win 7 x64 OS using Firefox. Tried it with Win XP no real issues either (wireless box).

Last night right before I went to bed I remembered that there is a youtube on our Samsung flat panel we just bought. Turned it on and they don't give you an option for picture quality, so I'm assuming it was 720 or 1080p and the buffering on just a single music video was horrible. There are a lot of complaints in the google forum's regarding youtube and tv's.

Need to figure out a way to see what server my TV using. Also need to carve out time to test on my main rig at same time at night (hard with three kids).
--
My Blog. Because I desperately need the acknowledgement of others.

The Judd Family site!


StillLearn
Premium
join:2002-03-21
Streamwood, IL
Reviews:
·AT&T Midwest
reply to Paralel
said by Paralel:

OS: Win 7 x64/Win 8 x64/OS X Snow Leopard/Win XP SP3 (multiple systems and users at the residence confirming the issue)

You sometimes you get lagging on each of the 4 computers watching videos?


David
I start new work on
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Granite City, IL
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reply to HelpPlz
something that makes me wonder is if these integrated devices are aiming at the bad server list as part of the app?

putting the pc's streaming on top of the integrated devices and that could create some headaches/traffic jams so-to-speak

worth a thought//
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!