said by ThatDarnBear:
I hear what you're saying, Pete, but the first Comcast modem (while not likely new) should have worked and certainly the Motorola modem I tried (which WAS brand spanking new) should have under the same premise that you suggest.
Absolutely agree with that! If they can not provision the Zoom modem, then there is a connectivity issue at your location that needs to be addressed by Comcast. As long as the Motorola modem that you bought was new, there should have been no issues provisioning it.
***I'm not familiar with Fry's personally, but it has occurred that returned products have been re-packaged and sold as new...not saying that this happened in your case, but it has happened (Here is an example, not judging, but...»frys-electronics.pissedconsumer. ··· 521.html
IMHO, a lot of flaky stuff went on with your installation in the first place, starting with this: "The installer left before I could even get internet service through the crappy modem, but he assured me the one I was being mailed would resolve the issue if customer service couldn't."
The installer did not complete his contracted work if he left without your internet being successfully
installed. If for whatever reason he did not have the proper equipment - that was his
problem, and should have returned and completed the job! That in and of itself is a sufficient reason for a complaint.
Then, why the heck they even sent you a wireless eMTA
makes no good sense either. If you ordered a wifi installation, then they should have brought out, and installed a wireless gateway (unless you asked for the gateway option after
your initial service order?).
Unfortunately Comcast installers are inconsistent in terms of experience. The ones in my area are a pretty sharp bunch, and you seldom hear any complaints about service calls around here, but I know that this is by no means universally true.--
Deeds, not words