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jcleverly

@mchsi.com
reply to MediacomChad

Re: [IL] mediacomcable.com

I am unable to reach mediacomcable.com on any device in my network (desktop, laptop, phone). If I go use my phone without the wifi connection I am able to reach it.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

said by jcleverly :

I am unable to reach mediacomcable.com on any device in my network (desktop, laptop, phone). If I go use my phone without the wifi connection I am able to reach it.

I am still looking for examples of this issue. Please message me with ping and traceroute results to mediacomcable.com and also include the results from 'ipconfig /all.' Our NOC/Tier 2 needs these while a PC is connected directly to your modem.

You can also send this to socialmediateam@mediacomcc.com

Thanks!
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/


UnhappyMCer

@mchsi.com

I've been unable to reach mediacomcable.com for several days now. Instead of asking for customer traceroutes, have you ever thought about hiring one employee who knows a little something about routing?



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Our Tier-2 Department is aware of this issue working to restore it.


phantom99b

join:2008-08-04
Chillicothe, IL

1 recommendation

reply to UnhappyMCer

said by UnhappyMCer :

I've been unable to reach mediacomcable.com for several days now. Instead of asking for customer traceroutes, have you ever thought about hiring one employee who knows a little something about routing?

There could be several things that cause an issue like this by providing trace routes it allows the person trying to resolve the issue to have a starting point. The same thing can be said about taking a car to a mechanic and saying its not working correctly. The mechanic would need more information and ask you some questions to find out what is causing the issue.

Mediacom probably has multiple IP ranges going through several pieces of backbone equipment and there could be an issue at any of the devices. by providing the trace route you are providing information needed to narrow down the issue and resolve the issue quickly.


Anonymous
Premium
join:2004-06-01
IA
kudos:2
reply to UnhappyMCer

Attitude like that will get you nowhere...


StreatorTech

join:2009-12-02
Streator, IL
reply to UnhappyMCer

Are you 100% sure its nothing with your computer? I had an issue where my desktop was unable to reach amazon.com by either web page or pinging, but I was able to reach it from my laptop.


GLIMMER

join:2004-01-17
Fisher, IL

no its a real problem it happened to me for 3 days. tracert would stop at the 10. addy. I was not making it past the first mediacom hop.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

jcleverly UnhappyMCer and GLIMMER,

Repost from me earlier in this thread:
I am still looking for examples of this issue. Please message me with ping and traceroute results to mediacomcable.com and also include the results from 'ipconfig /all.' Our NOC/Tier 2 needs these while a PC is connected directly to your modem and need your computer to be booted into safemode with networking.

You can also send this to socialmediateam@mediacomcc.com

Thanks!
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/



Lazy Senior

join:2012-01-10
Cobden, IL
kudos:1
Reviews:
·Mediacom
reply to MediacomChad

said by MediacomChad:

Our Tier-2 Department is aware of this issue working to restore it.

So what is happening about fixing this? When this thread first started I was able to reach www.mediacomcable.com

The last couple of days www.mediacomcable.com is unreachable. I am unable to get to the mediacom support forums at all. Obviously there is a problem here.

GLIMMER

join:2004-01-17
Fisher, IL
reply to MediacomChad

you need me to do your NOC's work? Ever heard of send a tech into the field to test this? Mine works fine now but if it does it again I will get you all the info you asked for.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

We have had techs test this in the field but have been unable to recreate the issue. Due to this, we will need the information requested in previous posts. It is not our intention to make customers take these extra steps, but since we are unable to recreate this issue, we need further information. Thanks for your patience!



Lazy Senior

join:2012-01-10
Cobden, IL
kudos:1
Reviews:
·Mediacom

said by MediacomChad:

It is not our intention to make customers take these extra steps, but since we are unable to recreate this issue, we need further information. Thanks for your patience!

Look at it from a customer's viewpoint: It is Mediacom's website that is not working. By not working Mediacom LOSES. Most customers care less if they can get to mediacomcable.com.

Right now I can get to Mediacom Today and all the links work ok Except the support links. Also I can no longer get to »www.mediacomcc.com/index.php - - which is the promo site. I have tried on 3 different browsers and 2 different computers.

It is pretty obvious many here have the problem. Just think of the vast majority of your customers who never heard of this forum and don't get to tell you it ain't working.


Lazy Senior

join:2012-01-10
Cobden, IL
kudos:1
Reviews:
·Mediacom
reply to MediacomChad

said by MediacomChad:

We have had techs test this in the field but have been unable to recreate the issue.

No problem. Send a tech to my home and he will be able to recreate the issue.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Unfortunately, additional information is sometimes required when dealing with issues like this. This will help generate examples from the end user with pertinent information regarding the nature of the site-specific problem. I can certainly work with those willing to report this information to Network Operations, but if you would prefer to have a tech come out I can set this up.