Time Warner Cable - Legacy → Re: [TWC] [11217]Terrible slow upload at certain times.

Just got my SB6141 yesterday. Called Level 3 support and it was activated in no less than five minutes. I got it because of the upstream issues. It now bonds channels 17 to 20. Just is there any way to prevent the LED light from blinking?

Time Warner has been useless. And Verizon FIOS isn't out here yet.

Any good wireless alternatives existing in the NYC Metro area?

Time Warner just blames my modem and connection when it isn't that. It is frustrating especially with the Network Status page down which always showed they were doing work.

Time Warner has gone downhill. And FIOS isn't here.

Wireless alternatives likely will experience more issues and Clearwire is slower and higher priced.

Time Warner said I must use their own modem. I don't think they will swap me with a docsis 3.0 modem unless I pay a lot extra for docsis 3.0 services I don't need nor want. FIOS is far superior but isn't out here yet.

put duck tape over it? lol

Your issue is most likely caused by ingress/noise on the upstream that maybe affecting some or all upstream channels. Often this is due to damaged equipment, bad taps, or illegal cable hookups in the area to damaged devices.

Could be. But they want to send a tech out to fix it. The TV signal on the line is perfect.

I don't want to keep calling a tech to fix the issue that will reoccur. Last time I had an issue they swapped the modem blaming it and reprovisioning the modem as well as bring a laptop computer which made noises when he was doing something. I wasn't sure if it was diagnostic tests or whatnot.

My guess is overcrowded upstream.

I had the same problem about 3 weeks ago where the upload would slow to a crawl over night then would pick up as it warmed up during the day. There was noise on the upstream channel and a maintenance crew had to go out and fix it.

Could be. But the problems reoccur all the time. All they would do if they came here is swap the modem.

Can you use your own modem on Time Warner? Someone mentioned Channel bonding with the Docsis 3.0 modems. If I bought my own modem, would my connection be more stable than using the Time Warner modem?

Thinking of also getting the SB6141 and returning this modem.

They did that crap with me five times. Only one tech actually did work and ran a new cable drop down to the backyard. The other tech took my leased SB6580 which is a DOCSIS 3.0 modem that I only had for six days and gave me butt ugly old crappy Arris TM602G DOCSIS 2.0 modem because he said I could not have a DOCSIS 3.0 because I had Earthlink and he said it was not compatible. I believed that idiot which is why I bought the SB5101U after.

All I know is with all the DOCSIS 2.0 modems the downstream and upstream channels would keep changing causing connection lose for a few seconds. I am hoping with the DOCSIS 3.0 modem it will not do that anymore.

Time Warner explicitly lies and won't solve the real issue of the connection problem.

I asked how my signal levels are from the modem without saying I had a connection issue, he said it looks fine.

Another tech said he saw connection issues, when there were none between modem and headend. They just want to bring a tech out to prevent cancellations and lost revenue.

The only thing left to do is to cancel out the service. I have had it with Time Warner.

Going to drop off the modem and cancel the service altogether. But I don't know what service I will replace it with yet.

Buying your own modem won't help when there are problems on the TWC Side.

Please read the SB6141 thread on here. The modem is not the cause of the problems nor the solution. It doesn't matter which modem you have.

They ram down more speed through an overcrowded pipeline on coaxial using encoding and the system just can't handle the connections anymore due to the plant design.

A fiber optics cable like FIOS end to end will eliminate all these issues but the problem is FIOS is not available here.

So I will probably use a wireless alternative for internet. My cellphone service is a LOT MORE reliable and never cuts out. Time Warner has physical plant and network issues. Perhaps using the network they could fix these issues but they are common and the norm not the exception.

I looked at the Time Warner Cable Direct forum and the threads for intermittent connection problems were long and it appears as though lots of people are having them and they appear unresolved.

Plus I note that while this problem occured the Time Warner network status page disappeared which usually gives a window into where they are doing work and what is going on.

So its time to return the modem and cancel out Time Warner.