Topic 'Has Windstream support been cut ??' in forum 'Windstream' - dslreports.com

Re: Has Windstream support been cut ??

Fri, 22 Feb 2013 16:06:50 EDT

Windstream posted : Hey everyone,
Just got back this afternoon. I hope to be caught up with all the PMs and threads no later than Monday. If I do not get back to you via PM today don't worry I won't forget, and I will get back to you. Looks like everything has been busy while I was out!

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

Re: Has Windstream support been cut ??

Fri, 22 Feb 2013 01:35:59 EDT

computerdoc posted : Same here, my thread in the Direct forum has 24 total posts. 18 of those are mine LOL. 6 replies since NOVEMBER of 2012. Stellar support...top of line. Aaron has been great when he's here but unfortunately he's been out for many weeks. I have heard though he's supposed to be back today. We can all only hope this is true.

He at least actually cares enough to follow up and also get his own manager involved if people don't respond...which my local office, manager and any local engineers tend to do to him apparently. I think they believe if they ignore the inquiries regarding upgrade statuses and cry's for help it will all just go away or we'll simply give up. Neither are the case.

Re: Has Windstream support been cut ??

Thu, 21 Feb 2013 22:58:31 EDT

sethf posted : It's been over a month and a half for me and I haven't gotten anything. Larissa and Pat cannot help Windstream's lack of investment in the network, but they CAN at least do a decent job of followup with customers. Even if they don't have an answer, they could say something. A month and a half with only a single post that said "We apologize, we are working to get updates on this project." is completely unacceptable. Meanwhile, I'm stuck with this:

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Re: Has Windstream support been cut ??

Tue, 19 Feb 2013 14:24:57 EDT

dmwalker24 posted : I've been bumping the crap out of my Windstream Direct post trying to get an update. So far all I've gotten is, "we're sorry" and "They are installing equipment and we will get you an update from the 'engineers'". That last one was 9 days ago.

Internet has been screwed ever since 1st of January. I'm going to start posting every hour, on the hour for updates if I don't get something truly spectacular soon. In addition I think it's time for a complaint to the FCC, and possible legal discussions.

Re: Has Windstream support been cut ??

Sun, 17 Feb 2013 21:41:49 EDT

Slipen posted : Yea, your not going to get a fast response because they know the promises they have made about when the fix would happen is not happening. I have been told 4 different dates since Dec and when each one comes and goes I have to prod for a new update.

[att=1]

my 3M connection tonight, once again besides some light surfing I can't do anything I should be able to do on my "High Speed" connection for month 34.

Re: Has Windstream support been cut ??

Sun, 17 Feb 2013 21:28:11 EDT

sethf posted : I know that I have had a post that I started on Jan 7th in the direct forum that I had to bump 2x before I even got one response from Larissa which said that they'll look into it and get back with me. I've bumped it twice since then and still haven't heard anything. Meanwhile, my service has been like this since 2:00pm today.

[att=1]

Re: Has Windstream support been cut ??

Sun, 17 Feb 2013 20:42:15 EDT

borisbadenov posted : Aaron said a week ago he would be workimg in other dept and in the field some

Re: Has Windstream support been cut ??

Sun, 17 Feb 2013 18:23:06 EDT

Bashlin posted :

said by UGHWINDSTREM:

What do you mean? Where did u get this info?

Aaron hasn't been around for a while is why i was concerned..i have no info, that why i was asking.

Re: Has Windstream support been cut ??

Sun, 17 Feb 2013 13:32:37 EDT

computerdoc posted : I've been told Aaron will be back around the 21st I believe of this month. And thank goodness, he has been my only source of help since my services have been practically down since July of 2012.

Re: Has Windstream support been cut ??

Sun, 17 Feb 2013 11:50:54 EDT

UGHWINDSTREM posted : What do you mean? Where did u get this info?

Has Windstream support been cut ??

Sun, 17 Feb 2013 11:07:08 EDT

Bashlin posted : has Windstream pulled the plug on forum support also..?? hope Aaron didn't get the brown end of the stick from Jeff :(