dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
18136
share rss forum feed


plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3

2 recommendations

reply to ThatDarnBear

Re: [Connectivity] Comcast hates my gaming life...

Since you plugged both your Xbox and PS3 directly into the Comcast Gateway Device, that would tell me that there is a configuration setting on the router side of things that needs to be modified to get them to work correctly.

However, this is one of the many downsides of the Combo devices. Since it is Comcast's, what may need to be changed may not be able to be changed by you as Comcast has locked you out of it.

Unfortunately, I don't know enough about either gaming device to tell you what needs to be done (Ports to open, configuration settings, etc).

This is where using your own router (Netgear WNDR3700) will be of a great advantage, as whatever modifications you need to make you should have access to do so, as its YOUR Router!

Keep us posted on how things go tomorrow with Comcast.

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail


ThatDarnBear

join:2013-02-16

Thanks. What continues to vex me though is that both the original modem Comcast provided and the Motorola (which has since been returned toy Fry's) were unable to access the internet at all. Obviously, the Comcast gateway had nothing to do with that and in neither circumstance was a router ever involved since there was no point in even setting one up on a no-go modem. My big fear at this point is that I'm going to install the new Zoom modem, call Comcast for setup and get the same result. Then I'll be forced to to make Comcast switch back to the gateway and I'll be back to square one.



PeteC2
Got Mouse?
Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6
Reviews:
·Comcast

said by ThatDarnBear:

My big fear at this point is that I'm going to install the new Zoom modem, call Comcast for setup and get the same result. Then I'll be forced to to make Comcast switch back to the gateway and I'll be back to square one.

As long as the Zoom modem is a new (not refurb) unit, there is no reason that Comcast can not provision it. If for any reason that is the case, then something out of the ordinary is going on...

In fact, you should not have to call Comcast at all, just go in through the walled garden. I just installed the same modem, and as soon as I hooked up the modem to my computer, the Comcast install page popped up. (Although in my case, because I was keeping an eMTA also connected, I still went through CS to provision it)
--
Deeds, not words

ThatDarnBear

join:2013-02-16

I hear what you're saying, Pete, but the first Comcast modem (while not likely new) should have worked and certainly the Motorola modem I tried (which WAS brand spanking new) should have under the same premise that you suggest. On an unrelated note, your frequent references to the walled garden just make me want Chinese food. Is that just me? I'll go ahead and try to hook hook up the Zoom before I call Comcast and see if I have any luck. I'm not hopeful, though.



PeteC2
Got Mouse?
Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6
Reviews:
·Comcast

1 recommendation

said by ThatDarnBear:

I hear what you're saying, Pete, but the first Comcast modem (while not likely new) should have worked and certainly the Motorola modem I tried (which WAS brand spanking new) should have under the same premise that you suggest.

Absolutely agree with that! If they can not provision the Zoom modem, then there is a connectivity issue at your location that needs to be addressed by Comcast. As long as the Motorola modem that you bought was new, there should have been no issues provisioning it.

***I'm not familiar with Fry's personally, but it has occurred that returned products have been re-packaged and sold as new...not saying that this happened in your case, but it has happened (Here is an example, not judging, but...»frys-electronics.pissedconsumer.···521.html )***

IMHO, a lot of flaky stuff went on with your installation in the first place, starting with this: "The installer left before I could even get internet service through the crappy modem, but he assured me the one I was being mailed would resolve the issue if customer service couldn't."

The installer did not complete his contracted work if he left without your internet being successfully installed. If for whatever reason he did not have the proper equipment - that was his problem, and should have returned and completed the job! That in and of itself is a sufficient reason for a complaint.

Then, why the heck they even sent you a wireless eMTA makes no good sense either. If you ordered a wifi installation, then they should have brought out, and installed a wireless gateway (unless you asked for the gateway option after your initial service order?).

Unfortunately Comcast installers are inconsistent in terms of experience. The ones in my area are a pretty sharp bunch, and you seldom hear any complaints about service calls around here, but I know that this is by no means universally true.
--
Deeds, not words