 mozerdLight Will Pierce The DarknessPremium,MVM
join:2004-04-23
Nepean, ON | [Anveo] Geo. Restricted phone numbers Some new challenges for my Anveo Residential DID.
Apparently some service numbers I call for customer service issues are now not reachable using my DID -- according to Anveo Online Support those numbers are Geo Restricted --- so Anveo cannot do anything about that.
Rather strange because when I dial those same numbers via my CallCentric business DID the numbers are reachable. So yes I am currently somewhat confused by this specific aspect.
This is one annoyance I [more accurately my wife] may not be able to live with. On a much more positive side I have observed that SPAM calls to my Anveo DID have dropped dramatically [no I do not have any special Call Flow for that] -- which in itself is a really nice incentive. 
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David Mozer
IT-Expert on Call
Information Technology for Home and Business |
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| When you make a test call from your Anveo phone to your cellphone, what number shows up on the caller ID?
When you make a test call from your Anveo phone to the MCI test number 1-800-444-4444, what phone number is read back to you?
When you make a test call from your CallCentric phone to your cellphone, what number shows up on the caller ID?
When you make a test call from your CallCentric phone to the MCI test number 1-800-444-4444, what phone number is read back to you?
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By doing that you will find the answer, and a solution. |
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| reply to mozerd
Assuming that these are toll-free numbers, it may be possible to route those calls through another provider (that does not charge for such calls or require you to register). What kind of VoIP device(s) do you use to make those calls? Can you please post (or PM) a couple of the problematic numbers? I assume that your DID is in the Ottawa area and that the failing numbers normally accept calls from that area. If not, please explain. Also, call 1-800-437-7950 and report whether calling ANI and charge ANI both match your DID. |
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mozerdLight Will Pierce The DarknessPremium,MVM
join:2004-04-23
Nepean, ON | reply to John Hansen
The MCI test numbers are both unreachable via Anveo and CallCentric;
Via Anveo I get a code 2ii
Via CallCentric I get a code 21G
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David Mozer
IT-Expert on Call
Information Technology for Home and Business |
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mozerdLight Will Pierce The DarknessPremium,MVM
join:2004-04-23
Nepean, ON
3 edits | reply to Stewart
said by Stewart:Assuming that these are toll-free numbers, it may be possible to route those calls through another provider (that does not charge for such calls or require you to register). What kind of VoIP device(s) do you use to make those calls? Can you please post (or PM) a couple of the problematic numbers? I assume that your DID is in the Ottawa area and that the failing numbers normally accept calls from that area. If not, please explain. Also, call 1-800-437-7950 and report whether calling ANI and charge ANI both match your DID. The numbers are Toll Free in Canada and following is sample:
1-877-559-5202
1-877-904-7826
1-888-764-3771 [this one just produces a busy signal]
My Anveo Phone is AT&T DECT 6 phone connected to my Obi202
My CallCentric Phone is the Gigaset C610A IP
From my Anveo DID when I call 1-800-437-7950 both match my DID.
From my CallCentric DID when I call 1-800-437-7950 both match my DID.
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David Mozer
IT-Expert on Call
Information Technology for Home and Business |
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| said by mozerd:1-888-764-3771 [this one just produces a busy signal]
Just checked my Anveo CDR and have found several successful calls to Rogers toll free number.
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DPC3825 (bridged mode) - WRT610N + Tomato - Panasonic KX-TGP500 - Asterisk 11.0.2 on Virtual Server
Anveo - FreePhoneLine - Voxbeam - Numbergroup - Callcentric - VoIP.MS - Localphone - UKDDI |
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Reviews:
 ·Anveo
·Callcentric
·voip.ms
1 edit | reply to mozerd
Re: [Anveo] Geo. Restricted phone numbers said by mozerd:said by Stewart:Assuming that these are toll-free numbers, it may be possible to route those calls through another provider (that does not charge for such calls or require you to register). What kind of VoIP device(s) do you use to make those calls? Can you please post (or PM) a couple of the problematic numbers? I assume that your DID is in the Ottawa area and that the failing numbers normally accept calls from that area. If not, please explain. Also, call 1-800-437-7950 and report whether calling ANI and charge ANI both match your DID. The numbers are Toll Free in Canada and following is sample: 1-877-559-5202 1-877-904-7826 1-888-764-3771 [this one just produces a busy signal] My Anveo Phone is AT&T DECT 6 phone connected to my Obi202 My CallCentric Phone is the Gigaset C610A IP From my Anveo DID when I call 1-800-437-7950 both match my DID. From my CallCentric DID when I call 1-800-437-7950 both match my DID. To get around 800 Canadian numbers, I set my outbound route on my obi202 to use another provider. Could be a temporary solution. About a month ago, I contacted support about this issue. They said they know about the issue. I am sure we will have resolution soon. I havent tried recently but if grand total had sucess to rogers, I will have to try again. |
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| reply to mozerd
As Stewart suggested, you could set up another provider on your OBi202 to route all your toll free calls. I have tollfreegateway.com set up on my OBi110, using one of my available VoiceGateway:
Voice Gateway8
Enable: checked
Name Toll Free Calls
AccessNumber SPx(sip.tollfreegateway.com)
DigitMap (18(00|88|77|66|55)xxxxxxxS0|<1>8(00|88|77|66|55)xxxxxxxS0)
AuthUserID blank
AuthPassword blank
Where x (sp1 or Sp2 or Sp3 or Sp4) is setup for sip (anveno or callcentric)
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mozerdLight Will Pierce The DarknessPremium,MVM
join:2004-04-23
Nepean, ON | reply to mozerd
I do not have that problem on my voip.ms DID so I will use that DID for my 1-8XX support calls .... but my wife is giving me a hard time because my residential number "should not have any issues whatsoever"
My Obi202 has my Anveo DID on SP1 and my voip.ms DID on SP2 --- no more providers possible --- although tollfreegateway.com sounds interesting but not sure how to set that up unless I get another obi device --- I got lots of bandwidth. I'm learning more than I really wanted too about VoIP
--
David Mozer
IT-Expert on Call
Information Technology for Home and Business |
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Reviews:
·Anveo
·Callcentric
·voip.ms
| said by mozerd:I do not have that problem on my voip.ms DID so I will use that DID for my 1-8XX support calls .... but my wife is giving me a hard time because my residential number "should not have any issues whatsoever"
My Obi202 has my Anveo DID on SP1 and my voip.ms DID on SP2 --- no more providers possible --- although tollfreegateway.com sounds interesting but not sure how to set that up unless I get another obi device --- I got lots of bandwidth. I'm learning more than I really wanted too about VoIP
You have sp3 and sp4 available to use up to 4 on your obi. |
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Mangowww.toao.net
join:2008-12-25
Alberta
kudos:11 Reviews:
·Anveo
 ·Shaw
·AcroVoice
·Callcentric
·callwithus
·voip.ms
·FreePhoneLine
 ·TELUS
| reply to mozerd
said by mozerd:not sure how to set that up DaveSin  just gave you the configuration to set it up, in the post directly above yours. Additionally, instead of tollfreegateway.com, you may use a VoIP.ms sub account (with outgoing Caller ID set to your Anveo DID) or your Callcentric account. |
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Dan_voip
join:2007-01-03
Saint-Hubert, QC
kudos:3 Reviews:
·TekSavvy DSL
| said by Mango:said by mozerd:not sure how to set that up DaveSin just gave you the configuration to set it up, in the post directly above yours. That configuration is not using a SPx. Only for outbound calls you can use a gateway like suggested in that settings. Future 9 with a free account will also allow you to call toll free numbers for free. |
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mozerdLight Will Pierce The DarknessPremium,MVM
join:2004-04-23
Nepean, ON | reply to mozerd
Hey, thanks amd64now , Mango and DaveSin
I did not know that I could do that with my obi device --- wonderful! |
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1 edit | reply to mozerd
Something seems to have changed. I'm pretty sure that sip.tollfreegateway.com used to work for geo restricted Canadian toll-free numbers, but a test to 1-877-559-5202 just failed. As did Alcazar Networks, all three Voxbeam routes, tollfree.future-nine.com, proxy.ideasip.com and sipbroker.com (as well as Anveo). I tried with both 1-613-596-xxxx and 1-647-873-xxxx as calling numbers.
Calling from my 1-647-873-xxxx Dell Voice number, I was able to reach the Rogers IVR. |
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| » [Other] [VoIP.ms] Porting from Inphonex and think it is stuck
From 2009! MyAniIs doesn't appear to work for me. |
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2 edits | reply to mozerd
Here's my setup ... I just tried your suggested numbers and they all work.
Anveo is on SP2 ... I use the toll free service at Callwithus.
Voice Gateway1
sp2(tf.callwithus.com)
Digit Map
(18(00|88|77|66|55)xxxxxxx|8(00|88|77|66|55)xxxxxxx|!18005551212|!8005551212)
Put this at the end of your Phone1 Port Digit map
|**9(Mpp)|(Mvg1)|(Mpli))
and this at the end of your OutboundCallRoute
{((Mpp)):pp},{(Mvg1):vg1},{(Mpli):pli}
Hold the Phone!!! I just checked my call logs and these calls went out through Google Talk.
Obviously my great dial plan isn't so great.
Scott |
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| said by swarner:Here's my setup ... I just tried your suggested numbers and they all work.
Anveo is on SP2 ... I use the toll free service at Callwithus.
OK, what's the trick? Calling 18775595202, I get the same error with CallWithUs, though if I substitute a US toll-free number, it works ok. What caller ID are you sending (except for last 4 digits)? With or without a leading 1? Is it conceivable that your IP address somehow matters? Is this working for someone outside Canada? |
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4 edits | Stewart
I just checked my call logs and those calls were going out through Google Talk.
When I tried reseting my dial plan so that the calls went out through tf.callwithus I got "call can not be completed"
When I forced calls out through Anveo I get "call can not be completed"
Forcing the calls out through Voip.ms works ... I'm registered on the Chicago server.
I'll edit my earlier post.
Scott |
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mozerdLight Will Pierce The DarknessPremium,MVM
join:2004-04-23
Nepean, ON
1 edit | reply to swarner
Gateway1 | 
PhonePort1 |
so can I assume that:
sp1(tf.callwithus.com)
would be inserted into the AccessNumber field |
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